Boards›Player Behavior

Falsely Banned for 3rd Party Programs (OBS)

WulfyChaan··19 votes·4,029 views

Hello the Legends of this League !!

Today I am writing this post to you not because of good news but exactly the opposite. Yesterday 5/April/2016 I have tried to login to League of Legends hoping to get a win for the "First Win of the Day IP Bonus" but as the ring animation spun and spun only to show me a window telling me my account is Permanently Suspended. In shock, confusion and sadness I opened up my E-Mail to check what was the issue and the E-Mail they sent was even more saddening than the mistake they did; http://puu.sh/o8dVB/1a7bf985f0.png

You see, the ONLY programs I use whenever I play League of Legends are;

  • 1 Open Broadcast System (OBS)
  • 2 Winamp (To make overlay for my stream)
  • 3 Google Chrome

and NONE of those programs intercept with the game itself but only recording what is going on for my Streams. I am not a popular streamer or a Youtuber alright but I still stream & make videos on YouTube for League of Legends only..

I am posting those links above in hope for any person or even Staff members to at least have an idea that I do NOT hack or script or anything, I am AFRAID of losing my account in which I aim to have a good Lee Sin score going on.. why would I risk it by hacking/cheating or exploiting the game anyway..? Something I have spent my hours and if collected, months for.. this account.

I did file a Support Ticket in the Official Website with the Ticket Number of : (#21173132) Gave all the information I can give and even replied a few times to give additional information that I though could be helpful.

Also went on to the Twitter to reach out @RiotSupport as I knew they would at least reply fairly quickly and after I asked about my ban, they said the System itself detects the use of scripts & bots and issues a ban. They referred me to file a ticket and that was the last time I heard about them even after my continued Tweets.

A VERY strange thing is though, that after going a little back on their Twitter account, I saw another guy with the same EXACT problem as me. Falsely banned due to use of 3rd Party Programs in which he insists that he did NOT use. JUST. LIKE. ME. Yet he of course contacted their Twitter and soon found an actual Staff Member who he could talk to and guess what? Riot has CONFIRMED that it was THEIR System's fault on banning the streamer who goes by the name @GoodGuyGarry. They lifted his ban and gave him the account back with an apology gift. For me, I really don't even need an apology but just a real person to talk to.

I ask now, is my fault being the Streams I do? YouTube videos I make? Or that I have failed to become a popular streamer/Entertainer that I can not find an actual Riot Staff to listen to me. Please pardon my frustration and this long post but I would not do either of them if I did not believe I am right and in the need of justice.

Thank you so much for your attention & please do reply.

Charles..

55 Comments

DrCyanide8 votes

If OBS got you banned there'd be no one Twitch streaming right now.

WulfyChaan2 votes

And this is EXACTLY why I am frustrated about this matter as I have not used any other malicious programs. Despite forming a ticket to the Support Team, all I just got was a typical robotic Copy & Paste paragraph they send to everyone else. I just need an actual person to talk to instead of marking a "Solved" flag on my tickets. If I can talk to someone for at least 5 minutes, they will know that it was their system's fault. A fault that happened numerous times to many other people & the lucky ones who could find an actual Staff Member to talk to, got their bans lifted.

Troll Armada2 votes

did you buy your account? do you know how those accounts are leveled up?

WulfyChaan1 votes

No I did NOT buy my account. I created it myself and chose the username with my girlfriend even..

Sarutobi4 votes

It's highly unlikely that OBs was the cause or like someone else said a whole lot of streamers would have been ban by now.

But like others have suggested just keep contacting support till an actual person response to you.

WulfyChaan1 votes

You are right.. I said OBS because it was the only foreign program I used along with playing League of Legends.. Thank you for your reply and yeah, I will try to find a staff who can solve the issue like they solved it for the popular streamer GoodGuyGarry. At least they listened to him, I hope they will listen to me too..

Sarutobi1 votes

{quoted}

You are right.. I said OBS because it was the only foreign program I used along with playing League of Legends.. Thank you for your reply and yeah, I will try to find a staff who can solve the issue like they solved it for the popular streamer GoodGuyGarry. At least they listened to him, I hope they will listen to me too..

As long as they find that the programs that trigger their detection wasnt something that help you win your games, or change something in the games file than they will give you your account back. You have to remember that accident happen and while it sucks that it happen to you, it will happen because nothing is perfect!

WulfyChaan1 votes

Sarutobi Sensei you did really speak like a sensei and thank you so much. You are so right. I should be patient and keep applying to everywhere I can. I do believe I am right so I will not give up. If I were truly hacking or anything, I'd know my mistake and just disappear.. Nothing is perfect and so is their system as the examples show that they can ban falsely. I will be patient

Horse Grenades4 votes

Upvote in hopes you get it figured out.

WulfyChaan2 votes

You are a beautiful human being, thank you so much <3

ModWuks2 votes

Thanks for providing a ticket number. I'll pass it onto someone to take a look at your request.

WulfyChaan1 votes

Thank you sir Wuks so much. Thank you. I am on EUW I am sorry if this is a wrong place. Thank you though.

ModWuks2 votes

{quoted}

Thank you sir Wuks so much. Thank you. I am on EUW I am sorry if this is a wrong place. Thank you though.

You should be receiving a reply sometime in the very near future. Riot will be communicating with you via the ticket from here on out.

WulfyChaan1 votes

Sir Wuks thank you so much. Freya The Fae admin has replied to my ticket with a common Copy Paste paragraph but after your reply here, Rising Blade admin replied to my ticket as well but he was mentioning that my account has benefited from the use of exploits which are not known to me.. Doesn't Riot have some kind of Logging system that would just show which programs intercepted with League. Is it my NVidia Game Recording software that I use for YouTube? Could it be?

Erdrik1 votes

If they are mentioning actual benefits it is very unlikely to be simple recording software.

Im hesitant to suggest this, but being banned for 3rd party programs can also occur if your account was hacked, or you let someone else use your account. In the case of the former you have a chance of recovery, but if it is the latter it won't be likely. (account sharing is against ToS, and it is your responsibility to manage your account security info)

ModWuks2 votes

{quoted}

If they are mentioning actual benefits it is very unlikely to be simple recording software.

Im hesitant to suggest this, but being banned for 3rd party programs can also occur if your account was hacked, or you let someone else use your account. In the case of the former you have a chance of recovery, but if it is the latter it won't be likely. (account sharing is against ToS, and it is your responsibility to manage your account security info)

Beat me to it. Spot on response!

WulfyChaan1 votes

Hmm I read your reply carefully and I am really unsure if my account was hacked. I did have problems logging in from time to time though. Also I have NEVER shared my account with anyone at all. Only and only I play in my account.. Thank you for your reply ^^'

Erdrik2 votes

Its not full proof(in fact it is kind of a long shot), but you could try and review your match history to see if there were any matches played that you don't recognize.

WulfyChaan1 votes

Hmm I just checked now but seems like it's safe. It's just me playing Lee Sin and illaoi when I can't get Jungler role.. :/ I guess that's the end of my account. I will never forget this though. I am quitting League of Legends forever after 5 years.. :'((

Shainil The Boss1 votes

{quoted}

Thanks for providing a ticket number. I'll pass it onto someone to take a look at your request.

NAH DESERVES THE BAN 100%

WulfyChaan1 votes

Deeply sorry for your frustration but I actually don't deserve the ban :)

Zerfallen2 votes

You didn't change any of League's config files, did you?

WulfyChaan2 votes

No sir I have not changed any Config files. I don't even remember where I installed LoL properly ^^'

Zerfallen1 votes

Thought I'd ask. Riot autobans people for that every now and again.

WulfyChaan1 votes

You are right thank you really.. at least you shared your idea.. :/

Zerfallen1 votes

Good luck either way!

WulfyChaan1 votes

Thank you so much!!

Randomonium2 votes

Did you have any macros set up for streaming? Riot can definitely detect that kind of stuff and even if you didn't use it for an in game advantage they might have flagged your account for that.

WulfyChaan1 votes

No macros as well. I am not that experienced in streaming anyway so it's a fairly simple stream with just my screen, a soundwave for the music playing on the background and that's it.. Thank you for your reply ^^'

SpankMyPhatAshe2 votes

If this is true and you also don't share your account with anyone I really hope you get your account back. Upvote+++ Also... Sick lee sin plays lets just hope riot leesins to their hearts and unban you [slayer-jinx-catface]

WulfyChaan2 votes

Awwh you are unbelievably amazing! >.<' Thank you SO much thank you I did not share my account! I created it and played it just myself. Thank you SO much for your kind words but umm I think I will leave League of Legends forever they won't fix their mistake. I just can't level another account to 30 >.<' and what's the point if it will get banned again :x but REALLY thank you for your kind words, you are amazing <3

SpankMyPhatAshe2 votes

No problem :3

I'm keeping my fingers crossed that it was just a simple mistake!!![slayer-pantheon-thumbs]

WulfyChaan1 votes

I really don't know what more I can do.. I just feel like crying but the picture you image in your mind where a 22 y/o male cry would be very weird I know.. Not only because I have lost my account forever but also because I can't just let them know I am innocent. Being helpless letting someone know of your own knowledge but still get answered otherwise. Can't I just let a riot staff check in my whole computer or house gosh I would let them I swear..

Psychotic Poro2 votes

This is the way I felt about an RP problem I had a while a back. It wasn't that the RP was that important (as your account is to you), it was simply that I was frustrated because despite typing my problems to multiple people through a ticket I still felt as though I was getting an automated response.

A unique problem, which really shouldn't have been a problem at all was given a standard "can't do that" until I eventually just gave up. I know it costs a lot of money to implement, but you would think Riot would at least operate some type of small work at home minimum wage Product/Account Support Hotline structure for incoming or even just outgoing calls on case by case tickets... Hell I'd take minimum wage full time to work from home phone support type job vs any job I've had that's paid way more.

That being said at least you're getting some forum movement on your issue, just wanted to stop by and wish you luck and rant a little about Riots ticket system. I wish the best in your account recovery!

Erdrik2 votes

[{quoted}](name=Psychotic Poro,realm=NA,application-id=ZGEFLEUQ,discussion-id=MyIc2mFW,comment-id=00040000,timestamp=2016-04-06T17:42:06.946+0000)

... you would think Riot would at least operate a work at home minimum wage Product/Account Support Hotline... Hell I'd take minimum wage full time to work from home phone support type job ...

Oh man, please no. If you are getting a "can't do that" response, you think someone working from home is going to be better equip to actually do something?

All thats going to change is you getting a "can't do that" response from a real person rather than an automated response. And they won't be able to escalate your ticket any better than an automated response because they would have to call in to do it. And if the at home workers are being hired in the numbers necessary to account for the player base then they are going to need a department just for handling those call ins. Which will then be mired in wait times and ultimately still flood the support staff that can actually do something.

There is a reason why a properly maintained support staff is difficult as all get out once your customer base hits a certain threshold. No matter what they do they will always be outnumbered. In my opinion the best course of action is a good filtering and sorting system.

WulfyChaan1 votes

Yeah. A very GOOD filtering and sorting system but also a little bit of empathy implemented in all those staff and workers. A little bit of awareness and LESS EGO that their system can ALSO fail and that WHO KNOWS maybe the Player/Customer is MAYBE right... it's just the easiest thing to say "Can't do, don't hack bye" other than really figuring out if I really hacked or not. Uh I did not.. I just did not. I play my Lee Sin, Illaoi, win my daily bonus Ip and hextech thing and leave to watch my animes. I dont hack or whatever...

Erdrik2 votes

The problem is less a lack of empathy and more a lack of time. As I said once the player base hits a threshold, they become incredibly outnumbered. And they have other support tasks to take care of. Many, maybe even most, of which do not even include punishments or the player behavior systems. The more time spent manually ID'ing a problem is less time spent dealing with the next one.

And when player behavior statistics and history say the system is wrong once in 6000 cases, then automating the immediate response for those cases is just a good idea. If the customer takes the time to escalate then they have reason to believe they might be a 1 in 6000 case.

WulfyChaan1 votes

Hmm I see what you mean now. You make sense. I understand.. So last but not least, you suggest I look for a resolve and keep appealing?

Erdrik1 votes

If you haven't gotten a definitive answer from an actual Riot Support staff, sure.

But...

Sir Wuks thank you so much. ... but after your reply here, Rising Blade admin replied to my ticket ... mentioning that my account has benefited from the use of exploits ...

They aren't going to fill you in on too many details because if they do it with you they have to do it with everyone, and doing that can provide trolls with info on how to sneak past whatever systems they have in place.

I can't say for certain if this counts as a definitive answer, since I don't have the actual response. But at this point if they close your ticket, or say they already answered you then its probably not going to get any better. And then you'll just be wasting both their time and yours.

Psychotic Poro1 votes

As I said it doesn't have to be incoming call based as that's WAY more of a strain than what can be handled -

Submit ticket w/ phone number and a good time to contact them in case they need to be contacted. Ticket goes through what ever filter it would go through and takes appropriate action - things like password recovery and stuff that are obviously in the FAQ get a response from the system, while more complex matters such as RP issues, certain special ban inquiries (most of them could be automated TBH), and such have a live agent (like they have now) look at it using logic. Support member studies it, responds promptly via ticket, live chat, outgoing phone call. Assists user, listens to customer, listens to what they have to say, review evidence available to agent to get to the bottom of issues. Escalates to the next higher up if needed (which really wouldn't be needed except in rare circumstances like Credit Fraud/Etc)

What happens with this? Not only do you get whatever issue resolved but you also get a happy customer who feels they got to have a word in the issue that in fact. Support members at EVERY call center, remote working or not, has a certain threshold they can go to before reaching up to another step.

Also to quote

If you are getting a "can't do that" response, you think someone working from home is going to be better equip to actually do >something?

The people I spoke with could have done it. Can't is the word they used, I know for a fact they CAN but wouldn't/wont. All it would have taken was some logic and talking to make my support experience better. Oh yea, and an explanation of why they wouldn't do it after I asked them repeatedly woulda been nice too.

WulfyChaan1 votes

You are so right Psychotic Poro. You understood me so well. The very outcome of all this is just my beloved account is forever lost only because of a failure in their system and them being the absolute unreachable power, there is nobody to blame, talk or reason with.. Hell nobody on their side seems to care since I am just a tiny drop in the ocean.

Shainil The Boss1 votes

Sorry bro u modded its all in the proof. CHROME MY GOD. ban well deserved

Ada Wong1 votes

Did you modify your game .cfg file.

If its false ban then they will likely lift it, although it might take some trying remain polite, and tell the truth even if you did cheat or hack a game telling the truth is usually the best way to get your account back in a support ticket unless you use the account hacked lie method.

WulfyChaan1 votes

You are right my friend. I didn't change the config files but I also didn't really cheat. I can answer every and any questions they may have and and thank you so much for your comment :)

kind of ok1 votes

You didnt "really" cheat? Not implying you're lying I would just be warry of your wording. :)

TRÀZER1 votes

Dude, honestly you might as well hang it up. I've never had any luck with the ticket system. I've had rp not show up on my account, but stil get the bill. I've had 5 game chat mutes from people just being a douche and reporting me since their in a group. My main account got perma banned during this past pre-season. I just screw around when my friends are on now. They have gotten incredibly tight on their security, my friends acc has been perma banned 2 times this season, he just keeps making more. I on the other hand had a smurf already, anything happens to this I'll just quit and go play something else.

The game is changing to the point that if you have "1" teamate that doesn't know what their doing, it will cause the game to be a loss. No matter how hard you carry, if the enemy has even a sorta good comp, you will lose that 4v5.

Anyhow, I wish you luck with getting your account back. Mark my words though, a couple more years and the only people left will be the higher up streamers, and casual Aramer's. Best description for league after 6 years, "stale".

GRVet3ran0sS1 votes

You should just create a new account and never use again malicious programs.

Anomander1 votes

For some reason I don't think they would ban you without making sure it was legit....... How about you come clean?

kurbstomp881 votes

so wulf quick q cause i was also banned in the same have u ever downloaded a replay from op.gg becasue that is the only thing i can see as being a 3rd party program that i have ever used around league

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