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Riot is giving me the finger and I don't now why I should continue playing their game.

EveTheShadowFox··2 votes·651 views

SO earlier this year someone had gifted me the winter wonder Karma skin, I have been using it for about 2 months when suddenly it disappeared from my profile. So naturally I submit a ticket to riot asking about it and apparently the user that gifted it to me had refunded it (which as far as I knew was a breach of their own policy). Anyways the reason my friend had gifted it was I did not have the money for it at the time and I wanted to get it before it was out of the store, in turn a couple weeks later I gifted him a skin as per agreement as payment for my winter wonder karma skin. After explaining this to riot this was their response. "I do apologize for the inconvenience this caused as you explained this was an exchange. However because this isn't a riot-sanctioned exchange we cannot assist you in this case. >_< Unfortunately, we are not able to reverse or refund gifts at this time. I understand that this may be frustrating, but in the future I recommend only doing these sorts of exchanges with those whom you are close to and trust." Which ok understandable EXCEPT WAIT, he refunded his gift... Anyways Its whatever I wasn't too worried about it but I did want my limited time skin back and I had requested to trade skins I currently own OR RP to receive my winter wonder karma skin back. This is their reply, "I definitely understand your frustration, however, if an account is having bank issues then it is possible for content to be removed. As far as exchanging content goes, sadly, we aren't able to do a trade of sorts in this fashion. In this case, I'd definitely check out this article (https://support.riotgames.com/hc/en-us/articles/201752944) for more information on limited skins and their availability." So they basically said even tho you previously owned limited availability content and we removed it from your profile we will not let you get it back (for money or trades) until you wait to purchase it when It comes out in the store in winter. Yet I had already owned the skin and had been using it for over a month... I don't understand how riot can just tell me to basically go fuck myself and expect me to continue supporting their product. Any thoughts?

20 Comments

Deep Terror Nami7 votes

You can't refund gifts, your friend didn't just pull back on the agreement and get away with it.

however, if an account is having bank issues then it is possible for content to be removed

They are talking about a chargeback, which means your friend (willingly or not) took back the money he paid for the RP. Riot will ban the account and pull all purchases made with that RP, and he'll remain banned until he pays that back (or he got it due to fraud and he's never coming back).

If your friend returns you can talk that over with him later, but because you were using the Gifting feature for unintended purposes (trading) Riot will not intervene and give you the skin he bought you or refund the gift you sent him.

EveTheShadowFox1 votes

The problem here is more so the fact that I offered them the money that the skin cost which I already owned just to get my skin back. Ok my friend had bank problems and couldn't pay I would pay the money that he was unable to so i can continue to use my skin yet riot was like yea no problem do that in half a year. How is that fair at all?

Martensitic1 votes

How is that fair at all?

It's fair because an arbitrary agreement between two random people, is not Riots concern.

Say you own a business. Someone gets goods delivered from you, promising to pay you later. The pay doesn't arrive. What do you do? You take back the delivered goods. Do you care what he wanted to do with the product? No. Sometime later, another guy calls, and asks for a product no longer in store. Does that concern you? No, why would it. That is what happened from Riots point of view

You seem to think they should be concerned because your friend and you had an agreement, and that didn't work out because of a problem on his end. What you don't seem to take into account: this agreement has nothing to do with Riot and therefore, they don't need to concern themselves with it. And before you say "but why wouldn't they give me the skin..." ...Its simply not their responsibility to make sure, a deal between two random people works out, especially not when doing so would go against their own sales strategy (limited availability != available when someone asks for it).

As far as they are concerned, one guy bought something and couldn't pay, and another guy wanted something when it was no longer available.

There is nothing "unfair" about that.

69469238DEL13 votes

Your friend isn't much of a friend

AJStarhiker2 votes

I think the "can't refund" policy refers to the limited purchase refunds they allow for people to remove a mistaken purchase (I believe it's 3 refunds per account). In other words, you can't gift something and then use one of your refunds to cancel it.

Chargebacks are a completely different issue. Sucks that you lost the skin, but doing a chargeback will result in the account getting locked until the money is repayed. In other words, your "friend" lost out on not only the gifted skin, but all access to that account until he pays it back.

As far as Riot not allowing you to pay for the skin yourself, I'm not sure how that works. I imagine it's probably something about protecting themselves from scams.

EvilDustMan1 votes

Uh. No. The someone shafted you. Riot is a business and not your friend. The fact you can refund gifts is a bit rough though.

EveTheShadowFox1 votes

My friend and Riot both shafted me.

I am Pacman1 votes

Confused. You can't refund gifts. why did you include that entire story to riot. If you owned winter wonder karma and now it gone then thats all you should have said.

EDIT: if im wrong and somehow riot let people refund gifts then its pretty much your fault not riots.

EveTheShadowFox1 votes

According to their policy you cannot refund gifts... Apparently that is false information as I just learned in a very bullshit manner.

Starcraft243ver1 votes

Riot is giving me the finger and I don't now why I should continue playing their game.

They dont, they just follow their policy, read them carefully next time.

EveTheShadowFox1 votes

You mean the policy where you cannot refund gifts... Yea they followed that real well.

Starcraft243ver1 votes

He didnt refound the gift, he actually never paid for this gift since he blocked the transaction.

Hethalean1 votes

Yeah, I have some. This sounds unfortunate, but it's not on Riot to break their limited availability skin release structure just because your friend backed out on a deal using a system (the gifting one) for something it isn't the main intent of that system (aka giving skins. trading is not giving).

Riot is not victimizing you here. It's not them telling you to go 'fuck yourself'. It's just their policy regarding limited skins combined with an unfortunate case.

EveTheShadowFox1 votes

I already owned the skin and offered them money to receive the content that I already owned back they are refusing.... How is that them not telling me to go fuck myself.

Hethalean1 votes

That would defeat the purpose of having being limited if they would sell you the skin outside of the window. Which is precisely what you're trying to do. Your owning it before hand is sort of a non factor regardless of how you received it. If you had bought it yourself, and accidentally refunded it, they might undo the refund, but as it stands, you're just trying to buy it again.

EveTheShadowFox1 votes

I am trying to pay the money that my friend apparently couldn't. That's not buying it back again that's paying the money that was not able to be paid for content I already own.

Hethalean1 votes

Well, Riot disagrees as do I. We both think they're separate transactions. OK, well you can consider it them just 'flipping you off'. Such a victim of the evil Riot corp I guess if that's how you want your world view to be.

EveTheShadowFox1 votes

I would not care nearly as much if they would let me purchase the skin I already owned back but they are not letting me. They are telling me to purchase the skin (that I already owned mind u) I have to wait until winter. I don't understand how that's fair I already owned the content yes the person who bought it couldn't pay and I am offering compensation and riot doesn't give a flying fuck.

YerroFever1 votes

No, your friend shafted you. Riot didn't do anything wrong.

You have to talk to your friend about not being a jerk to you.

GreatWhiteNorth1 votes

No pic?

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