Wrongfully Suspended

Bryson TiIIer·8/13/2016, 7:16:58 AM·2 votes·435 views

I was wrongfully suspended from the game due to the fact that my account was compromised with. I understand the term of service and summoner's code where it says that I am fully responsible for all activity on my account but it isn't fair because I was hacked. I am not sure how they got my password but I made sure to run virus checks on my computer and change everything. When my account was compromised, it was on July 31st. I didn't have time to play or log on to my League of Legends account at the time so I didn't realized my account was compromised with until August 3rd when my friends messaged me asking if I wrote something in the active club we formed. I then decided to change my password when I had available time which was August 4th and my account was rightfully mine again. I realized that my account was compromised because it was played on. The hacker played 11 games ranging from July 31st to August 2nd. I also believe that they used 3rd party programs while playing on my account. I truthfully believe that they were scripting on my account to give themselves and advantage on my account. I went on to realize that the hacker also wrote obscene things within the active club. I will add a file showing you what they wrote on August 3rd. I am just hoping to get this penalty removed from my account because I enjoy League of Legends and would never personally use any 3rd party programs to give myself an advantage over anyone. I know the summoner's code and League isn't fun with cheaters. I hope you guys at Riot Games Support can understand that I am telling the truth. I have never been punished in the past for using anything 3rd party and I hope you can figure out that I am being 100% honest by checking the ip address or something during the hack. I appreciate you guys taking the time to read this. Thank you.

I sent this in a ticket so hopefully they will read it and understand. I have never scripted before and I highly dislike playing against people who do it. I'm hoping my suspension gets lifted and I am praying since this game is so enjoyable and competitive.

7 Comments

LostFr0st8/13/2016, 7:52:05 AM2 votes

Once they verify that you're the true owner they more than likely will unlock the account. They lock it as soon as they see some suspicious activity for the account's safety. Just make sure you do not 'bump' the ticket; just wait for the reply and they'll help you out^^

Also: This permalink is relevant to your situation, it'll give you more info on account protection/recovery. It's from a red who answered someone else on the same topic 23 days ago. http://boards.na.leagueoflegends.com/en/c/help-support/KpBjBIeV-verify-owner-of-account-to-protect-it?comment=0001