Toxic player solution

roseiel·Dec 11, 2018·1 votes·1,861 views

So, one of the only reasons that I do not play ranked is because of how aggressive other players are and how toxic they become during game. I of course report just as everyone else does - but I honestly do not feel like my reports do anything. I am sure that Riot receives thousands of reports of players and has to review all of them - but there's just no way of knowing whether or not my reporting people is effective at all. In fast food chains, there is a thing called mystery shoppers. They are "customers" that are paid by a company hired by the fast food chain to go and have a free lunch and then grade the location based on the food, correctness of the order, service overall, and cleanliness of the location. I think it would actually be a pretty good idea to incorporate something like that in league of legends. I know that the reporting system is already in place - but again I have no idea on how effective it is, and as far as I can tell all the other players I talk to have the same complaint. They want to report toxic players but they have no idea if it's even worth the hassle of reporting when there's no way of knowing if anything was done about it. I think it would be a really smart idea to have "mystery shoppers" in game. Riot employees in smurf of dummy accounts, and playing in game, then creating more effective reports on players while seeing first hand in game what is going on. It would erase a lot of time with employees having to go back through the game chat and game recording just to find out WHERE the incident happened. Most games are 25+ min, so it would be more effective that way. Or even having normal players that don't have a history of bans or chat restrictions, and with honor level of 3 or above (just an example, could be a different level) - and then just paying players in blue essence or orange essence. A reward system that encourages players to both behave and report other toxic players could actually lower the amount of toxic players in the game pretty significantly. I have been playing for about 8 months or so, and I didn't get ranked last season because every single game was toxic. I literally could not get through one game without someone being toxic. I understand that I can mute all - but when it comes to ranked games, it's pretty important to be able to communicate with your team during the game for different objectives. Besides, muting all doesn't remove the problem and then other people have to deal with it still. I don't feel that solves anything. Anyways. I hope this is something that can be implemented. I really do think that it would be very helpful and effective.

8 Comments

IntegratedShadowDec 11, 20185 votes

A) depends on what you're definition of "toxic" is.

B) keep in mind how many people you're playing with. Millions of people play League of legends and you get matched with 9 different players every game, sometimes you'll get paired with someone you've played with before. What kind of "results" are you looking to see?

I report someone almost every game, and almost every time I log in, I get a notification telling me that disciplinary action has been taken on a player that I've recently reported.

That being said, I'm called "toxic" quite often, and get reported for it, but have also not had any actions taken against me. Food for thought.

Edit: I understand the frustration though. Just keep playing, send in the reports. If we're all being honest with the reports and not just throwing them at people we didn't get along with because we lost, as a community, we can help better the player experience as a whole.

zPOOPzDec 11, 20182 votes

Wall o' Text

Can you double space them out so it's easier to read?

Kei143Dec 11, 20181 votes

Dang, that's a pretty big wall of text.

Got a tldr version?

Imperial PandaaDec 11, 20182 votes

Tldr: In game moderators. Either Riot employees on non Riot accounts or players at Honor 3+

Mahrix10Dec 11, 20181 votes

We had tribunal in the past, but to be honest it was a broken system that allowed too many warnings, and the system was really slow in generating cases. To be completely honest the current automated system does a pretty good job of weeding out the verbal toxic players.

Where the current system fails is in regard to gameplay toxic players. (Int feeding, assisting enemy team, trolling using game mechanics, ect.) While the system does pick up feeding bots, and obvious trolls, it doesn't pick up less obvious attempts at trolling or flags an account wrongly that is using a legit game strategy. I'm not sure what the solution is here, but like most everyone on the boards I feel this is an area that is in drastic need of improvement with the current system.

Imperial PandaaDec 11, 20181 votes

It does need improved, but as you said the answer isn't clear cut.

Hire more employees is one argument people suggest. That would improve short term results, but not long term and is quite costly.

Pimp it out to players (aka tribunal) is another popular idea. While fun, too many different views on what is and isn't trolling/griefing exists. Had someone complain about a int/grief ban. Watched the replay and immediately wasn't sure why. Sure there had been questionable choices, but I can admit fear may result in those. Watched again and realized the player had not ulted once as Jinx.

AlamunDec 20, 20181 votes

You could take some people who are already working on report for league and just put them in game. Or have all the report employees have half a day in game and half the day working on reports. It would actually lower the need for more employees. The time it takes to review 30 - 40 min games is eliminated when the employee was there in the game already. Most of the work is already done. Which means they can get through more.

Imperial PandaaDec 20, 20181 votes

Going to assume you mean spectate games?

Which means you need a report system while the game is being played. Other problems include: multiple games are played at one time, coming into a game at a bad time, not getting enough information from one watch through, and still the number of enployees.