Chatting With Support

amberdogs··2 votes·2,525 views

Would you like to spend some time and leave an opinion at your end (after voting of course) ?

Also specifically point at me how wrong i am / behave about the matters i placed.(if some players wanna spend some time i will upload it )Zilean

downvote me or upvote me will not change the way i already feel. I grow up in real life not in the internet and i think i give to much attention to this. people go to prison without doing anything. why do i keep up with trying to make a point?---

i think it is no need.i think i ll just move on and i hope at some point you may understand how it feels! :* [(https://www.youtube.com/watch?v=rLMHGjoxJdQ)]

21 Comments

Zombie Gerbil5 votes

Um... Why ask the board? If you want to know where you went wrong then that depends on you. If you want to share something then share it. If not, then don't?

We won't care either way.

Kei1433 votes

Why would we care?

rujitra3 votes

As the other poster said, you’re more than welcome to upload your discussion if you think it was incorrect or you disagree with it.

That being said, in my time reading the boards, I have yet to see a case where someone was unsatisfied with support where there was actually an issue with the support they were provided.

Apricot Jams1 votes

{quoted}

As the other poster said, you’re more than welcome to upload your discussion if you think it was incorrect or you disagree with it.

That being said, in my time reading the boards, I have yet to see a case where someone was unsatisfied with support where there was actually an issue with the support they were provided.

That's because you agree with Riot's commodious definition of toxicity. You also don't play ranked games, which is where most of the toxicity is.

Bansheenoir3 votes

SUE RIOT PLZ! [slayer-pantheon-popcorn]

amberdogs1 votes

ok you can continue in your way :D i got trolled cya! hahaha :*

amberdogs1 votes

oks here it comes . its ok guys i only ask cause some people are much more sensitive or not than me and i do not want this to get treated like... let him be.Zilean

Anciént Shurima1 votes

one of my friends send me this link, and after reading it, i don't think you can sue for being banned xD

amberdogs1 votes

This thread got trolled but i have to say we had a nice closure with a specific employee .

My point was not sue Riot you bloody troll :D . It was about our human rights in games.Racism is not acceptable in any case. You may check closely (i know it is hard to read it through) but i was pushing some facts to come to surface and get them investigated globally.

It is okay

Nothing is perfect . We have to accept some thing as they are.

Friendly, Christos L.

amberdogs1 votes

chat live about an incident CRISTSHOE November 1st 2018, 5:53:42 pm my attitude 2 years now that have passed.

CRISTSHOE November 2nd 2018, 7:02:26 pm Good Evening Team! Is there anyone to chat live with? cause i am working these days and i do not know when i can be availlable at your end :)

**PURIST November 4th 2018, 1:20:16 pm Greetings.

I apologize for the late reply!

Sadly nobody is handling chat at this point in time. You can either try during the weekdays or let me know here what your issue is.

Kind regards.

Purist Player Support Specialist**

CRISTSHOE November 4th 2018, 10:36:27 pm Hey Purist,

I wanna discuss some serious incidents in league of legends and the abuse of the system that riot provides inside the game.I would love to read all of these please if possible cause i would love to solve this with you :*

These years i am one of the supportive players, taking honors , providing feedback to most of the players, trying to help newbies with tactics and builds, honoring the code you provide in the page by 90 % cause some times chatting is inevitable to bring the best results in the surface.

So,in short, these 2 years after i stopped playing Ranked i did not have any issues at all with chat behavior or so. I started playing only Aram cause players there are having fun and they also use chat to troll and say funny things while we were playing. --- For instance: enemy team is losing / winning ---> we were using chat(without knowing each other) and we were making fun of us with inappropriate words for fun --> which was leading to end with a "ahahahahha" in the end.

Before 1 month or so i started again to play some ranked, hoping that i will not use chat again and lead somehow the bad games.What i learnt is that:

  1. I tried to /mute all cause at the 60 to 70% percent negative chat was taking place(blaming the lanes were feeding, writing down about cancer ,aids, your family dies etc ,, you already know about all these)

Apparently it did not work cause i know that when i m about to play ranked i wanna test my skills and try to win the game.

2.premades wanted to report me before game in 3 vs 3 cause they were playing pick like soraka in lane which tends to do nothing after mid game... i got trolled . told them that they can do whatever they want. i was recording these games to have them watched later to see if i was mad. by my view i was losing time . games. and and the passion to play ranked again that painted me a sad face :(

3.This year was so bad for me in league of legends...And for this i partially blame you.Not only you. This is a place to relax ourselves. I am 30 and i do not know why i am still playing league.here are the reasons why:

a. Racism and negativity to my Country--- Greece ---- Hellas! -- I keep adding ppl i liked to play with .also they kept adding me, and when they were asking me where i m from they were simply deleting me with the quote "we gonna buy your country in some years" "you should wash my car" "you suck and your country needs to die" -- Writing down to die from cancer... they think its viral to use this phrase . i dont! i have lost beloved ones from this. --Greek players stopped using their language cause they felt ashamed...before 2 years if we met each other we were saluting each other in greek /all chat or no. It feels so bad when politics is going so deep in gaming... --I tried to fix it by chatting that this is game and stop getting manipulating by your countries. No fix My conclusion to this : I lost respect to that cause i try to be a fighter in real life and no hide behind a keyboard and wear a politics mask .

b.Supporting and honoring the good ones.

Apparently i was one of them doing that and i wanted to honor and invite enemy players to play with. you stopped giving me the opportunity to act so..(Remember i am here from Season ! )

Yeah i admit i could be some times negative in chat but never without any humor with most of the cases created a funny atmosphere overall. In ranked no...and in one game i have a forgotten darius playing top who said that will report me cause i was helping mid bot jungle as support with fiddle and a chat restriction for 10 games came !!! yay!We lost the game which is fine but we were playing worse than bots...

It is so bad that you play with passion after these years , you are fixing your attitude , you behave and you get rewarded for this and after 2-3 games you get chat restriction cause of some pre made team or so.

It was the first time i climbed to plat 2 and now i lost honor starts which i already have them months now, i was keep taking keys from honors etc

Now, no rewards which leads me to this after some thoughts since there is no chat to handle with

  1. i am thinking to delete the account(you tell me or suggest me) 2.i am thinking to chat this through with you and find a better way to play modes i like but improve the stability of the my gaming(you tell me or suggest me)
  2. i am not mad at all. you can not fix how people react but before i get chat restriction you could easily send me my chat logs and see what happened to explain myself if it is real or so.. cause getting spammed. getting a punch of racism while i am contributing to your game for some many years , i think it is not fair at this Time. --Previous .old tickets had a point and i did not say anything cause i deserved that.

But it is so funny that i got chat restricted after 2 years at the same date 1.11.16 ---- 1.11.18

I stopped playing after that (i only played to have the chat restriction removed) but now my honors stats are locked and it is done. no rewards for all this kind effort from me that it happened by itself. i did not push it. it was me just me.. i have around 100 or so friends in from all over europe i think and they were expecting me to play with all modes. I think that means something.

If you may consider all of these i would love to talk this through and i would love to have back my honor 5 level and get the rewards from the season cause i was about to play solo/duo as well and 3 v 3 but at this moment i dont feel like entering the game at all.

You may think that these do not matter but playing league was 1 way to relax myself from anxiety and pressure of each day/ month / situations personal or not.I am all yours if you really wanna solve this through.

And something last--- i saw while i was waiting these days which i do not mind( we are all busy at some points ) that the case was solved---- nope it is not.

Since we can meet to a nice closure i ll be waiting for you to talk this through.

Friendly with honesty,

Christos Livanis

**THEEVILKIWI November 6th 2018, 10:39:47 pm Hello there,

Purist's not around at the moment so I'll be taking over your case.

I must say, I'm impressed to see such an enthusiastic player who's been in this game ever since season 1.

I completely understand having the need to play a casual game mode after going through a negative experience in the game. After all, we're all human and a break from time to time is for the best.

Regarding your actual concerns, well, allow me to start with the Chat restrictions.

First of all, every single game of the ones you received in your reform card as a punished game is a legitimately placed game.

Allow me to explain why. So, the chat feature in League of Legends, is a tool for communicating with your team in order to achieve victory and cement teamwork. That indeed, does require the occasional meme and joke true, however that is not why you got restricted.

You got chat restricted because the behavior displayed in those games was not something that we'd ever want in our community. I fully understand that sometimes your teammates/enemies can be obnoxious or straight up toxic, however that doesn't give any player the right to retaliate in the same manner, especially when we implemented tools for our players to deal with that toxicity.

Here are some bits of your chatlog that I'm talking about.

20:38] [All] Gangplank: veigar your mom... im sure she is faster than you [20:42] [All] Gangplank: :D [21:48] [All] Gangplank: cause you suck [22:11] [All] Gangplank: run now bitch [22:29] [All] Gangplank: run [6:47] [All] Twitch: Fetch your mom to play with this comp as well ok? [7:08] [All] Twitch: your mom is ye I also noticed that you said you used some inappropriate comments as banter in ARAM, well, consider the fact that there are other players that are in the game and they may not be on board with your type of humor. If any of those players report you for your inappropriate comments, you will get punished as we aim to have a sportsmanlike and clean environment for everybody. The games' PG 13 after all.

Back on the topic of the toxicity displayed by the other players, I did mention that you have all the tools in the game to deal with that. With that in mind, I do encourage you to mute toxic players and report them at the end of the game. As a player myself, I fully understand the frustration of having a teammate who's not exactly adept at the game or role he's playing and I fully understand the need to vent out some frustration. In-game chat is not the place to do it though. I suggest that after a frustrating game you take a break and clear your mental state.

And I know what you may be thinking at this point in the ticket, reporting them never does anything, well... I'm sorry you think we're doing nothing - but the truth is, you wouldn't know that and that's normal because we maintain discretion in our actions, particularly regarding disciplinary measures applied on other players accounts and that's mostly due to privacy concerns.

So, whenever you're in a game struggling against Intentional feeders, toxic players, scripters, botters, bought accounts - rest assured that we are all around you like an invisible hand, tagging player accounts and taking measures. Our bans may not always happen right away because it takes time to investigate - and that's also something we depend on you for, since we need your reports in order to get the tracking data to do proper individual investigations**

amberdogs1 votes

...If I could tell you the number of people banned just daily around you which you never notice - if I could tell you of our interventions and proactive measures we're taking, it would comfort you -- but I cannot (due to our privacy concerns). However, be reassured knowing this... We are Vigilant, and the Ban Hammer of Justice never rests!

I know that these are just reassurances and words, but keep in mind the sheer number of players we have, it is the kind of work that takes a lot of time and won't be fixed quickly, but rather slowly and steadily. If you've ever been suspended by our Instant Feedback System or based on our investigations, you would have the proof that our system works and takes no sides, does not know discrimination nor mercy - we do not tolerate toxicity, cheating or negative behavior - all breaches of our Terms of Use Agreement are met with punishment.

With that in mind, I do bring some bad news. Your honor level drop is a direct consequence of your restriction and it will not be manually reverted by us under any circumstances. You are the only one who can level up your honor by playing the game and displaying a constantly reformed behavior in the game.

I wish you the best of luck out there knowing this - you cannot let your emotions lead you, you are responsible for your behavior regardless of what others say or do and the fun of the game is an experience you can have without giving in to anger and frustration. As a wise man once said... “Fear is the path to the dark side. Fear leads to anger. Anger leads to hate. Hate leads to suffering (and account suspension)”

May fortune favor your ping and may you find Glory in Victory and Wisdom in Defeat.

Best regards,

TheEvilKiwi Riot Games Player Support Specialist

"Flames of the phoenix!"

CRISTSHOE November 7th 2018, 1:54:49 am Hello EvilKiwi,

At your end you have every right to take actions since my behavior did not meet the proper needs.

At my end as i can see from the chat above(i know it is a sample or so) i know what time i am logging in to play. It is usually after mdinight where i find people closer to me and they have fun in chat.

To be honest , from the sample extracted above , i am sure that we were laughing through the game as well as my teamates. You know before some years i got reports cause i was only playing good without using chat. But this is your policy when you provide the easy click to report.

What i understand from the above:

  1. Stop using chat when they are premade or the provoke you to do so.I m not this kind of person (to provoke someone in real life so why should i do it over internet )?,,,

2.As far as you are chat restricted get used to it and shut up. We will not do anything about it- although i ve mentioned which are my purposes using chat mainly.

  1. I should not play ranked cause when i started playing Ranked again this happened. My suggestion could be this to the specific issue: Since we all making fun of moms etc and WE LAUGH ( I keep telling this cause it is true.) I think that A Mother is powerful machinery which could be used during games! She could really pentakill only by stepping into a room and say "what the F are you doing there 4.00 in the morning"? --- Anyways message accepted. i can not do anything about this. This was my type of having fun and playing same time---thats why ARAM games and late night --- to find same ppl with same behavior.

  2. I liked the way you treated the case although i can not agree with all of these you are mentioning above cause they are so ideal and to be honest as you have mentioned we are human. I personally accept negative attitude most of the cases and i always laugh about moms etc. I really dont like at all cancer, aids etc... Cause this is A Real Negative Behavior which travels to real life as well.Dont forget it I am 30 years old.

So to our conclusion,honors lost , no rewards , no fun days anymore in league of legends ! I will get used to it with a practical way as i started from the day i saw the chat restriction,

I ll stop logging in as i did. It is like in real life. If you dont like something anymore and you cant change it , you simply leave. In this case i dont think i have much of options! :D

So if we dont meet each other again i hope you the best, taking time to answer my thoughts (not near to all of them -- you did not mention the Racism to Greek Players At all -- Skipped )

If you want your system to work perfectly, make players play better in Ranked and before you go chat restrict an account that is happy to take part in Ranked and the take the rewards just to remember the day he played warn him before in order to make him think if this is harrasment or no to others.

My enthusiam has also been dropped to Honor Level 1 and it may stay locked as my honors will do.

From cristshoe season 1 - 8 ,

Farewall

CRISTSHOE November 7th 2018, 2:15:29 am Oh sorry again I really wanted to share that with you !

Once upon a nice time,

I was logging into twitch.tv twice a week i think, to watch some plays in league and go to sleep. Once i saw Greek Channels had been created.My thoughts?...- Lets check some channels to see the Behavior Of Pro Players.

As a matter of fact i did and i came back for 1 month before an incident happened explained in a short story.

I found a channel that had restriction to age! Only 18+ if you wanted to see but it was so lame since twitch knows my age and can not handle negativity and abusing as well which is good and i agree with that.

So, i came face to face with a greek broadcaster , not the chief one but another guy, which had 2.5 to 3k viewers which was as i can remember good statistics at that point. Out of the blue i heard something in my headphones while i was alt tabbing and i stopped doing what i was doing and i came back to channel

He said : "Cancer in the pussy gave you birth " in Greek words "Καρκινο στο μουνι που σε πεταγε"

cause he died alone. And dont get me wrong i thought i heard this but i was sure at the moment he started typing it and sending it to all chat! He was diamond 1? i really dont care!

After this i stopped what i was doing and i started chatting in twitch.in his channel ,waiting from him to say sorry for this bad words, clearing out to him that he is an example to players watching him and it is not nice using these dictionary. At the start he told me:

Wtf do you want this is my channel i say / do whatever i want to. i said yes but you give the wrong example and i reminded him that despite the fact that this is internet cancer is bad fucking thing. he told me that if i write it down it doesnt mean that he means it and afterwards her mom could have already cancer.. i said lol to myself but i kept going till he says sorry

After 10 minutes 20 or so messages came to my channel from his supporters writting me down to their messages. Die from cancer you and your family etc ... i was like yeah ...i m starting giving out my point of view.

So , i told the broadcaster to stop his minions of sending me messages and say sorry. After 1 and half hour the broadcaster was going to say the same thing again and he stopped. He laughed and he said "Ok man you are right but it is a game"

My response was "I dont care it is a game it is about attitude cause mistakes will happen every day.The point is how we react to them and when you are an example to a majority of greek community you shouldnt act like you dont care" and i wished him goodnight and i left...

I didnt watch twitch .tv again after this in league of legends..

So all come to a closure at some point I guess.Some times good some times bad. Life is not fair! Why internet and gaming should be?

Christos Livanis 07.11.18

amberdogs1 votes

RENDEAVORS November 7th 2018, 6:06:13 pm Hey there,

Rendeavors here, taking over the hunt for my colleague.

I definitely understand where you're trying to get at with your story there.

The fact of the matter is that League is different from real life, and as soon as you've installed and started playing the game you've accepted our Terms of Use.

You might not be as sensitive to as others are, though you should keep everyone's best interest at heart (meaning that you should think about how others would feel, consider how they might get affected by what you say).

I also agree that there are cases way more severe than yours is, however we're only discussing your case here.

I know it might seem idealistic to you for us to strive to have a good and balanced community, however that won't stop us from trying anyways.

Do let me know if you have any other questions, and have a wonderful day going forward!

Rendeavors Player Support Specialist "I'll do it for a Warwick snack!"

CRISTSHOE November 8th 2018, 1:40:00 am Hey Rendeavors,

I just wanna share my thoughts ans share some seious.movements around league and players.You are all kind trying to go wth the flow...

However since my petition to revert the penalty can not be changed by you, and the fact that you don't pay attention to a crusial situation (about greek community) leads me to stop playing your game.Sad but true.

cristshoe west account season 1 - 8

ADAINA November 10th 2018, 7:23:03 pm Hey there, friend

I'm sorry to hear that you do not enjoy the game anymore and you're considering leaving the Rift. We're constantly trying to improve our game in order to match our players needs based on their feedback.

Maybe a break from it will do good and next time when you return to the Fields of Justice you'll feel more connected to it. Right now, there’s not a lot I can do for you as I can’t change the way the game works.

Keep in mind that while you are away from the game, your Summoner name may become inactive, so if you return, another player may have taken it.

If you choose to play again, and have other concerns related to League, don’t hesitate to let me know.

Good luck in your future adventures!

Kind regards,

Adaina Player Support Specialist Riot Games

"How do you like the curves? I was talking about the bow."

amberdogs1 votes

CRISTSHOE November 11th 2018, 4:40:35 am "Maybe a break from it will do good and next time when you return to the Fields of Justice you'll feel more connected to it" - no thats what i m telling you. cause you treat me like i have a problem. shame on you really

"Right now, there’s not a lot I can do for you" - you didnt do anything

"Keep in mind that while you are away from the game, your Summoner name may become inactive"

  • i really dont care if you take my name since i wont play

"If you choose to play again" - if i choose to play again i will not knock your door again,

--- You only do something when we pay you guys! plus with all these responses from you either you are trolling me or you dont wanna help me! i choose both since many people from the staff participated to answer to cristshoe!

i really get sick of automated answers Adaina when you dont spend some time to read above...you lost me. not the game . the support of this game is making me leave!

cya and please do not answer again with an automated way! from what i know a service always try to keep his customer. you think its just a game when i come in here! i have lots of concerns that you let racists playing this game and as a support you should make a reddit article about this! i will make it for you with a lawyer next month!- since we cant meet each other to nice closure!

RENDEAVORS November 11th 2018, 12:49:47 pm Hello cristshoe,

Unfortunately, once you have notified me that you intend to pursue legal action or seek legal counsel against Riot Games, I am unauthorized to continue discussions with you. Your rights and obligations with respect to any legal action you engage in with Riot Games can be found in the Terms of Use, located on the website.

Rendeavors Player Support Specialist "I'll do it for a Warwick snack!"

Kei1433 votes

So the tldr .. got chat banned and threatening to sue?

This isn't anything new.

amberdogs1 votes

check my last reply if you may

Zombie Gerbil3 votes

So from what I am reading, you were penalized, disagreed with it, and intend to sue them for it.

Well, this isn't anything we haven't seen before. Unfortunately for you, the very glimpse of the thought of you taking legal actions against them, you lost. Because you agreed to their terms, you abide by their rules, nothing on that account you were using or bought ever belonged to you, and Riot has no liability to you in no way shape or form. By their policy, you agreed to.

You agreed to that before you even downloaded the game.

Voldymort1 votes

I suggest you bold out the parts belonging to the support because your wall of text is troublesome to make out as it is...

amberdogs1 votes

YO GUYS have a pause and check again! english is not my native language. check please :D

"you think its just a game when i come in here! i have lots of concerns that you let racists playing this game and as a support you should make a reddit article about this! i will make it for you with a lawyer next month"

i point i will do it for them not sue them ffs :D what is your problem?

Silent Gravity1 votes

{quoted}

Unfortunately, once you have notified me that you intend to pursue legal action

summoner 13 or seek legal counselsummoner 13

against Riot Games, I am unauthorized to continue discussions with you. Your rights and obligations with respect to any legal action you engage in with Riot Games can be found in the Terms of Use, located on the website.

Rendeavors Player Support Specialist

amberdogs1 votes

It is ok Silent Gravity . i know how people are overthinking . The point is you are missing the whole picture here all of you. To make an impact and state some facts that concern human rights you need a lawyer . If you read again(btw bold whatever you love to -- i really dont mind ) i say if you dont do it i do it for you. which means i dont take any legal actions again RIOT ! it is about

RACISM IN GAMING!

Get over RIOT and Zoom Out for once ! it will help you see things clearly === and btw they asked sorry for me after this . i dont know why dont you see it :)

mlm olo mlm1 votes

Only love conquers hatred.

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