Boards›Player Behavior

Forearms9 Permanent Ban Appeal

forearms9·5/21/2017, 2:41:04 AM·1 votes·285 views

So, I heard that there was the card skin sale thing happening, so I got on and noticed that I was banned and the first game that it showed, showed that I said the N word a lot and just derogatory terms that I don't think I've ever used on my account before. The second game showed me saying, the only real bad thing that I saw, said something along the lines of "Yes, now stop whining and complaining about that [D] up your [A]". First of all, it's been a month since I last played, and secondly, when I checked my match history to see if anyone has played on my account, it showed a hecarim game that was just 1 day ago as of now. I don't remember at all playing this game and I'm pretty sure that someone either hacked my account or otherwise because I know that I'm not that type of a player to say such derogatory terms nor do I play Hecarim. I was wondering if this could be resolved or some other sort that would allow me to get my account back. I paid quite a bit of skins on the account and still have 1657 RP on it, and I just don't really want to waste all the money that I spent on it. I solemnly swear that I did not play that Hecarim game nor did I saw any of the remarks mentioned in it.

1 Comments

Deep Terror Nami5/21/2017, 2:46:48 AM7 votes

Hey forearms9,

Sorry to hear your account was compromised. Please follow all of the steps below to regain control of your League of Legends account and reverse any unwanted actions that the individual who compromised your account may have taken:

  1. Run a complete anti-virus scan on your computer and remove any malware that is detected. If you don't have an anti-virus program, I recommend downloading either MalwareBytes Free or ESET NOD32 with a free 30 day trial. Either or should be able to get the job done.

  2. Once the scans have run and any detections are removed, change any accounts/passwords that you believe may have been compromised. This may include your email account(s) and League of Legends account (if you still have access to it; if not, skip to the "Submitting a ticket" step). You can change your League of Legends password by going to the League of Legends account area in the top-right corner of this page. Click on your summoner name, and select "Settings". In the box that comes up, click "Change Password" and follow said steps. (Make sure that your email account is secure before doing this step, as a confirmation email will be sent to the corresponding email account.)

  3. Now that your accounts are secure, it's time to contact Riot Games Player Support to deal with the unauthorized actions on your account and/or recovering your account.

To contact Riot Games Player Support, you'll need to submit a ticket on the Riot Games Support website. In the ticket, please submit all the requested information along with whatever information you can provide about your situation:

##[NOTE: DO NOT POST THE INFORMATION ON THE BOARDS. SUBMIT THEM IN YOUR TICKET!]

Lastly, to increase your chances of a quick resolution to your request, follow the tips below the best that you can:

  1. Be sure to submit as much information in your initial ticket as possible. For obvious reasons, each Player Support Specialist's request for more information will delay the resolution of the issue.

  2. Be respectful and polite in your correspondences with Riot Support. (They're doing their best to help you!)

  3. Try not create a new ticket or respond to an existing ticket before a Player Support Specialist has had the chance to review your request. New tickets/replies may bump your ticket back to the bottom of the queue, thus increasing the amount of time before a Player Support Specialist is able to review your ticket.

I know that there are quite a bit of steps listed above, so if you have any questions, please don't hesitate to ask. Best of luck!

Please visit the Protecting Your Account and Recovering Your Account articles for more information.

-DTN