🔒 a unknow disconnection

TonyTonyKO1·5/9/2017, 4:33:44 PM·1 votes·402 views

I have play a game around 21 min, the game disconnection suddenly and when I come back the game is over and I feel like something wrong. First, I have never face a disconnection like that. Second, I am the adc which got fed and I think we can win if mid lane stop feeding them and I don't know why they surrender. And there is a most funny thing is our mid lane think he did not fed their mid lane but he die 6 time by solo kill. I am try to talk to him ask him to stop it. At that moment the game is disconnected, and that's the thing I feel confused. I just hope to know is there any player have face the same problem like me. Thank you.

2 Comments

èGirl Nami5/9/2017, 5:21:09 PM1 votes

this should be in Support/Help board not PB&M

so go and post it there. also try to describe what kind of error or disconnection you faced, simply saying unknown disconnection doesn't help at all.

Deep Terror Nami5/9/2017, 5:42:01 PM1 votes

Hey there, sorry you're having these issues. It sounds like your problems may be connection related, so please head over to the Connection Troubleshooting Log Reader. There, you can submit the Network logs from your match(es) and the log reader will show if you were having ping spikes and packet loss.

It will then direct you to solutions. Please work through the solutions it suggests, and if you need assistance or they do not work post on the Help & Support board and we'll try to help.

You can also narrow down the source of latency or packet loss by downloading the WinMTR Network Diagnostic Tool, then use that to run a traceroute to the following IP for NA (allow this to run for 5-15 minutes);

104.160.131.1

Since this is on the wrong board I'm going to lock it, so if you need assistance don't hesitate to post over on the Help & Support board, as that is where you can get assistance for technical issues.

If you have questions or concerns about this action please visit us in the PB&M channel of the Moderation Discord here.

-DTN

https://i.gyazo.com/865d2bc6092141bd4137c073f7bc4ba2.gif