Permabans

henk de sok·Nov 23, 2017·1 votes·328 views

so i saw this comment about a rioter saying that unfair banned people got there ban lifted and stuff like that but that's really not true my friend got permabanned last week and i got permabanned 2 months ago after both having our accounts get hacked from a guy from somewhere around saudi-arabia and all riot replied on the mail was they couldn't help us and just banned our accounts worth more then 600$ after several mails going to forward and back we both just gave up finding out eventually our mails got automatically handled by bots.. i couldn't comment on the thread i saw so decided to speak up and hear what other people's view on this is.

7 Comments

NiamhNyxNov 23, 20172 votes

I was once banned for logging in while I was in another state, It legitimately took riot two months to reverse it. This was back in season 3. I can only imagine how much worse it is now.

henk de sokNov 23, 20171 votes

i was banned for 2 weeks for toxicity on my main account i felt so incedibly bad about this cause this game is pretty much all i played. After the 2 weeks i went to log in finding out that my account was in game and a scripter was playing on it. i changed my password and got permabanned the next game and till today nothing has happenned yet it just feels terrible.

ChermorgNov 23, 20172 votes

It sounds like these are shield bans, intended to prevent unauthorised people from accessing your account. You first need to recover the accounts by proving you are the original owner of the account, and after that they will work with you on repairing damage done by people who hacked your account. Until you recover the accounts though, they won't remove the bans.

henk de sokNov 23, 20171 votes

yeah but i did the recovering and stuff and they still claimed being not able to help me and after a few mails they just put a automatic replying system on my mail addres so there is nothing i can do atm.

ChermorgNov 23, 20172 votes

If you are unable to prove your rightful ownership of the account, then Riot will not give it back. The questions they ask are designed to be things that someone who is the original owner of the account could answer, and nobody else.

You don't have to answer them all correctly, just to the best of your ability. You are usually welcome to continue trying, but it sounds like you kept submitting tickets with no new information and so they blocked you from submitting tickets. We cannot do anything about that here on the boards, your only option then is to use a different email. If you choose to pursue it further with a different email, I strongly recommend you to only submit a new ticket if you have remembered more information.

henk de sokNov 23, 20171 votes

i mean i don't know everything but i know the first skin i purchased the first skin and champion i got gifted and my first gifts going out. to bad they don't ask about old games or stuff like that i have pictures of when i started playing the game and stuff like that but reporting tickets now seem useless since they blocked all comms

Best Vi EarthNov 24, 20171 votes

well if the adviser said you need to provide more information. then why not try to tell them the creditcard number or paypal on the account? i know its differnt game but thats how i recovered a very very old runescape account.