Regarding your problem:
Have you tried logging in on a different computer (or alternatively reinstall)?
Just to make sure it is the account that is "bugged", not the client.
Also, don't forget that if you "bump" a support ticket, it's essentially as if you had made a new one, so it's going to the beginning of the queue again.
Regarding moderators:
They sometimes seem to jump to conclusions about the content of a thread.
If your title is straight forward something along the lines of "Cannot start games after having received chat restrictions" you should be fine, I guess. You could also try to open a more clearly worded thread in this subforum if you want to complain about it. There's a mod that posts regularly here and usually reads such threads regularly.