Account banned, but email states no reason as to why? Can't log in at all

Luisness·Jun 10, 2017·2 votes·500 views

I tried to log in just now, and all I get is a pop-up stating my account has been permanently suspended, but I can't even log in, it just says to check my email for further details. I checked my email and all I get is:

"Greetings xnegatiive,

Actions that have been performed on your account are in violation of the League of Legends Terms of Use. You can review these terms at http://www.leagueoflegends.com/legal/termsofuse

Due to the severity of this violation, your League of Legends account has been banned until Fri Jan 01 00:00:00 UTC 2100

If you have any questions, contact our Player Support team at https://support.leagueoflegends.com/home

Riot Games Player Support"

I wasn't toxic, and even so I thought people got chat logs for this sort of thing? I can't even log in, I just hit enter after putting in my username and password and I get a pop-up.....???

6 Comments

Jo0oJun 10, 20176 votes

99% sure that's an account security compromise code. Something fishy was going on and they shut you down while they sort it out.

Submit a support ticket. Assuming you're the true owner of the account, you'll get it back. You may have been hacked, or maybe you did something weird with your credit card that triggered a false positive.

RallerenPJun 10, 20171 votes

It definently is the security compromise code :)

LuisnessJun 10, 20171 votes

What does that mean?! lol i'm the owner... I submitted a ticket

Jo0oJun 10, 20172 votes

It means you'll be fine, either it's a false alarm of hacking or you were indeed compromised.

You'll be inconvenienced for a bit, which sucks, but you'll get your account back soon.

LuisnessJun 11, 20171 votes

Been 14 hours and still no email from riot :/

Reket DeAlkJun 11, 20171 votes

{quoted}

Been 14 hours and still no email from riot :/

It takes a bit longer on the weekends usually. Just be patient and wait, don't bump or make extra tickets. It'll just make it take longer. Good luck, should be fine once you get in contact with them.