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Wrongly banned for 3rd party tools

kF2vSItcYM··4 votes·692 views

I was just banned today. The only "3rd party tools" I use are logitech gaming mouse software and discord. I spent hundreds on this account. There is no way I would ever be dumb enough to even think about using hacks. And this was after a 1 month break from the game too. I was busy with uni, and now that it's summer, and I come back excited to play the game... this happens. Truly devastating.

I play one game, and boom I'm banned. You can even search me up Sumerian on na.op.gg. There is 0 way I'm hacking. I have mediocre kdas and mediocre wr's...

I'm actually so sad wtf. Hopefully, they will review my ticket and unban me, but knowing Riot support, they'll probably give me an automated message.

  • Update 1: Got sent an automated message :'(... I've replied begging them to re-investigate again.

**Update 2: ** Ok, hi guys...

I kept replying to the tickets, and Riot Support kept insisting that I was indeed scripting or using 3rd party hacks. I have never ever used 3rd party hacks/scripts before, so I was so confused--angry even.

Today I learned something new.

I'm in an extremely difficult predicament. Apparently, my computer has scripts installed on it--by my brother. He admitted to it, and I even ended up finding traces of it in my Program Files.

Now here's the thing, I've never used scripts before, and my brother does not have access to my league account. However, we do share the same computer to play League on: our family computer.

I'm not sure how Riot's detection system works--it may have picked up the scripting program he installed onto our computer, even though I never used the program. Heck, I didn't even know about it until today.

I really don't know what to do. I have never scripted on my account before, but I might lose it forever--that just does not sit well with me.

Any help/attention would be appreciated. Thank you.

12 Comments

Eevee In A Jar1 votes

Yeah I hope so too. I used Logitech mouses before and I use discord and I've never been banned. Ofc this is assuming you are truly innocent in which only service tickets can help.

kF2vSItcYM1 votes

I also use innkeeper for hearthstone, but there's no way that would trigger anything would it? :'(

I literally have nothing on my account that would suggest I'm hacking in any way... I don't have a spike in elo or anything. I've been plat forever...

Edit: Why do people randomly downvote these types of threads...

Eevee In A Jar1 votes

What's innkeeper? And I think people downvote because these threads don't help you at all. You make a ticket and you wait. Nothing more you can do and thus you shouldn't worry about things that's out of your control. If you've made a ticket and made this thread, it's kind of like someone who just won't stop talking about something bad that's happened to them. Well this might sound mean but to be frank, this isn't that bad. It's just a video game. At worst you won't be able to play your main account for a few days. Don't worry too much over it.

If you really did not use 3rd party programs that League has flagged, you should be fine so sit tight and relax. If you are worrying even after that fact, then you probably are guilty of using 3rd party program.

TheLastShadow451 votes

Here: https://support.riotgames.com/hc/en-us/requests/new

Send a ticket into Riot talking about this. AND BE PERSISTENT IF THEY CLOSE THE TICKET! Do not give up on it. If you are innocent then this should be no problem to get your account back since they have done accidental bans in the past and undid the bans.

Silent Gravity1 votes

Yay! You hit all the talking points!

People downvote these threads because the hacking community posted many many iterations of this complaint. They studied the responses and found this formula to give the most positive feedback and highest chance of regaining an account.

They need to experiment again because this set of talking points isn't getting public support anymore.

kF2vSItcYM1 votes

[{quoted}](name=Silent Gravity,realm=NA,application-id=ZGEFLEUQ,discussion-id=O0xEMAbN,comment-id=0003,timestamp=2017-07-11T18:43:57.584+0000)

Yay! You hit all the talking points!

People downvote these threads because the hacking community posted many many iterations of this complaint. They studied the responses and found this formula to give the most positive feedback and highest chance of regaining an account.

They need to experiment again because this set of talking points isn't getting public support anymore.

I can't tell if you're being a dick or not, but this is the reason hacking communities are destructive. Not only do they destroy the game, they also destroy legitimate players.

If this truly is the reason for the downvotes, then the hacking community wins. They successfully drowned out innocent and legitimate players like me.

"found this formula to give the most positive feedback and highest chance of regaining an account"

If what you say is true, then do you know why these "many many iterations of this complaint" used to work? It's because it's the most genuine sounding shit in the world. And I'm as genuine as possible right now, because I just lost my account with years of work on it--and that's the recipe for genuine depression.

Silent Gravity1 votes

It looks to me like I'm being a dick. I'm sorry.

I was trying to provide moderately useful feedback (to your edit in the convo with Eevee) {Which means I should have replied there} while not believing you at all.

I should have skipped the first line in my post and just given you the information you were looking for.

Forum posts can help you get the attention of a Rioter, but to get action taken to reverse the ban takes opening a ticket with support, using the link that LastShadow posted.

/edit: Oh right, you already have a ticket open. Don't make additional tickets because that would drop you back down to the bottom of the pile. Do respond to every email they send to you. Persistence is a useful trait.

ModWuks1 votes

As Silent Gravity mentioned, the almost formulaic response by those in the scripting community have made a lot of folks skeptical of and jaded to a lot of the appeals of wrongful bans for 3rd party software. And rightfully so. The 3rd party detection systems for League of Legends have a relatively low false positive rate, and for those who are found to not actually have been scripting were usually compromised.

Player Support can look into additional records associated with your account, but if you were suspended for 3rd party applications, it was likely for a valid reason.

I've upvoted your post so you can get some justice for your account! Good luck!

Zezockary1 votes

Seriously, how is this even still an argument?

F is for "Flash", D is for "Don't put flash here".

kF2vSItcYM1 votes

Update 1: Got sent an automated message :'(... I've replied begging them to re-investigate again.

kF2vSItcYM1 votes

Update 2:

Ok, hi guys...

I kept replying to the tickets, and Riot Support kept insisting that I was indeed scripting or using 3rd party hacks. I have never ever used 3rd party hacks/scripts before, so I was so confused--angry even.

Today I learned something new.

I'm in an extremely difficult predicament. Apparently, my computer has scripts installed on it--by my brother. He admitted to it, and I even ended up finding traces of it in my Program Files.

Now here's the thing, I've never used scripts before, and my brother does not have access to my league account. However, we do share the same computer to play League on: our family computer.

I'm not sure how Riot's detection system works--it may have picked up the scripting program he installed onto our computer, even though I never used the program. Heck, I didn't even know about it until today.

I really don't know what to do. I have never scripted on my account before, but I might lose it forever--that does not sit well with me.

Any help/attention would be appreciated. Thank you.

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