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Unwarranted Automatic Permanent Account Ban

AviraWolvezevie··2 votes·1,008 views

A friend of mine notified me today that he got his main account ( 5+ years old) permanently banned for "use of malicious 3rd party software". However, we both know that he has never used bots/scripts etc. What's more concerning is that RIOT won't disclose the information that got his account red-flagged by their auto-ban software, so he's not even sure what to look for on his computer that could have triggered the ban.

It seems like a lot of people got banned for language violations, but after his last temp ban for poor language, he hasn't been toxic since. Seems really sketchy and after getting perma banned from another game after my account was hacked, I'm very sensitive to potential scams in games I really enjoy playing.

RIOT please look into what may trigger your permanent bans because it's very unfair to those of us who have played faithfully and spent our hard earned money on skins, rune pages, etc over the years just to get permanently banned.

Best case scenario he gets unbanned and we can play more games together.

Worst case scenario we all migrate to Overwatch - but I love League so much I don't want that to even be an option!

Sincerely, a Bewitching Nidalee cosplayer & League player,

Nidalee AviraWolvezevie

12 Comments

Deep Terror Nami4 votes

He can submit a ticket and request they take another look at his case. They will say why they can't disclose information on what they did find (because it can compromise their investigations).

AviraWolvezevie1 votes

I'm just terrified to play in case there's some sort of a hack/scam going around - I really don't want to lose my League account :/

Deep Terror Nami3 votes

If you observe proper account security and aren't breaking the Terms of Use you'll be fine.

"Surprise bans" where the player has no idea what triggered it can frequently be caused by them sharing their account, not being the original owner, using compromised computers, or just generally not keeping their information safe (such as a weak password or using the same info everywhere).

On very rare occasions the system could possibly flag account incorrectly, but they catch the error and fix the bans as soon as they can.

Hethalean1 votes

This helps a lot and puts my mind at ease quite a bit.

Diggens1 votes

Except thats not true at all. I also got perm banned a week ago for the same thing. I've never used any third party programs, no skin hacks or Voice programs, and no one has ever used my account. Checked my games history and it doesn't seem my account was hacked at all. So I know for a fact that their system isn't full proof and you can get banned for doing nothing wrong. And support doesn't help at all. They just continually send you a copy pasted response and tell you the account cannot be unbanned. Riot just doesn't care if their system wrongfully bans a few players here and there as long as it works "most" of the time.

Hethalean1 votes

I agree. Whenever I see this, I get a twinge of panic for me. I don't use scripts or anything even remotely close to third party in LoL. While I get why they don't want to reveal their detection methods or how they detected you, it makes me scared that I as well may fall victim to a false positive from Riot.

However, I trust Riot in general. They seem to try to do right by their players.

I don't have much faith in their support, but I would recommend just making a few tickets until you get someone who doesn't just make a copy paste response.

kTnoJoXYPV1 votes

Good Luck, but I am in that boat and have been fighting it for 5 days nows. Basic response is It doesn't matter how why or when, but if the automated system caught anything at all. Your banned. Doesn't matter if it's a false positive or not, By their logic it's infallible and doesn't make mistakes.

Aphelios NEO1 votes

{quoted}

A friend of mine notified me today that he got his main account ( 5+ years old) permanently banned for "use of malicious 3rd party software". However, we both know that he has never used bots/scripts etc. What's more concerning is that RIOT won't disclose the information that got his account red-flagged by their auto-ban software, so he's not even sure what to look for on his computer that could have triggered the ban.

I have too just reacently been perma banned as well for this reason, yesterday around 2:30PM, I was accused of using scripts or 3rd party programs. I am in need of help as much as you are.

I know its weird to say this but I think the new client did this, I feel like there is some under lying backdoors that need to be addressed and we are paying the price because of there mistakes

AeroWaffle1 votes

A lot of people are using the new client, not just the people who were banned.

Kei1431 votes

FYI, if your buddy's account was logged in from a computer that had unauthorized 3rd party programs installed, he'll be dinged for the ban.

The script doesn't have to be active when he (or someone else) logs in.

kTnoJoXYPV1 votes

Question does your buddy use a razer mouse or keyboard?

mellow281 votes

I was just banned for the same reason. Never shared my account or been hacked. Submitted a ticket and hope the response will shed some light as to what could have triggered the flag. I am still using the old client and dont know if that has anything to do with it, or that I have used my mouse buttons for other games before. At this point I'm at a loss as to what could have caused this ban. After 7 years and tons of money sunk into my account I would truly regret being banned unfairly and given no concrete reasoning or evidence as to what it is I got banned for.

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