Your chat restrictions - right on point. Too bad it's not a chatting game.
So after a whole week, your ranked matchup system has failed to give me over 10% fair ( skillswise ) matches but you know what? One system you implemented works just fine. The punishment one , but not as a whole and just the part of it which prevents players from saying no-no words. That works just fine. You may not correct or punish anyone that provokes flame by either being a smartass critic in low-elo , passive aggressive , genuine troll , or someone that gives up , but you sure do punish people affected by those. GREAT JOB. Keep it up.
P.s. for further clarifications i got chat restricted after the most tilting week i ever had in any online game ever. Still not a toxic player though, not in what matters, not in the actual game.