Riot refuses to tell me why I am banned

i6tpzRu92m·May 19, 2016·5 votes·692 views

Hello everyone, I got permanently banned by Riot getting a message that I was banned due to using third party programs. So I already sent a ticked and asked the support to explain the situation and cutting the story short: The ONLY detail I got on my 4 years account is this: ''This account directly gained unfair advantages in-game against others''. I don't care about getting my account back anymore but at least I should know why did I get this ban. Riot support refuses to tell me even a time span on when I got that advantage or what program caused it. So if anyone knows why it would be great to help.

15 Comments

Dominick DestineMay 19, 20163 votes

[{quoted}](name=Extreme Gamer,realm=EUNE,application-id=ZGEFLEUQ,discussion-id=A1VsXjeu,comment-id=,timestamp=2016-05-19T15:20:45.887+0000)

I don't care about getting my account back anymore but at least I should know why did I get this ban.

+1 , 100% agree.

My perma-ban caught me completely off guard but I wouldn't even mind if they at least explained the way they used to.

i6tpzRu92mMay 19, 20162 votes

I don't even know what caused this and surely I didn't use any hacking or scripting programs. I just want some clarification like a date or the program caused it.

disregardableMay 19, 20165 votes

Any application that modifies the client files (and sometimes even modifying client files manually) can trigger the ban system. If you modified the client in a way that doesn't break the tos, you should submit a request to support explaining exactly what you did and that you did nothing else.

Also, if you gave anyone access to your account and THEY used those modifications, your account is still banned.

Nik NikersonMay 19, 20163 votes

They aren't going to tell you that. Like ever. They don't tell people what programs got them busted, as to not make it harder to catch people in the future.

i6tpzRu92mMay 19, 20162 votes

Well I do know what is on my computer and these are just normal programs but if one of them caused the ban I would like to know.

MaQUiNitAMay 19, 20162 votes

[{quoted}](name=Extreme Gamer,realm=EUNE,application-id=ZGEFLEUQ,discussion-id=A1VsXjeu,comment-id=0004,timestamp=2016-05-19T16:14:56.000+0000)

Well I do know what is on my computer and these are just normal programs but if one of them caused the ban I would like to know.

Same here, waiting some miracle at support! +1

SeekerofSilenceMay 19, 20162 votes

You got banned for third party program use. Likely one of these things happened:

Share of account.
Use of internet cafe/multiple pcs.
Use of malicious software.

They never tell the reason because knowing what program triggered it could make it more difficult for them to catch people in the future. Imagine, software developers knowing exactly what got then caught and as such being able to modify it to make it unrecognizable by Riot's sweepers.

If you got banned and was told again that it was justified, Riot made a second sweep over your account. Sorry to say, but it seems you're guilty.

If you want the reason so badly, think back and consider what you've done with your account.

AraMoOseMay 19, 20161 votes

So they didn't refuse to tell you why you were banned...

MiilokeneMay 19, 20162 votes

Its like a no and a yes, its like telling a prisoner that hes sentenced for death for a bad thing, without telling him what he did, just mentioning the group of the thing he did.

i6tpzRu92mMay 19, 20161 votes

@disregardable maybe I deleted some old patch files to save some space but the game worked normally and I usually repair the game as a precaution so I don't think that was the reason. @Nik Nikerson In that case some people will get banned without knowing that these programs get them banned like what happened to me.

SarutobiMay 19, 20161 votes

[{quoted}](name=Extreme Gamer,realm=EUNE,application-id=ZGEFLEUQ,discussion-id=A1VsXjeu,comment-id=0002,timestamp=2016-05-19T15:49:14.218+0000)

@disregardable maybe I deleted some old patch files to save some space but the game worked normally and I usually repair the game as a precaution so I don't think that was the reason. @Nik Nikerson In that case some people will get banned without knowing that these programs get them banned like what happened to me.

To be fair you should know what is on your computer, that's like common sense.

TractMay 19, 20161 votes

Did supper actually write back? Or are you quoting your reform card? I am sorry I can't quite tell, hard to help unless I know that at least.

i6tpzRu92mMay 19, 20161 votes

{quoted}

Did supper actually write back? Or are you quoting your reform card? I am sorry I can't quite tell, hard to help unless I know that at least.

I got banned about some weeks ago, the support already replied me about 3 times, refusing to give any details.

Maximum MordeMay 19, 20161 votes

You got banned for 3rd party.

i6tpzRu92mMay 19, 20161 votes

@Twizzerz I don't think you get the idea here, but first of all internet cafe doesn't get you a ban, I have tons of friends that use internet cafes for years and no one ever got a ban, sharing of account gets a boosting ban not a third party one. Second I think people use only one program for cheating, so if they get the ban they already know that this program triggered it, and judging by your words MKjogo would have been updated and unrecognized by now.