I've been waiting about a 4 days to get my hacked account unbanned. They said they were transfering it to another account group and it has been almost 3 days just for that! This is so stupid! I provided them all the info to prove it is mine and they still haven't unbanned it, (it was banned temp so nobody could login due to being hacked.) I've made 3 support tickets about this...
themachamp5 voteshttps://www.youtube.com/watch?v=jDEetjxN_lQ
ik the feels
lémon fish2 votesHAHA XD
SikhRS2 votesThis is glorious :')
SpankMyPhatAshe1 votesYou Forced me to login and up vote you! TAKE IT Take all the up votes!![slayer-pantheon-rainbows]
Sarutobi2 votesYour problem is being impatient. You have to remember these are people. They cant help you 24/7. they clock in 7am just like everyone else. If anything it was your fault for not categorizing your ticket to the right person/section. hence the need for a transfer. Also when you make support tickets and basically keep making it (like the 3 you did) it basically puts your ticket at the bottom of the bin. Have patients! Also note that it is Tuesday. If you say its almost 3 days you have to put it in Business days so they basically only had Monday to look at your account.
Just saying especially as something as serious as this they want to make sure You are really You! People have cheated the system and claimed other peoples account. They dont want to risk it so they have to take extra precautions!
disregardable5 votesNo, it wasn't his fault. That's just how Riot Support works. All tickets are initially screened by people that can't answer most questions individual to your account/situation, the "copy and paste support team". They give simple, copy and pasted responses. If they don't have a response that can help you or if you still need individual help after that response, then they'll forward you to the "individual problems support team".
The reason they do that is the massive amount of tickets they get. If everyone got sent straight to the individual support team, everyone would have a lot longer to wait. So people with common problems get answers a lot faster, and people with individual problems still get answers a little faster (even though it takes days and is generally frustrating).
lémon fish1 voteshaha I feel like that is the truth
Ada Wong2 votesI usually get about 1 response per 24 hours once my requests actually go to a so called behavior specialist which is annoying because I really want the issue addressed that happened 3 days ago with a dumb person trolling me...
disregardable1 votesThey have millions of tickets to go through. It's obviously going to take time.