Boards›Player Behavior

Permanently banned?

WARHEAD13579··1 votes·454 views

I apologize in advance for the lengthy post but my situation is somewhat complicated so it requires all the following information.

I was recently permanently banned for toxic behavior and think there must have been some kind of mistake, but don't know what to do about it. I contacted Riot Support and they explained that they banned me for 2 weeks as a warning for my toxicity before permanently banning me. This however, was not the case as the only punishment I received prior to my permanent ban was a chat restriction accompanied by a loot restriction which only lasted about a day or two due to consecutive matches with good behavior. Now, I'd like to point out that around this time my account was hacked wherein someone played matches on my account without my permission or knowledge, used a legendary anivia skin shard I had as a rental, and changed my masteries. I quickly resolved this issue by contacting support and changing my password. I do not know what the hacker in question did in game or what he/she said though. I will admit that I was toxic in at least 3 matches, but I find it very strange that this merits a permanent ban. I admit that what I did was wrong and that it will never happen again regardless of the outcome here because I was just having a bad couple of days and I disapprove of toxic behavior in general. Unfortunately I don't think I'll be given the chance to prove myself because support is telling me that my suspension will not be reduced or removed. I would greatly appreciate it if Riot took a closer look at my situation because I think there must have been a mistake. I would have hoped to at the very least receive a warning of sorts before being permanently banned and think that a warning would have immediately helped me. I love playing the game and hate to be forced out of the community for isolated mistakes or due to what some hacker did. Can someone please tell me what I should do from here?

Thank you for taking the time to read my post. I know I will probably just be dismissed as some toxic player who doesn't deserve a chance, but at least I will have tried. I'd also like to thank Riot regardless of what happens, because in the end they provided me with hours of fun and entertainment and allowed me to make a great deal of friends I wouldn't have otherwise even if it was short-lived.

10 Comments

Kei1433 votes

its possible to skip punishment tier if the chat is toxic enough.

That being said, the fraud dept and the behavioral dept don't work together. So what you need is to send in a ticket, reference that you were hacked (by telling them your other ticket number) and wish to be forwarded to the behavioral department for another review of the punishment.

While we don't have all the information in front of us, if what you said is true then they'll remove the punishments done from the hacker.

However, keep in mind that Riot does have all the information infront of them, including when you were hacked, who said what and when it was said. So if you are hiding information or lying, then you might as well not bother as they won't revert that permaban. Infact, you'd just be clogging up the system and wasting everyone's time.

WARHEAD135791 votes

Thank you for the response. I think you've made some great points and I appreciate the effort made in explaining my situation to me. I will try to be as transparent as possible on these boards and state that I genuinely do not know how much of an impact the hacker made on their decision to ban me. Now understanding their ability to skip punishment tier, (which I fundamentally disagree with as it removes all possibility of reform and does not allow for a second chance) I see that it is certainly possible that the games which I was toxic in could be enough for them to justify the ban even without the hacker. I am not attempting to hide anything or lie as neither of those actions would even serve to benefit me. As you've said yourself, they have access to everything. It seems like there is little for me to do. I think it is truly unfortunate that I am not able to receive a second chance for my mistakes in a few games. Is it even worth doing what you recommended? Again thank you for the prompt response. You've explained everything to me better than anyone else has.

Kei1432 votes

just send them a ticket, reference the hack (include your ticket number), and ask for a behavioral review. Maybe they'll change the punishment to a chat restriction instead.

WARHEAD135791 votes

I will, thank you for everything.

Deep Terror Nami3 votes

They may hold you responsible for the actions the other person took while your account was compromised, because you're responsible for keeping your account secure so that people don't do that.

The only thing you can do is continue talks with Player Support through your ticket. Be patient, understanding, and respectful when doing so or you will likely be shut down. Here is a guide to creating tickets by the Arbiter Wuks which will help you achieve the most agreeable response from Riot.

WARHEAD135791 votes

Thank you, I will certainly check it out. In regards to my hack however, how is it that I could have possibly avoided it? I never shared my account information with anyone.

Deep Terror Nami3 votes

You might've visited a malicious site, your email may have been compromised, your login info might be shared with accounts from elsewhere and they were compromised, maybe you logged into a machine that keylogged your login, maybe someone was on your computer, maybe you were literally hacked, who knows?

All you can do from here is make a point for it to be hard to get your information. Visit the Protecting Your Account page for some info on this.

Wonderlands2 votes

Soooo.... wheres the chat logs and which ones are you claiming are from the hacker?

Shield of Arena2 votes

Look I had the same problem, exactly the same.. I got perma banned but Riot told me it's for the 'security' you see? Riot already knew that my Account was being used by someone else so they banned it. I contacted them and changed my password. But ofc. you have to go through some questions. Be sure that it's really not you who was toxic in that game. Good luck

WARHEAD135791 votes

I'm trying my best. Thank you.

More from Player Behavior

The indefinite banning of Tyler1
Player Behavior4,799 comments
2,942
votes
14 day ban because playing Nunu Support with Smite is "stealing other people's roles"...?
Player Behavior1,525 comments
1,086
votes
Riot should add monthly status cards
Player Behavior241 comments
843
votes
Reminder that we haven't gotten our Summoner report cards yet :/
Player Behavior145 comments
619
votes
I'm not "triggered" by you throwing insults.
Player Behavior361 comments
548
votes
Black Alistar, King Rammus!!!!
Player Behavior462 comments
503
votes