Permanently suspended? got no mails or warnings!

Sealsteel··3 votes·804 views

Anybody else experianced this? I been loyal and respecting the rules of Riots for over 5 years.

18 Comments

Dennisan2 votes

Post chat logs. If you truly believe that you had been wrongfully banned post them.

AeroWaffle1 votes

When you try to log in, does it give you a ban year? The ban year is often used as a code for why the ban was issued in cases such as purchase problem or compromised account.

Sealsteel1 votes

Hello AeroWaffle!

I cant find anything about a banyear im afried. there is only a chat box saying "Player Banned This account has been permanantly suspended. please check the email adress assoiceted with your league of legends account for additional details."

Sealsteel1 votes

Hello Dennisan!

what do you mean by chat logs? like a picture of ingame? or is there something im missing?

Dennisan1 votes

What happens when you log into the client? Press the ok button on the little message and should pop up with something.

Sealsteel1 votes

Sadly i dont have a ok button. Only a cancel button.

Also when i press the cancel it automaticly closes the game.

Is there a way for me to uppload a image on this forum?

Dennisan1 votes

I'm not too sure. This might be a riot suppot issue.

Reket DeAlk2 votes

Is it a suspension or an actual ban?

If it's a suspension it could be because of account security or a charge back. You can send in a ticket to Riot Support and they can help you with it.

Sealsteel1 votes

Hello Reket DeAlk!

I dont know to be honest it says permanently suspended so i take it as a ban.

I send a ticket already. hope for a fast response.

I created this thread for some insight of maybe other people had the same issue.

OnlyYouCanHearMe2 votes

{quoted}

I dont know to be honest it says permanently suspended so i take it as a ban.

I send a ticket already. hope for a fast response.

Be sure to check the spam and junk folders of your email account, as sometimes the emails are sent there by mistake.

Riot Support does suspend accounts if there is a question regarding whether an account has been compromised, or if there are chargeback issues or things of that nature.

Try to be patient with Support while waiting for their reply to your ticket. If you submit a duplicate ticket, it can lead to your request being dropped back to the end of the line. It may take them a day or so, but they will respond to your question letting you know what has caused this suspension. Best of luck, and hope it can be resolved quickly for you.

Chibi Deviljho1 votes

{quoted}

Hello Reket DeAlk!

I dont know to be honest it says permanently suspended so i take it as a ban.

I send a ticket already. hope for a fast response.

I created this thread for some insight of maybe other people had the same issue.

Responces from the support team usually come around 6-8pm the next day. That's ATM, I just had my issue resolved with them. Sorry to say, you won't be getting your account back. They're extremely adament about it.

OnlyYouCanHearMe2 votes

[{quoted}](name=Chibi Deviljho,realm=NA,application-id=ZGEFLEUQ,discussion-id=9yBHYKBB,comment-id=000100000001,timestamp=2016-12-21T01:15:36.081+0000)

Responces from the support team usually come around 6-8pm the next day. That's ATM, I just had my issue resolved with them. Sorry to say, you won't be getting your account back. They're extremely adament about it.

It depends on why the account was suspended. If it was a ban for toxicity, then no, they will not overturn the suspension. But as there has been no email, it may be due to any number of other reasons and not limited to player wrong-doing.

Reket DeAlk1 votes

Best you can do really is be patient. Like I said, if it was just a suspension and not an actual ban they can clear it up for you.

Just don't bump the ticket or create new ones, it'll send you to the back of the que and make it take longer for them to get to the matter. Response times vary depending on how many tickets they have at any time. It usually takes them a day at the quickest to get a non-copy pasted answer. The copy paste is like their way of saying "Hey we saw your ticket we're not ignoring you."

Did you recently buy any RP? Are there any matches in your match history that you don't remember playing?

IA9hRfpP5q2 votes

Read the TOS. They don't owe you a thing.

XD

Slythion1 votes

real helpful

Kinetika1 votes

I bet a lawyer would disagree, particularly if you've spent a reasonable sum of money on the account.

IA9hRfpP5q2 votes

{quoted}

I bet a lawyer would disagree, particularly if you've spent a reasonable sum of money on the account.

No. The TOS basically say that "You only own the account as long as you don't break the summoner's code." So its giving money at your own risk, like going to a casino. Do you go "I didn't win, give money back plox" , when the casino states there is only a "chance of winning"

If its written somewhere you cannot argue back, the problem is that people don't read the TOS (Terms of Service) and make these threads... As for me? I got "chat restricted" in 2012 before the season ended... I was silver,.. didn't get the banner even though It was my first ban ever, nope, you get no season rewards. I've spent 0 dollars on this game since December 2012.

Why? I didn't get an email or chat logs and customer support sucks. (at least back then) So I said "I'm not gonna sponsor this." Instead I gave my money to SMITE XD

duckarp2 votes

Check two things:

1.) your spam/junk folder 2.) make sure your LoL account is still tied to your email account

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