Why is the "Mute" option not enough?

Stunning Cactus··8 votes·5,539 views

ITT:

Someone explain to me why the "Mute" option is not enough to prevent toxic commentary. I don't care what was said, who said it, what the context was, tell me why giving players the option to mute someone isn't enough. Explain why words are punished harder than actions.

11 Comments

Imperial Pandaa9 votes

First, lets clear up a misconception you seem to have.

Actions are actually punished more harshly than words. Gameplay toxicity starts at a 14 day ban for 1st offense. Verbal toxicity starts at a 10 game chat restriction, exception of zero tolerance.

Gameplay though takes longer to punish because Riot doesn't want to punish legitimate bad players. So determining intent is important.

As to why mute isn't enough. Well, there is a simple saying. "I mute so I don't have to deal with you. I report so no one else will have to." Also, unless you are preemptively muting everyone; potential hurtful or demoralizing things could be said and seen.

Veilius2 votes

[{quoted}](name=Imperial Pandaa,realm=NA,application-id=ZGEFLEUQ,discussion-id=FPFjmnt1,comment-id=0001,timestamp=2018-07-04T06:15:02.061+0000)

First, lets clear up a misconception you seem to have.

Actions are actually punished more harshly than words. Gameplay toxicity starts at a 14 day ban for 1st offense. Verbal toxicity starts at a 10 game chat restriction, exception of zero tolerance.

Gameplay though takes longer to punish because Riot doesn't want to punish legitimate bad players. So determining intent is important.

As to why mute isn't enough. Well, there is a simple saying. "I mute so I don't have to deal with you. I report so no one else will have to." Also, unless you are preemptively muting everyone; potential hurtful or demoralizing things could be said and seen.

This is absolutely incorrect. My smurf got 14 day ban for chat only, as I've never inted or anything ever in my almost 10 years of playing league.

The problem is some people don't like to sit back and be spoken down to and is a lot to ask of RIOT for everyone to just ignore attacks on their person. It's a character trait people spend lifetimes developing.

Imperial Pandaa2 votes

How is it incorrect?

I clearly stated that the chat starts punishment at a 10 game chat restriction. Never was it said that chat restrictions are the only punishment. It 'typically' goes: 10 game chat restrict 25 game chat restrict 14 day ban Perm

It was stated that exceptions exist in the case of zero tolerance terms being used. In which it does escalate to an immediate 14 day ban.

Eh, will respectfully disagree about wanting to strike back. If someone is annoying or aggravating me on the phone. I can hang up, the mute button is the same thing basically. Not exactly a skill you need to develope.

ModPrandine5 votes

Trolls and inters do get banned but because they're getting smarter about how they avoid detection (and because Riot wants to try to avoid punishing innocent players as much as possible) it's harder to catch them in the act compared to simple chat-related offenses. Gameplay related offenses when proven to be on purpose are assigned a 2-week ban as the first punishment. In case you don’t believe me on this point here are a couple examples of gameplay trolls being banned. Yes it’s just a few examples, but it proves that they do get punished.

That said, there's still no excuse for using chat as a tool to verbally abuse and harass other players. If a player can't interact with others without trying to ruin their experiences then online multiplayer games are just not for them.

Festing3 votes

Rito and Ubisoft are the only companies that permaban their players over chat-related offenses. Permabans in other online multiplayer titles are usually strictly reserved for the cheaters/hackers. Funny.

Imperial Pandaa1 votes

Yes and no. F2P have little issue with perming an account for language behavior. P2P games tend to be more worried. So instead, they usually ban from a specific aspect.

RocketLeague and Overwatch- you can be banned from the ranked section of the game.

ModPrandine3 votes

{quoted}

Rito and Ubisoft are the only companies that permaban their players over chat-related offenses. Permabans in other online multiplayer titles are usually strictly reserved for the cheaters/hackers. Funny.

Yeah no, Kingsisle Entertainment also punishes for poor chat-related behavior. As more and more companies start cracking down on chat-related offenses people are gonna start to realize that they aren't gonna be allowed to keep getting away with poor behavior, and they can either shape up or ship out.

Stunning Cactus1 votes

Fair enough, guys. Thanks for the responses.

JCPANDIT1 votes

The mute option is not an excuse to flame people. Just like the existence of hospitals isn’t an excuse to stab someone.

Stunning Cactus1 votes

{quoted}

The mute option is not an excuse to flame people. Just like the existence of hospitals isn’t an excuse to stab someone.

Comparing harsh words to physically being stabbed is laughable at best. Seriously?

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