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Riot, the company of badly moderated bans and horrible customer support?

Sblues··4 votes·908 views

Today my little brother, who is 10 years old, was BANNED for using 3RD PARTY PROGRAMS. He is 10 years old and wouldn't even know how to use cheats in game, and I play with him on a consistent basis and KNOW he doesn't use any 3rd party programs to alter the game. Because of this and all the time he spent trying to earn RP and IP to buy characters, he's completely destroyed from these goddamn clowns at riot.

It's absolutely ridiculous that Riot doesn't give any """""PROOF"""""" besides just giving us the usual copy paste shit so they don't have to do much work.

He put a lot of RP into his account for various skins and worked hard to save for that RP and for champions. He doesn't have much time to level up and buy them because hes in elementary school. The outlets for protesting a ban or whatever the hell they call it now doesn't exist. When you choose the option in support about suspended accounts, it doesn't even give you the goddamn option to talk about it. It directs you to some useless wiki page about their rules and stuff we don't really need to know about.

It almost seems like these slimy snakes at riot TRY to avoid putting any way of directly contacting customer service. To be honest, I don't blame them, because if that did exist i would be tearing the fuck out of an employee right now for these ridiculous actions.

For anyone else reading this besides one of the slimes at riot, I can GUARANTEE you 100% I know what the fuck I'm talking about and he never used any sort of 3rd party program. I KNOW I understand 3rd party programs better than these minimum-wage leeches and he never touched one. The closest his account has come to that sort of thing would be ME, playing on his account once or twice, just sitting in for half of a game or so. It's getting ridiculous how often I'm starting to hear about false accusations and meaningless bans. Sure it sounds like I came here to bitch a lot, but if anyone at riot reads this (doubt it rofl) how about you comment and do something useful for once instead of make little kids on league feel destroyed?

I dare you to delete this post. I'll just go post to Reddit and talk about your company more. I'm sure lots of people have things to say and more people read reddit anyway.

If you think I'm being too emotional or angry from this post, I can ASSURE you, Riot has earned this type of response.

44 Comments

FrankerX5 votes

after reading the first line i gotta ask right away: did your little brother ever visit "free rp/skins" pages? or give his password to any of his "friends"?

Sblues2 votes

He says he didn't, I believe him. If it was someone else on his account, whether that be from his own will or it getting hacked, riot still isn't available and won't provide anymore information in regards to logs on when the account was logged into, because of how corrupt and uncaring they are, which is another underlying point in my post.

Twiggles5 votes

Change "because of how corrupt and uncaring" to "because revealing the methods of third party detection would allow abusers of the system to bypass security measures" and you might have a valid comment here.

Sblues1 votes

Riot is both corrupt, and uncaring, are they not? No direct way of contacting customer support for a game where people spend hundreds of dollars on. I've known many people who have spent tons on the game, only to get a copy paste ban message by riot. It's pretty easy to understand what I'm saying.

Twiggles4 votes

Riot is both corrupt, and uncaring, are they not?

They are not. I understand that you are upset, but bashing Riot will get you nowhere fast.

No direct way of contacting customer support for a game where people spend hundreds of dollars on.

https://support.riotgames.com/hc/en-us There is a button to "Submit A Request" at the top of the page linked here. You can even reach that page by clicking "Support" at the top of this one.

I've known many people who have spent tons on the game, only to get a copy paste ban message by riot.

A copy/paste message does not equal uncaring/corrupt. It only means that it is a frequently asked question with a rarely, if at all, changing response. No point writing a fresh essay when one is already there to use.

Sblues2 votes
  1. Riot is indeed both corrupt and uncaring.
  2. I'm glad you were able to maneuver yourself to this point. That's proof you can at least do that. So now, tell me, which of these options is there for the specific purpose of protesting a ban? They're all specifically about other issues, and Riot would probably dismiss it for being "unrelated to the topic" or some shit.
  3. You've probably never seen the message, but if you're banned, you get the SAME MESSAGE, dude. That's what copy paste is. I'm not entirely sure you understand.
Twiggles5 votes

Riot is indeed both corrupt and uncaring.

I would never deny you your opinion, even if it is purely emotionally driven and incorrect.

I'm glad you were able to maneuver yourself to this point. That's proof you can at least do that. So now, tell me, which of these options is there for the specific purpose of protesting a ban? They're all specifically about other issues, and Riot would probably dismiss it for being "unrelated to the topic" or some shit.

"I Need Help Recovering My Account" I'd think that one would be fairly self-evident, but okay. There you go. Just put that you were not banned for a chargeback and describe your situation in the box from there. If it happens to be the wrong section, they will either forward it to, or direct you to the correct one.

You've probably never seen the message, but if you're banned, you get the SAME MESSAGE, dude. That's what copy paste is. I'm not entirely sure you understand.

I understand perfectly. You, however, seem to be failing to comprehend my statement. I'll repeat it for you and hope it sticks this time. A copy/paste message does not equal uncaring/corrupt. It only means that it is a frequently asked question with a rarely, if at all, changing response. No point writing a fresh essay when one is already there to use.

Photos of Ghosts1 votes

Corrupt by who to do what?

disregardable4 votes

If I had to guess why a ten year old would be banned for 3rd party apps, it'd be for downloading something malicious that he didn't understand. I'd suggest doing a virus scan of his pc, as well as checking for "friendly" 3rd party programs like mklol.

ModAttysu The Poro4 votes

Today my little brother, who is 10 years old, was BANNED for using 3RD PARTY PROGRAMS. He is 10 years old and wouldn't even know how to use cheats in game, and I play with him on a consistent basis and KNOW he doesn't use any 3rd party programs to alter the game. Because of this and all the time he spent trying to earn RP and IP to buy characters, he's completely destroyed from these goddamn clowns at riot.

Unfortunately, a lot of kids DO know how to cheat, while I don't condone it I admit it's not a hard concept to grasp if you browse the internet a bit. How do we not know you're simply covering for him?

It's absolutely ridiculous that Riot doesn't give any """""PROOF"""""" besides just giving us the usual copy paste shit so they don't have to do much work.

Ridiculous but makes sense. It's like putting up a bunch of secret security cameras to catch a robber, but posting a map of all hidden cameras right in the front door. It makes the methods ineffective.

He put a lot of RP into his account for various skins and worked hard to save for that RP and for champions. He doesn't have much time to level up and buy them because hes in elementary school.

You don't own the account, and the amount of money you pay is irrelevant. Riot doesn't care if you spent money for content you're basically borrowing, since once you hit "agree" on the ToS, you said you agree that the content you buy with any currency is basically renting the privilege to use.

The outlets for protesting a ban or whatever the hell they call it now doesn't exist. When you choose the option in support about suspended accounts, it doesn't even give you the goddamn option to talk about it. It directs you to some useless wiki page about their rules and stuff we don't really need to know about.

Because 99% of suspended accounts are suspended for a reason. There are a few exceptions on false bans which Riot fixes, but most of the time it's the same thing, "I spent money I should be able to do whatever I want!" not saying that's you, but generally people DO say these things.

For anyone else reading this besides one of the slimes at riot, I can GUARANTEE you 100% I know what the fuck I'm talking about and he never used any sort of 3rd party program. I KNOW I understand 3rd party programs better than these minimum-wage leeches and he never touched one.

You know more about a program that hacks things than the people who went to school for programming? Attacking Riot Games and their knowledge on what they do for a living isn't going to get you unbanned, at all. You need to be civilized with people.

The closest his account has come to that sort of thing would be ME, playing on his account once or twice, just sitting in for half of a game or so. It's getting ridiculous how often I'm starting to hear about false accusations and meaningless bans. Sure it sounds like I came here to bitch a lot, but if anyone at riot reads this (doubt it rofl) how about you comment and do something useful for once instead of make little kids on league feel destroyed?

You can't use/borrow other people's accounts willingly (AKA Account Sharing,) it's against the ToS...

If you think I'm being too emotional or angry from this post, I can ASSURE you, Riot has earned this type of response.

I've personally had around 4-6 tickets submitted to Riot, whether it was asking for 20 RP to get a skin, or tech issues, and they've almost always have in the end helped me with my issues. Yes, I've gotten those bot replies, but with how many players LoL has, you have to expect they wouldn't hire millions of Customer Service people 24/7. The only issue still not resolved (but being resolved) I have is an issue between a Tournament/Riot communication, where I haven't gotten my prize yet, but it's being fixed as of this moment, even if it's taking awhile I know they're working to fix the issue.

TL;DR, we don't know if you're lying, but the way you present your arguments is rude and not helping your case. If it is true and your brother/you didn't use 3rd party software, I hope the account gets fixed. If not, you're making people waste a lot of time trying to get a rightfully banned account unbanned, and it won't do much in the end for either party.

Deep Terror Nami5 votes

http://www.dltk-kids.com/pokemon/adoptions/132.gif

ModAttysu The Poro4 votes

Hehe, blooooob. :3 So cute.

FrankerX1 votes

its ditto not blooooob :x

MasterSomething1 votes

blooooob

ModAttysu The Poro1 votes

I know but I call Ditto blooob cause blooooob is cuter.

Dominick Destine2 votes

{quoted}

Today my little brother, who is 10 years old, was BANNED for using 3RD PARTY PROGRAMS.

The game is rated for teens or higher, by the way.

Sblues1 votes

K?

peaches7712 votes

[{quoted}](name=Dominick Destine,realm=NA,application-id=ZGEFLEUQ,discussion-id=AYaibQ6l,comment-id=0003,timestamp=2016-03-23T04:36:52.105+0000)

The game is rated for teens or higher, by the way.

Who the hell cares? That doesn't mean anything. That's just a letter ESRB threw on there.

Dominick Destine5 votes

{quoted}

Who the hell cares?

Riot.

FrankerX2 votes

also just saying: you playing on his account is against the rules account sharring can end in a permabann no matter if you are his friend or his brother

Sblues1 votes

LCS Pros to bronze players have had people other than themselves be on their accounts in game. I don't care about "account sharing".

FrankerX5 votes

no lcs pro ever sharred his account besides that one dude in korea WHO IS NOW PERMA BANNED FOR IT oh damn? :O lol seriously if you dont care for the rules, dont cry when riot doesnt wanna help you and bans you. calling them corrupt and shit for your mistakes isnt their fault man

Sblues1 votes

[deleted]

FrankerX3 votes

i just tried to help you man but the way you talk its hard to believe that your little brother even exists and its not about you lol.

Sblues1 votes

From your other posts I've read it doesn't seem like you post around the forums to help anyway, have a good day though.

FrankerX2 votes

guess your reading skills are as bad as your mouth then cause all my posts have a part of helping lol. well enjoy your "brothers" banned account good day to you aswell

peaches7711 votes

{quoted}

well enjoy your "brothers" banned account

Are you kidding me dude?

FrankerX2 votes

he told me to suck his dick and that i can piss off because i told him breaking the rules and then blaming riot isnt the right thing lol. ofc i gotta burn him in the end. sorry man im a nice guy and try to help where i can but if someone doesnt wanna understand AND insults me i can be an ass aswell lol

Sblues1 votes

[deleted]

FrankerX3 votes

dude i have over 4400 upvotes for a reason lol. and only in this year. calm down you maddie getting angry at me because you and your "brother" dont care about rules wont do you any good lol.

Sblues1 votes

You're that person who just types things in response to.. accomplish.. what? I've read your posts dude, your words mean nothing and you don't really do anything. Go try to get attention somewhere else bud.

FrankerX2 votes

read them again or stop wasting your time, the account is permabanned get over it.

Twiggles5 votes

If you don't care about account sharing, then you could very well be the reason his account is banned. Account sharing is clearly stated as being against Riot's policies that you agree to twice every single patch. Even the consequences are spelled out in the terms of use.

Your comment about others sharing accounts is irrelevant on 2 fronts. 1: Because we are not talking about their accounts. We are talking about your little brother's account. 2: You have no supporting evidence that they share accounts without punishment anyways, so even that non-point is moot.

People have been banned for account sharing before. It is not new, and not caring about a rule doesn't make an account immune to the consequences of breaking them.

Sblues1 votes

As i JUST POSTED, LCS PROS have played in eachothers games, on eachothers computers. WE ARE NOT DIFFERENT. Until bjergsen is banned for lustboy playing the first 5 minutes for him, then you can come and say this to me. Unfortunately, what you're saying now has no weight to me.

Twiggles4 votes

And as I JUST POSTED, (look, I can do all caps too! How very impressive, huh?)

1: Because we are not talking about their accounts. We are talking about your little brother's account.

On top of that, there is a difference between your situation, and subbing someone out in what is essentially a sporting event. That's not sharing accounts to get an unfair advantage over other players. You taking over your younger brother's account for however long is (or at least could be reasonably construed as such).

Sblues1 votes

Ok dude, he wasn't at a sporting event. He was in solo que. We ARE talking about their account because that's my base statement for saying I don't care about account sharing for 5 minutes, since Riot doesn't care if Pros play each others accounts on STREAM. IF Riot doesn't care, neither do I. Please keep up.

Twiggles3 votes

Fine then. Think of it this way.

The pro situation you are describing: Someone on a 5th grade football team gets subbed out for for another 5th grade football player.

Your situation: Someone on a 5th grade football team is subbed out for Peyton Manning.

One pro subbing for another does not create an unfair environment for the others. At least not in a way detectable by Riot's system.

I'm not saying you sharing the account is why it got banned. Only that it is a possibility that is not in any way helping your case.

FrankerX1 votes

i think sblues got banned after telling me 2 times to suck riots d1ck lol

Astôlfo1 votes

lmao this guy

HexaDecimel1 votes

Wait, he is only 10, and he doesn't have "time" to level up another account.......

Cpt Jack Bird1 votes

Freaking out doesn't tend to paint a good picture OR earn any favor with support staff in your ticket.

Go about it as calmly as you can, when you get the automatic response, reply to it to reopen the ticket, and then they'll hopefully get an actual staff member on the case.

Any system large enough will inevitably have false positives -- rare or otherwise -- so it's stupid to 100% assume cheats. If you're positive about his innocence, then the main thing is just hoping riot cares enough -- if nobody believes there can be any false positives, there's no PR downside to leaving random people banned.

They usually seem pretty okay about things like this, though, although I don't know when it comes to scripting bans.

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