I'd love it if Riot would do a better job with it.
The same things keep getting asked for over and over.
- Better report feedback (rather than the wholly inconsistent, and frankly, infuriating way it is now)
I get it, they don't want to pop up an IFS thing every time you make a successful report. That would be annoying. But I also happen to know that modal dialogs aren't the only way to convey information.
- Report cards (top posts #2 and #3 on this board)
How was my behavior, how were my reports? Only the IFS knows, and they aren't telling.
For all of the supposed psychology that Lyte brought to the table back in his days, he seemed to have absolutely no insight on how closure and catharsis works. When people see the guy that ruined your game go unpunished for weeks, it reduces faith in the system.
I personally have very little. People whining about misplays, outright being told to kill myself, game-long arguments, threats, holding champ select and game hostage, rage quits, on and on and on, and I've gotten a grand total of ONE IFS popup in my time here, and that was after I opened a ticket on a terrifically blatant intentional feeder who ADMITTED TO INTENTIONALLY FEEDING IN CHAT and had done it to at least one other person since then. He didn't miss a single day of playing.
Is this because I'm reporting things that aren't reportable, or because the system sucks? Fucked if I know. But if Riot wants to know why their game is perceived as having such a nasty player base, they need only look in a mirror. I could have told you that if tox goes unpunished (or appears to go unpunished, which is the more important bit), you will only have more tox.