Could I at least get an email.

IShooterMcGavinI·5/15/2017, 12:50:58 AM·1 votes·214 views

I got the notice of my ban as I tried to login today, so I went to look and see if the email was sitting there and it was not. So now I'm left clueless and with a support ticket that may never be answered. Could I maybe get some help here?

4 Comments

Zielmann5/15/2017, 12:54:56 AM2 votes

Be patient. The support ticket will be answered.

Icy Hot Shoto5/15/2017, 12:56:35 AM2 votes

Just wait for your support ticket to be answered. You'll most likely get an automated message, and if you do all you have to do is respond to the message asking for more information on your ban.

Since you didn't get an email, it was a manual review that got you banned I believe. So you'll more than likely be able to get more information.

OnlyYouCanHearMe5/15/2017, 12:58:03 AM2 votes

Be sure to check your spam/junk email folders, as the emails are sometimes sent there by mistake. It can also take them a day to arrive, but you should get one sometime today or tomorrow.

As to your Support Ticket, you will most likely get a response on that within 24 hours. Support has become very efficient at replying to tickets, and almost all first submissions are handled very quickly. They will be able to tell you what was contained in the email you should have received.

If your ban was for anything behavior related, you should have seen a Reform Card when you tried to log in; if you did not see one, then you were not issued a ban via the Instant Feedback System for toxicity. I know that doesn't tell you what exactly it was for, but it at least takes one thing off the list that you know it isn't.

IShooterMcGavinI5/15/2017, 1:10:01 AM2 votes

Thanks a bunch to you all for replying and helping.