Hi Guys, Just A Quick Question
When You Contact Riot Games Support When It Says It Is On "Hold" What Does That Mean!?
2 Comments
it means that they got a ton of other tickets that they have to answer via copy pasta answer and you have to wait. may you tell me what issue you send to rito sup? i can give you the answer then.
If Player Support is using "On Hold" as suggested by the platform developer,
What is it used for? With it you can track tickets that require input or resolution from a third party. This gives you another level of detail so that you can more accurately track who currently has responsibility for a ticket.
However, it can technically be used for a variety of reasons, from looking further into an issue or request to following up with another individual. Generally speaking, Player Support might give you a reason as to why your request is set to “on hold”; if they don’t, you can always just follow up if there’s no update in about a week or so, depending on request type.