perma ban for chat?
So my friend got perma banned for talking smack. I am a little confused by this given there is a mute option in game. Riot, just want to know what the justification is for handing out perma bans when you have the mute option available. If someone doesnt want to look at chat, they can simply mute that person. But yet, when someone complains about someone abusing chat you smack a perma ban on that individual and tailor towards a soft sensitive society we live in. I have been playing video games since I can remember and $hit talking from everyone was just a part of it and no one took it serious and moved on with their lives, no one was ever banned BECAUSE THERE WAS A MUTE OPTION. Just want your take on this Riot, thanks!