Riot Games, Inc. Strikes Again!

Polukus··7 votes·13,173 views

Dear Rioters as well as fellow summoners,

My name is Dustin Hoffman (Yes, exactly like the actor). I am here today to explain my story, one similar to many others posted in the last couple of days. I am a member of the League of Legends community and have been since 2012. I have been on and off of League in large intervals due to personal issues that I'd rather not explain. I came back in roughly late December/early January and I have been on almost every day since my return. (I have basically been binging League since I came back because of my large amount of free time with nothing to do) I've been playing a variety of games from the normal Summoner's Rift (Hardly touch ranked though), to Dominion (before its sad departure), and ARAM. I try to play with friends as often as possible but if none want to join, I'll just jump in Solo Queue and see what happens. When I do play League I use 3 programs to give me some insight onto who I'm playing against or to communicate better with my friends and fellow summoners. I use Curse Voice, Elophant, and LoL Nexus.

I DO NOT USE: -Overwolf -LoLSharp -Bots/Scripts/Hacks -DDOS Methods -Custom Skins -Announcer packs/Voice thingies I REPEAT; I DO NOT USE ANYTHING LISTED HERE

Now, over the years I've dropped probably close to $600 into League of Legends, which is somewhat irrelevant but I did want to mention that to increase my Logos/Ethos regarding my loyalty to Riot. In the past two weeks alone I have spent $200! As of February 22nd, I was emailed (WITHOUT ANY WARNING) stating that my account is banned for 3rd party software. Now, in an effort to save time I'll simply state that in my attempts to contact Riot, all I received were copy and paste answers, the last one stating the often seen "end of the line" quote. After that I asked about being able to file for Charge-backs to refund the money that I just spent in the last two weeks, because yes, I am furious. I received no reply to that yet.

Now, let me state for the record that over the years I have unhappily played against other summoners who DDOS and so forth. Truth be told I still don't know what scripting is. Hackers are something I see in most games I play, whether it be Call of Duty and the oh-so hated Aimbots or in Runescape where there were bots that functioned as full-time scammers (look it up). Hacking in MMOs is something I TRULY hate with all of my being and have even made reports in League for people I suspected of hacking (although there is not a category for it so I'd always label is as something else).

I am INNOCENT of any and all "3rd party program" slander taken against me by Riot and will do anything to prove it. My case has definitely been mishandled and I will do ANYTHING to regain access to the many hours of HUMAN-ONLY effort that I've put into my account. This is not going to sound like much, but I TRULY AM INNOCENT and have been not treated fairly in this process. I only want good for the community of League and it's fellow members but as of late I've been treated as if I'm Garen 's Villain or Kindred 's marked prey. As I said, please understand that I will follow ANY steps to regain access to my account. If for any reason you see any type of punishment is still worthwhile (even though I've not done anything wrong) I'll still take it over being permanently banned for no reason.

Riot and fellow summoners, you are all truly great members and I urge you to see that there are no transgressions of the ToS made on my end and that I wish to remain a pure and innocent member of the community for years and seasons to come.

Thank you for your unwavering kindness and understanding, Polukus

PS: I have a VERY large group of friends that I played with on a very often basis that are more than willing to back these claims (one of them even being an ex-boyfriend of mine, who introduced me to the game when we were dating, back in 2012.) I also have Twitch streamers and such that I've played with who most likely have saved recordings of my gameplay.

Edit: I have NEVER let anyone use my account other than me. Edit: Well let me state that I have also never shared my password with another player and that any access to my account was unauthorized entirely. I'm here saying that I've reforitfied my account and that it would never happen again and apologize for any of the current actions made with my account...Please.... :/

122 Comments

Riotmirageofpenguins36 votes

Dear Mr. Hoffman,

Spent some time looking into your history, and you definitely shared your account with a player currently on your friend's list. That friend was similarly suspended for scripting applications, so this really shouldn't come as a huge surprise to either of you.

While I'd agree that you didn't personally utilize any cheats, the sharing here isn't really up for dispute (it's very obvious), and we ultimately hold an account responsible for the actions taken on it. With that in mind, I'd like to take this moment to reiterate the importance of account security, and encourage you to review our guidelines, here.

Malfini5 votes

{quoted}

Dear Mr. Hoffman,

Spent some time looking into your history, and you definitely shared your account with a player currently on your friend's list. That friend was similarly suspended for scripting applications, so this really shouldn't come as a huge surprise to either of you.

While I'd agree that you didn't personally utilize any cheats, the sharing here isn't really up for dispute (it's very obvious), and we ultimately hold an account responsible for the actions taken on it. With that in mind, I'd like to take this moment to reiterate the importance of account security, and encourage you to review our guidelines, here.

There goes why. A lesson that applies to all Summoner. Never share account with your "friend(s)".

TornVenom1 votes

Please refrain from using terms like 'ultimately' or '100% accurate' when you have publically admitted that your system is flawed and sending false positives to the permaban pile

Barkhoof7 votes

Can I just point out the irony that the case that you listed is not a false positive but a forgiveness on a technicality? A false positive would be someone punished without having cheated at all, not someone that experienced a scripter stealing their account. I'm never 100% sure about anything but at least link a post that proves your point, please.

Polukus2 votes

{quoted}

Can I just point out the irony that the case that you listed is not a false positive but a forgiveness on a technicality? A false positive would be someone punished without having cheated at all, not someone that experienced a scripter stealing their account. I'm never 100% sure about anything but at least link a post that proves your point, please.

What do you mean? Could you restate this. Thank you.

Barkhoof5 votes

I'm replying to TornVenom's link about "false positives". The link he's included is a person who previously had contacted support to say his account had been compromised. Support agreed that the account had been compromised through no fault of his own and returned it to him. He was subsequently punished this past week for actions taken while his system was compromised - thus meaning Riot felt he was not at fault though his account had, indeed, been scripted for a period of time. I have to believe that because all of this was reported earlier, moderators felt it only just to lift whatever ban had been imposed.

A false positive would be a secondary software that Riot's system detects as malicious when, in fact, it is innocent or does not access LOL at all. This is not a case of a false positive.

BlueThingamajig2 votes

It isn't a false positive if Riot accurately identified scripting on the account. That's the system working as intended.

The issue at hand is that there was insufficient investigation into the circumstances of the accurate and true positive (is that the opposite of a false positive?), particularly when the account was already flagged for recovery.

TornVenom1 votes

{quoted}

It isn't a false positive if Riot accurately identified scripting on the account. That's the system working as intended.

The issue at hand is that there was insufficient investigation into the circumstances of the accurate and true positive (is that the opposite of a false positive?), particularly when the account was already flagged for recovery.

IT IS A FALSE POSITVE if player who were not supposed to receive bans... receive bans. He outright admits that this case was handled wrong and had to manually reverse the ban... THAT ALL I'M ASKING FOR WITH MY FRIENDS ACCOUNT. He's account was stolen by some source of spyware/adware... his account was abused by the person who stole it... his account was banned a year ago and released back to him in full operating status.... then he was PERMABANNED in the recent ban waves... JUST LIKE THE GUY WHO WAS UNBANNED... and he wont give him his account back.

Barkhoof3 votes

I would encourage you to reread posts to better communicate your thoughts in a coherent manner.

If Polukus did get hacked, I'm sorry. If he reported it, as was the situation in the case you referenced, Riot will be able to go back and see that. If he didn't...I can't imagine there will be much sympathy. That's just the nature of the situation. I can't imagine writing out everything in the original post, pleading with the community to take my side, and leaving out "Oh, I got hacked earlier. Riot gave it back to me, the cheating happened during that time, this is unfair".

I would add, extending this conversation isn't going to help. The original post didn't give a hint of the current iteration of the story and it makes it seem as though your friend is just spinning whatever story would seem to help his case. He's already lost the case of public opinion. If he can't get his account back via a sympathetic ear behind closed doors, he may want to begin leveling up another account. Best wishes, and have a good day.

TornVenom1 votes

I'm not standing up for Polukus, My statement has nothing to do with THIS situation.

Barkhoof1 votes

Why would you....why would you post in this...Why wouldn't you state the name of your...There are too many questions. Replace Polkus' name with your friends and the message remains the same. Good day, sir/madam.

Polukus1 votes

{quoted}

I would encourage you to reread posts to better communicate your thoughts in a coherent manner.

If Polukus did get hacked, I'm sorry. If he reported it, as was the situation in the case you referenced, Riot will be able to go back and see that. If he didn't...I can't imagine there will be much sympathy. That's just the nature of the situation. I can't imagine writing out everything in the original post, pleading with the community to take my side, and leaving out "Oh, I got hacked earlier. Riot gave it back to me, the cheating happened during that time, this is unfair".

I would add, extending this conversation isn't going to help. The original post didn't give a hint of the current iteration of the story and it makes it seem as though your friend is just spinning whatever story would seem to help his case. He's already lost the case of public opinion. If he can't get his account back via a sympathetic ear behind closed doors, he may want to begin leveling up another account. Best wishes, and have a good day.

The reason I left out the, what I believed to be small, situation with this so called "friend" is because I was emailed saying that I, PERSONALLY, used 3rd party software, there was no time frame given or any context, so I assumed they thought Curse, Lol Nexus, or Elophant was one of the 3rd party clients. I didn't think I needed to report the situation (With my password being given to me by some "friend") seeing as I thought I had handled it myself by changing my password. When Riot Member MirageOfPenguins said my account was accessed by someone else a little while ago, only THEN did I bring that situation to light because it would explain....well....everything, then.

I've urged Riot to look at my messages and my chat history to see that I was messaged by someone saying "Your password is * lololol" and then look at my password change history and see that minutes after I was told that, I changed my password. It wasn't a case of me GIVING OUT MY ACCOUNT. I am not trying to fabricate stories for sympathy, that'd be a waste of time seeing as Riot Admins can clearly look and see when I'm lying. I am asking Riot to LOOK AT THE MESSAGES ON MY ACCOUNT AND THE TIME STAMPS OF WHEN I CHANGED MY PASSWORD. You'll see that:

  • I never gave my account away -Someone messaged me telling me my own password -RIGHT AFTER I was told my own password I changed my LoL password (as well as every other password to everything else)

So, the sooner Riot looks at that data, you'll see that I honestly did not "share" my account or give away account details. Doing anything like giving away my credentials to ANYONE let alone some random hacker on my friend's list is the LAST thing a member of 3 and a half years on LoL with loads of being-a-MMO-scam-victim experience and $600 plundered into his account would EVER do.

Thank you for reading and understanding, Polukus

QuadraKev2 votes

get rekt OP

Polukus1 votes

{quoted}

Dear Mr. Hoffman,

Spent some time looking into your history, and you definitely shared your account with a player currently on your friend's list. That friend was similarly suspended for scripting applications, so this really shouldn't come as a huge surprise to either of you.

While I'd agree that you didn't personally utilize any cheats, the sharing here isn't really up for dispute (it's very obvious), and we ultimately hold an account responsible for the actions taken on it. With that in mind, I'd like to take this moment to reiterate the importance of account security, and encourage you to review our guidelines, here.

If someone on my friend's list accessed my account it surely wasn't with my permission. As I have said (in email) , one if my "friends" (who of which was just a random person I played a match with on league and added afterwards, I don't know them personally) on League was able to guess/hack my password and within 3 minutes of them telling me that I changed my password (I'm not sure if you're able to see my chat history) . Is there anyway to see my password change history and see that whoever accessed my account, I found out about and changed passwords after finding out... Thank you for responding MirageOfPenguins, Dustin Edit: Your use of the word "obvious" isn't correct in any way. My account was HACKED not SHARED and it for sure wasn't obvious or else I'd have taken this up sooner, before being banned. I assumed whoever this "friend" was, was just warning me to change my password and not hacking my account, which is why passwords were changed. As I've said probably 5 times, any access to my account or any knowledge of my password was NOT authorized or given away by me. Please share proof that I shared my account willingly...you won't find it. It was never "shared". It was HACKED if anything.

what you deserve1 votes

Unfortunately you're really looking guilty considering that kind of thing should have been mentioned in the OP and wasn't

Polukus1 votes

{quoted}

Unfortunately you're really looking guilty considering that kind of thing should have been mentioned in the OP and wasn't

Sorry, I didn't copy ad paste all of the emails in the effort of saving time for people reading. I will include the emails sent back and forth between me and Riot Games Player Support in the original post. Sorry for the confusion/lack of information and thank you for taking your time out to read this thread. Polukus Edit: How do I upload photos?

InHaruhiWeTrust1 votes

how do you know he was sharing? not saying he was or wasn't but i play on my brothers and friends pc sometimes when i'm over at their house and have had a friend play on my pc as well. can i be banned for this?!

Zielmann2 votes

As long as you are the only person playing on your account, you're fine. They don't care what computer you're playing from, as long as nobody but yourself actually uses your account.

As for how they know, we don't know exact details (would make it easier for people to try to circumvent if they knew exactly how the system worked), but suffice it to say that there is a LOT of information available to Riot about every player. One of the easier things to point out that they likely use would be champion pool and play patterns (probably even down to idle click patterns, how you move across the map, inputs used, etc).

InHaruhiWeTrust1 votes

how do the tell? what the difference between me going to a friend house and playing on his pc vs giving him my password and him playing? unless they hack your webcam idk how they could tell the difference. until i see an official riot post i'm just gonna play it safe from now on and only play on my own pc. i've spent like 150$ on this game and would be pissed if riot banned my account it over a misunderstanding.

Zielmann12 votes

Again, it's based on account not physical machine you're sitting at. Physical machine is irrelevant. Do you and your friend control the camera in exactly the same way? Do you use exactly the same champions? Are your idle click patterns exactly the same? I could go on and on here...

Basically, you as a player create a fingerprint of sorts while playing the game, without even knowing it. No two players are going to have exactly the same quirks, champion pool, etc. So to your question, if you go play on your account using your friend's computer, it's still all of your quirks and habits during play. If you give your login to a friend and they play on your account (on any PC), those quirks are going to suddenly change to something completely different.

And really, you don't need Riot to directly state that using different PCs is fine (though many examples of this exist on the boards). But I'll say beyond that, in Korea, it's extremely common for people to play in PC cafes rather than on their home machine. They probably don't necessarily go to the same cafe each time. And they might play some from home as well. Riot fully supports this, which should be enough proof that they don't care what physical machine you're sitting at when you play.

InHaruhiWeTrust1 votes

ok, you made some very good points. thanks for the reply, you have set me at ease good sir <3

Horse Grenades5 votes

I don't know if this has been said, but the time you login to different IP addresses. LIke if you log in 500 miles away 10 minutes apart.

FearEngineer1 votes

Yes, it has nothing to do with physical machine. It likely has to do with physical location, via ip.

A very highly doubt it has to do with play style fingerprint... LOL

We can hardly get Rioters on the boards most days, let alone skim through a ton of games finding minute details...

The system that detects this is 100% automated.

Zielmann1 votes

IP is the worst possible means of tracing this. And an IP is assigned to a device upon connection to a network. It often has nothing to do with physical location, either. Unless you're on a static IP. That said, an IP can easily be changed at any time, which is why IP changes by themselves don't necessarily put up a major flag on an account as being shared.

And yes, the system detecting this is automated. And you're right, Rioters don't have the time to bother hand-reviewing details like that. Frankly, some of the details I've suggested as possibilities are things that no human would pick up on. But just as you said, it's an automated system. We already know they track champion pools and average performance on a champion. That's easy. But what's to say they can't just as easily add in other, more minute details that are automatically detected? There's any number of small bits that they could readily take down in an automated fashion, including every single thing I've posed as possibilities.

And that's just what they are: possibilities. We can't know the small details of what exactly it looks for. That just opens the door for abuse. But there have been hints in the past that they are able to use more than just IP addresses and such to detect sharing. And there's so much data available that their systems could automatically collect, that it's impossible to rule any single metric out.

FearEngineer1 votes

You're right in that IP would be unreliable due to a variety of reasons, including VPN.

But if you think that is a worse explanation than a extremely complex automated system that detects playstyle... this is Riot we are talking about--- THAT is the worst possible means of tracing this, lol

Zielmann1 votes

Except, essentially, playing from a different IP and being flagged as account sharing for it is exactly what the person I was responding to was worried about. So simply saying they look at IP and champs played was never going to settle this player's anxiety over playing from a different location, or having a friend play on his computer (but separate account).

We know that Riot has ways to know for certain that an account was shared. We know they're able to detect sharing for even just a game or two. We also know they don't mistake playing on your own account from a different computer or in a different location with account sharing. And we've seen cases where the person it was shared with was even using the same champion pool as the account owner, but they're still caught.

Based on all that, we know there's something more going on with their detection. And everything I stated is well within reason for an automated system to collect while you play. If they're already collecting it, then it's not a huge jump to use it as a comparison point for sharing detection.

FearEngineer1 votes

No, games are not recorded visually and analyzed. That sounds incredibly silly when you consider the resources that would be needed.

On the other hand, while an IP address can be affected by a number of things, it can be used to gain information about physical location. When your physical location changes uncharacteristically (paired with change in machine) over a short period of time etc, this is a red flag. The same methodology is used by Blizzard, which actually suspends accounts pending verification when certain criteria is met.

Example, I played in my home state only for years-- first time I flew direct flight a few states away and tried to play my account was tagged. It happened various other times traveling back and forth as well.

It is definitely part of the process. Playstyle evaluation is NOT-- however recorded statistics like chat, overall success etc could be indicators. Ie, someone who is bronze 5 suddenly goes on a massive winstreak climb to silver-- WITH the other location/address indicators.

Zielmann1 votes

No visual recording or analysis necessary. This can all easily be automatically done. We do know that they keep fine details on every game played as it is. That's all automatically done. They probably already know a player's max, min, and average clicks/minute or actions/minute. Possibly even broken down by champion.

I'll give you that exact clicking patterns is a stretch. It IS something that could automatically be tracked. But, would also be incrementally much more complex than just taking CPM or APM. They might do this. They might not. We'll never know.

I've also been across the country and played on many different machines before. Never had an issue. 5-6 different cities in Ohio. Then to Michigan. Then week-long trips to North Carolina. Weekends in Texas. Now I live in Texas. That's a lot of different locations and machines without issue at all. They know it's still me on the account.

tentypmes1 votes

@MIRAGEOFPENGUINS can u help me with my case?

lolptwo1 votes

I don't know why players are so daft to think some sob story will somehow defy logic and proof.

Guess what kids if I murder someone, I can cry innocent in court all I want, just like Ted Bundy did, very eloquently, but if the proof is there. You're just making a fool out of yourself.

Polukus1 votes

{quoted}

I don't know why players are so daft to think some sob story will somehow defy logic and proof.

Guess what kids if I murder someone, I can cry innocent in court all I want, just like Ted Bundy did, very eloquently, but if the proof is there. You're just making a fool out of yourself.

As the Rioter MirageOfPenguins said, someone on my friend's list accessed my account. It wasn't with my permission and I have requested that they look into my messages and Password-change history to see that I was accessed into without my knowledge, the person who hacked me contacted me telling me my own password, and then I changed it. The proof of my innocence is in their hands and I've told them where to look but they refuse. Under normal circumstances I would understand but this case is HONESTLY different. If they ACTUALLY looked they'd see that.

CerebralKnight1 votes

More proof about riot just not giving a darn about their players. Guilty until proven innocent < riots logic.

Barkhoof1 votes

While I admire your tenacity, in what sense was this guilty until proven innocent? The system has flagged this account as having used a 3rd party application and now the OP is trying to prove that it occurred during an account compromise. This is a sense of guilt and attempt at providing an excuse (a possible legitimate excuse but one that seemingly was made after the fact).

I'm sure you could come up with another possible "guilty until proven innocent" situation, but I don't think this is the cart you want to hitch that horse to.

CerebralKnight1 votes

in correct but everyone is allowed their own opinion.

Dominick Destine4 votes

Inb4 summoner 11

Jötunheimr2 votes

You need to send in a ticket, after they send you the first automated message (if they do) tell them you need to talk to someone that can help you with this situation. When you tell them you were not using anything that gave you an advantage over everyone in the game, they will probably tell you you were and they are not allowed to give you details because it will hurt their investigations or some shit like that on how they find out people were using the 3rd party program. That is bullshit. They need to provide proof that you had an advantage over everyone else or that you were using the program they banned you for. If they still refuse, you need to ask to speak to someone higher up so you can talk about this. That is unacceptable to ban someone that knows they did not use a 3rd party program that was not allowed and not have evidence.

I know for a fact that Overwolf and custom skins are not something you can get banned for. There is a post out here somewhere that tells you what you can and cannot use.

I have been trying to help a lot of people with this same problem the past few days. Please let me know how you do with this and I would like to know what the support team says to you!

DrCyanide2 votes

That is unacceptable to ban someone that knows they did not use a 3rd party program that was not allowed and not have evidence.

Most of these players let someone else play on their account, and that person used the 3rd party program. Riot can usually point to the date range and say "Here's where they were playing on your account".

So my question for the OP: Has anyone else ever played on your account?

Polukus1 votes

{quoted}

Most of these players let someone else play on their account, and that person used the 3rd party program. Riot can usually point to the date range and say "Here's where they were playing on your account".

So my question for the OP: Has anyone else ever played on your account?

No sir. No one has. :/

The Queen Viper3 votes

Your cake is a lie.

DrCyanide2 votes

{quoted}

No sir. No one has. :/

I'm curious why your story is now different...

OlafRagnarson2 votes

Just file a lawsuit against them for defrauding you of money. Which is basically what they did. They accept your money and then deny you the benefits of what you spent it on due to false allegations. I would sue them if was me.

Polukus1 votes

{quoted}

Just file a lawsuit against them for defrauding you of money. Which is basically what they did. They accept your money and then deny you the benefits of what you spent it on due to false allegations. I would sue them if was me.

I REMOVED THIS COMMENT BECAUSE HONESTLY I AM NOT IN THE CORRECT MENTAL STATE TO DISCUSS THIS WITH A CLEAR AND CORRECT ANSWER. Thank you whoever you are for your kindness and support.

Void Nargacuga3 votes

Wait your gonna SUE RIOT?! https://www.youtube.com/watch?v=_n5E7feJHw0

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G. Governing Law. Except as otherwise provided in this Agreement, this Agreement shall be governed by, and will be construed under, the laws of the United States of America and the law of the State of California, without regard to conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. Other laws may apply if you choose to access the Game from outside of the United States. In such an event, those local laws shall affect this Agreement only to the extent necessary in that jurisdiction, and this Agreement shall be interpreted to give maximum effect to the terms and conditions in this Agreement. You are responsible for compliance with all local laws if and to the extent local laws are applicable. The New Zealand Consumer Guarantees Act of 1993 (the “Act”) may apply to the Game if you access the Game from, and are a resident of, New Zealand. Notwithstanding anything to the contrary in this Agreement, if the Act applies then you may have other rights or remedies as set out in the Act which may apply in addition to or instead of those set out in this Agreement.

H. Severability. You and Riot Games agree that if any portion this Section XV is found illegal or unenforceable (except any portion of Section XV.F), that portion shall be severed and the remainder of the Section shall be given full force and effect. If Section XV.F is found to be illegal or unenforceable then neither you nor Riot Games will elect to arbitrate any Claim falling within that portion of Section XV.F found to be illegal or unenforceable and such Claim shall be exclusively decided by a court of competent jurisdiction within Los Angeles, State of California, United States of America, and you and Riot Games agree to submit to the personal jurisdiction of that court.

Polukus1 votes

[{quoted}](name=Bow hunter 16,realm=NA,application-id=ZGEFLEUQ,discussion-id=IjqZ0AbZ,comment-id=000700000000,timestamp=2016-02-27T00:19:41.296+0000)

Wait your gonna SUE RIOT?! https://www.youtube.com/watch?v=_n5E7feJHw0

Edit:I REMOVED THIS COMMENT BECAUSE HONESTLY I AM NOT IN THE CORRECT MENTAL STATE TO DISCUSS THIS WITH A CLEAR AND CORRECT ANSWER.

Void Nargacuga2 votes

Terms of Use

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IsoVhell1 votes

Funniest shit I have ever heard! Cheaters lie just like this stupid post saying he is not a cheat! Man this world is f'n dumb!

Polukus1 votes

{quoted}

Funniest shit I have ever heard! Cheaters lie just like this stupid post saying he is not a cheat! Man this world is f'n dumb!

If you read what the Rioter had posted earlier you would see that he clearly said that I have not used scripts or anything of that nature. Someone on my League of Legends friends list got onto my account and used hacks... I was HACKED. Please develop a reason-based argument before spouting around false arguments. Thank you.

Jmì1 votes

It's Elophant and Curse Voice.

Vikíng1 votes

Yo Polukus, I didn't know you got banned man :/. I hope you get your account back mate.

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