Account randomly permanently banned. No explanation. No email.

scahsaint·5/28/2017, 3:34:16 AM·3 votes·1,762 views

Why is Riot automatically suspending accounts without any email explaining why the account is suspended? I tried to log into my account today for the first time at around 12:30 pm to play a few games of Ascension before I get back to work, and to my dismay, I found that my account is PERMANENTLY suspended. I have never had a temporary suspension before, however, today I am permanently suspended? The notification insisted that I check my associated email regarding this ban. I checked my email, no email from Riot. The last email I received was a confirmation of my payment for Riot points that I used to buy a Fiora skin.

I have no idea why I would be permanently suspended, and I doubt Riot will bother investigating this issue. The only penalty I have received throughout my entire league experience...spanning 6 years is the low priority queue, which I only had once about 2 months ago. The reason being is because the client kept on freezing during champion select, therefore, causing me to automatically leave. And the client would just remain on a dark screen when attempting to load into the game. Mind you, this only happened with the new clients. The only other explanation is if my account was accessed by someone else, but I don't recall giving out my password. Unless of course it was hacked.

Anyway, why doesn't Riot put some effort in actually investigating such injustice to consistent players who have done nothing requiring a permanent ban? I have had only one account, purely for fun, I don't even play rank aside from the Twisted Treeline flex rank that recently appeared because I love Twisted Treeline. It such a disheartening event. All my investment into that one account now completely gone. I doubt I will be able to recover my account given the post I have read regarding suspended accounts and Riot not bothering to give you a chance. I honestly, expected more from Riot, especially, regarding such a serious event. We need to raise awareness about things like this happening to players, it may not happen to you today, but someday it could. Thank you in advance for those who took the time to read my post. I believe this is the end of the line.Amumu

Edit: I have been told that being suspended means that Riot has detected suspicious behaviour and will get back to me. Hopefully, this is true. I do believe I have been hacked because the hacker replaced my assigned email with his/her own email address. I requested an email and password the change, but Riot sends the code to change my password and email to the hackers email address, therefore, I am unable to change neither my password nor my email.

8 Comments

Deep Terror Nami5/28/2017, 3:40:23 AM2 votes

Emails may take up to a day to be sent out, so be patient on that. You should submit a Support Ticket to get information about your ban. Make sure your email is verified first by going to your account on the top right of this page and clicking Settings.

Friendly Ram5/28/2017, 3:43:35 AM2 votes

Did it say perma banned or suspended? if suspended that means it's temporarily locked due to suspicious behavior.

Navillus5/29/2017, 1:11:58 AM2 votes

shit dude, i hope you get your account back, this kinda stuff, hackers in all, scares me soooo much. anyways i hope you get your stuff back and i wish you love <3

Drakesapphire3/26/2018, 9:15:19 AM1 votes

I am currently going through this myself. I am at a loss on what to do

"We won't be able to go into the specifics of an account's exploit abuse, as divulging this information could compromise future investigations. Let me know if you have any other questions or concerns." is the last thing I was told.

like you I have had this account for years and for fun. I do not play ranked and I only play this so my friend and I can play a game we both enjoy together. it holds many many memories for us and I am devastated that my account has been banned so randomly. I recently upgraded my windows from 7 to 10 and that has been the only thing I ever changed in the years and years playing this game and coincidently now I am banned? I have spend hundreds of dollars on this game and it's all being taken away.

i honestly don't know what to do. I sent a reply saying that I have never cheated and explaining again that I have no such "cheating" program.