Support Login Broken

Mustaffa·5/7/2018, 1:35:35 AM·1 votes·2,575 views

I'm confused how to access the support ticket system.

Whenever attempting to start a support ticket it prompts me to login. However I'm already logged in and whenever I attempt to login it simply reloads the page and nothing changes.

How do I do this?

3 Comments

Chermorg5/7/2018, 3:20:50 AM1 votes

So, the easiest way to fix this is to use an incognito or "private mode" window of your browser (in chrome, press CTRL+SHIFT+N on Windows).

There's a couple reasons this could be happening - sometimes the cookie doesn't transfer properly from the boards, sometimes your extensions may be messing with the support site. Instead of messing with cookies, or logging out/back in, most of the time just logging directly into support in an incognito window will let you log in :)

Kei1435/7/2018, 5:18:40 AM1 votes

If what chermog mentioned fails, log out of the boards and then log into the support site.