I asked riot for help so they perm banned my account xD

HabitualSmoker·2/19/2018, 3:01:08 PM·1 votes·1,750 views

So I had some weird support tickets dating back to 2013 that are showing up on the account I am using now, but was written on the account i used back then. I send riot a support ticket and 36 hours later some one replys saying oh we are putting a "protective" ban on your account because we think it may be compromised. I start thinking and realize that I used the same email for all my accounts. So in the meantime im sitting here with my account PERM banned. Riot clearly states that a perm banned account will not be unbanned for ANY reason. So im fucked. Even if they do lift the protective ban it still wont be for another 36+ hours for some one to look at my god damn support ticket again. Thanks for nothing RIot, last time I ask your shitty support team for help.

68 Comments

ModThe Djinn2/19/2018, 3:06:17 PM11 votes

...I'm not sure what the issue here is. You got confused between the old and new tickets and asked about Support Tickets you didn't remember, so Riot, reasonably, locked the account to wait for verification that they had the right original owner. Once you reclaim the account it'll be fine, and they'll lift the ban.

That seems like the appropriate course of action to me. You raised a concern about something that can indicate account compromise, so they took the actions they use in cases of account compromise.

Anastaecia2/19/2018, 3:32:21 PM6 votes

The way this guy acts, maybe it should be a real permaban.

Kei1432/19/2018, 3:03:43 PM5 votes

Rightfully permabanned accounts through punishment won't be overturned.

Yours is a protective lock, not a punishment. Just be patient and you'll get your account back.

Jo0o2/19/2018, 3:28:26 PM3 votes

Riot Support's job in this situation is to make sure that each account is being used by its original owner. I don't entirely follow what happened here, but it seems like they had a reason to be suspicious and are attempting to act in your best interest. Perhaps it's a mistake, and it sucks that you'll miss a couple days of League over it. For all you know, there WAS a real attempt at stealing your account, and they're fixing it for you. For all WE know, you DID purchase or otherwise illegally acquire your account, and outed yourself. That's not a personal jab, by the way. I've just seen several other people do it before.

Try to be patient and respectful with the support staff. They're doing their best to serve and protect you, and they're ultimately human beings.

Maldini302/19/2018, 3:38:45 PM2 votes

First of all, it's not YOUR account.

You'll have to wait, and if you can't, you're free to create a new account.

SavageConcordia2/19/2018, 3:59:22 PM2 votes

It's a protective ban but given how you are behaving on the boards I hope Riot just keeps the ban on. I would hate to have to deal with you in game, Jesus.

HabitualSmoker2/19/2018, 3:36:45 PM1 votes

I cant play your game, so now i have to get all the armchair and keyboard warriors out hear so i can atleast entertain myself, am i being toxic? maybe, but im frustrated at how riot support is handling this situation, and i know i wont have access to my account for atleast another day. why? because NOBODY AT RIOT SUPPORT GIVES A SHIT ABOUT A SINGLE PLAYER