Boards›Player Behavior

Account Suspension email has NOT been received

II Hazy II·1/22/2016, 5:04:14 PM·1 votes·273 views

Ok so it's been 3 days since my account was suspended and im getting REALLY aggravated. I am 100% it is because of a financial misunderstanding with the credit card company(i was accidentally trying to use the wrong card and therefore, having the transactions get declined). However, I still have not received the email that has the details to my suspension, so that I can fix the problem and get my account back.

I submitted a ticket right away, and the next day this guy only says "we will have to transfer it to someone with the tools to resolve this issue." Please note that I clicked on the correct options when choosing what my ticket was about, and i provided AS MUCH info as i possibly could....and I STILL have not gotten help from anybody.

So I tried to make another ticket, just to explain that I havent gotten the email for it, and they just keep "solving" my tickets and saying "please forward your questions and comments to (my first ticket)" but it has been 3 days and nobody is replying to it.....I literally just need the email so i can get my account back.

Also, I have gotten the emails about when I purchased RP, so I know for a fact that my email is the verified email for the account.

What can I do? Does it really take this long for Riot to resend an email to the correct email address?

Thank you for the help.

3 Comments

AJStarhiker1/22/2016, 5:18:24 PM2 votes

Be patient. Every time you update the ticket, it pushes it to back of the queue.

Zielmann1/22/2016, 5:20:02 PM1 votes

Sometimes it can take some time for them to verify some stuff with your account. Just be patient. If you want, you can do what they suggest and keep commenting to ask for an update on the open ticket. Though I would limit to just prodding it once a day so you don't just wind up annoying them.

II Hazy II1/22/2016, 5:45:59 PM1 votes

oh ok. yea i was just confused cause they initially wrote me back pretty quickly, and then after the transfer, nothing haha. but thank you AJ, i did not know that. And yea i'll do that Zielmann, thanks.