Friend's 6 yr. old account was perma-banned without warning
He is not a toxic player, has never received so much as a chat ban. His account was banned for "3rd party programs and spam", which most likely means his account was hacked.
$1000+ spent on RP, years of playing everyday. Riot has stated in multiple e-mails that there is "nothing they can do and the account is gone." His username prior to the ban was "Thunderkak" He is incredibly depressed about it and trying to level an alt account (which has no skins or champions on it) Is it true that there really is nothing Riot can do?