Got banned for account recovery (Getting a reds attention)

Why do i get permabanned for forgetting credentials, but having recovery info for my account. Like, there is no indication on the support page that you can recover your account 2 times only!! They say its for the "safety of the account". What do you even mean by that like why am i being punished the same punishment for elo-boosters, toxic accounts and other things? WHY AM I PERMA-BANNED FOR TRYING TO RECOVER MY ACCOUNT. You can literally investigate everything? /Quinsey on EUW The account has been banned for 3 years and im trying to get riot's attention ever since. This is very unjust. and I would like my account back.