Support refuse to check toxic player

Optimus Infectus·Dec 29, 2016·3 votes·696 views

EUW

I created 3 tickets for 3 different players with very toxic behaviour
Support close all tickets and says - "WE DO NOT SOLVE REPORTS via SUPPORT TICKETS" (https://support.riotgames.com/hc/en-us/requests/24676394) She said: "je mi líto, ale reporty přes support již neřešíme, prosíme, abys tedy používal nahlašovací tlačítko po zápase v lobby."

My question is how can i send to riot screenshots with extreme toxic players AND what support members do IF THEY REFUSE to check very important issue with toxic player?

In my opinion iam your custommer, i reported players who destroys game, YOU are the support and YOU shoud do something, not only "I DO NOTHING WITH TOXIC PLAYER"

17 Comments

Kei143Dec 29, 20164 votes

NA CS would forward the report to the behavioral team.

But why would you need to screen shot and report toxicity if you can do it mostly through the post game screen? Riot already has access too all the logs / gameplay, no need to send in additional evidence.

Sending in a support ticket for reports just clogs the system.

Ad Vitam AeternaDec 29, 20164 votes

https://support.riotgames.com/hc/en-us/articles/201752884-Reporting-a-Player

"Consistent post-game reports against a player will result in disciplinary action. Reporting a player through the in-game system is the only way to ensure that such a case will face potential punishment; reports sent to Player Support will not count against a player."

They don't handle reports, they only work through the in game client, period. They have made that very clear on their official site.

xReadyPlayerOnexDec 29, 20161 votes

[{quoted}](name=Ad Vitam Aeterna,realm=NA,application-id=ZGEFLEUQ,discussion-id=9o6KqvUe,comment-id=0003,timestamp=2016-12-29T16:40:13.816+0000)

https://support.riotgames.com/hc/en-us/articles/201752884-Reporting-a-Player

"Consistent post-game reports against a player will result in disciplinary action. Reporting a player through the in-game system is the only way to ensure that such a case will face potential punishment; reports sent to Player Support will not count against a player."

They don't handle reports, they only work through the in game client, period. They have made that very clear on their official site.

Which is probably the single worst piece of policy I've heard about as far as behavioral system goes... what a load of horse shit. We get 1 chance to report and if the client bugs, computer crashes, we click play again out of frustration, or anything else that could go wrong in that system that our report 100% without any repercussion becomes absolutely meaningless?

Worst policy decision since they changed from tribunal to automated.

Ad Vitam AeternaDec 29, 20161 votes

So you think they should take in millions upon millions of reports through Player Support, turning what is already a 3-7 day average for them to get back to you the first time into months to get back to you for a legit issue? They know that's exactly what would happen, they'd get overloaded, smart they don't take reports.

xReadyPlayerOnexDec 29, 20161 votes

[{quoted}](name=Ad Vitam Aeterna,realm=NA,application-id=ZGEFLEUQ,discussion-id=9o6KqvUe,comment-id=000300000000,timestamp=2016-12-29T20:59:34.237+0000)

So you think they should take in millions upon millions of reports through Player Support, turning what is already a 3-7 day average for them to get back to you the first time into months to get back to you for a legit issue? They know that's exactly what would happen, they'd get overloaded, smart they don't take reports.

Yes, I think they should make it a priority. I don't think queue time or response time is important at all. RIOT has prioritized time and quantity over quality. It's unacceptable and you're a complete fool for going along with it. I'd rather wait 20 days and get an appropriate response than get a generic turd in 3. I'd rather wait 20 minutes in queue for a team that actually gave a fuck than wait 2 and get autofilled and secondary roles that players hate with passions that border on insanity. And the list goes on and on and on... It's a failed concept.

YES... QUALITY >>>> QUANTITY. ALWAYS. DOUBLY SO IN CUSTOMER SERVICE...

Ad Vitam AeternaDec 29, 20161 votes

Lol, you're just trolling at this point. No one thinks we should have to wait a month to get our first reply back on legit issues like payment problems, not being able to play the game, ect... just so morons can report people outside the client when they can already do it through the client.

xReadyPlayerOnexDec 29, 20161 votes

[{quoted}](name=Ad Vitam Aeterna,realm=NA,application-id=ZGEFLEUQ,discussion-id=9o6KqvUe,comment-id=00030000000000000000,timestamp=2016-12-29T22:10:06.737+0000)

Lol, you're just trolling at this point. No one thinks we should have to wait a month to get our first reply back on legit issues like payment problems, not being able to play the game, ect... just so morons can report people outside the client when they can already do it through the client.

I'm not trolling at all. I don't care how long it takes for any issue if the issue is responded to correctly, adequately and completely.

You're playing devil's advocate and pretending that other issues are more legitimate and require quicker responses. It's false logic. It doesn't matter if you can't play for a period of time while they correctly, adequately and completely fix your issue. The ENTIRE problem is that they don't do this on any level except for technical issues. All for the reasoning that they "need a better response time". Get it through your head that they're trying to win some magazines award for customer service or be able to look good in a board room by saying they reduced average queue time. It has nothing to do with your issue being resolved quicker.

MartensiticDec 29, 20162 votes

In my opinion iam your custommer

And in their opinion, which is the one that matters, there is a "REPORT" function built into the game client, which you either use, or you can keep your reports for yourself.

Your choice sunshine.

Optimus InfectusDec 29, 20161 votes

I would like to ask toxic players - do not comment what u are not able to comment In their opinion we are customers who buy skins, other things in shop. That it is.

Report button - sometimes player forget use it , but he still have screenshots - sometimes client crash and player is not able to use report Doesnt matter. If player report another toxic player - doesnt matter if he do this via report buttone or via support ticket - They have clear evidence of very toxic behaviour and in game rules is this not allowed.

Anyway discuss about toxic players with toxic player is not worth.

MartensiticDec 29, 20161 votes

In their opinion we are customers who buy skins, other things in shop. That it is.

And they offer a service we can use. If you cannot use it, or decide not to use it, that's your problem.

sometimes player forget use it , but he still have screenshots

Tough luck. Remember to use it.

sometimes client crash and player is not able to use report

Tough luck. No service is perfect.

Anyway discuss about toxic players with toxic player is not worth.

Are you calling me toxic? That's cute.

Bye.

xReadyPlayerOnexDec 29, 20161 votes

{quoted}

And they offer a service we can use. If you cannot use it, or decide not to use it, that's your problem.

Tough luck. Remember to use it.

Tough luck. No service is perfect.

Are you calling me toxic? That's cute.

Bye.

No, I'd say you're a troll. Which you are... and a rude one at that...

Customer Service... in the gaming industry especially is declining. It's become a plague upon existence for customers in banking, utilities, telecoms, etc.. This change in policy has resulted in these industries specifically using scare tactics and fraudulent practices because customers have zero recourse.

Your choice to decide the report button is enough is your own. But it has consequences which you obviously don't consider.

MartensiticDec 29, 20161 votes

No, I'd say you're a troll. Which you are... and a rude one at that...

You have no argument, so you decided to insult people. Okay.

Mods notified. Have a nice day.

xReadyPlayerOnexDec 29, 20162 votes

{quoted}

You have no argument, so you decided to insult people. Okay.

Mods notified. Have a nice day.

LOL

GO CRY TO MOMMY CAUSE YOU'RE WRONG AS CAN BE

MartensiticDec 29, 20161 votes

I notify the mods because this is a gaming community in which toxic behaviour is not tolerated.

If you think you demonstrating what a tough internet keyboard warrior you are is anything less than pathetic, you are very wrong.

xReadyPlayerOnexDec 29, 20161 votes

{quoted}

I notify the mods because this is a gaming community in which toxic behaviour is not tolerated.

If you think you demonstrating what a tough internet keyboard warrior you are is anything less than pathetic, you are very wrong.

You are beyond help.

It's comical.

You spouted out a bunch of BS, then when I called you on it (in a fairly appropriate manner) you decided to act like a child that ran to mommy.

I'm not trying to be anything more than a guy that sees right through your bullshit.

MartensiticDec 29, 20161 votes