Wrongfully Suspended

Bryson TiIIer··2 votes·435 views

I was wrongfully suspended from the game due to the fact that my account was compromised with. I understand the term of service and summoner's code where it says that I am fully responsible for all activity on my account but it isn't fair because I was hacked. I am not sure how they got my password but I made sure to run virus checks on my computer and change everything. When my account was compromised, it was on July 31st. I didn't have time to play or log on to my League of Legends account at the time so I didn't realized my account was compromised with until August 3rd when my friends messaged me asking if I wrote something in the active club we formed. I then decided to change my password when I had available time which was August 4th and my account was rightfully mine again. I realized that my account was compromised because it was played on. The hacker played 11 games ranging from July 31st to August 2nd. I also believe that they used 3rd party programs while playing on my account. I truthfully believe that they were scripting on my account to give themselves and advantage on my account. I went on to realize that the hacker also wrote obscene things within the active club. I will add a file showing you what they wrote on August 3rd. I am just hoping to get this penalty removed from my account because I enjoy League of Legends and would never personally use any 3rd party programs to give myself an advantage over anyone. I know the summoner's code and League isn't fun with cheaters. I hope you guys at Riot Games Support can understand that I am telling the truth. I have never been punished in the past for using anything 3rd party and I hope you can figure out that I am being 100% honest by checking the ip address or something during the hack. I appreciate you guys taking the time to read this. Thank you.

I sent this in a ticket so hopefully they will read it and understand. I have never scripted before and I highly dislike playing against people who do it. I'm hoping my suspension gets lifted and I am praying since this game is so enjoyable and competitive.

7 Comments

LostFr0st2 votes

Once they verify that you're the true owner they more than likely will unlock the account. They lock it as soon as they see some suspicious activity for the account's safety. Just make sure you do not 'bump' the ticket; just wait for the reply and they'll help you out^^

Also: This permalink is relevant to your situation, it'll give you more info on account protection/recovery. It's from a red who answered someone else on the same topic 23 days ago. http://boards.na.leagueoflegends.com/en/c/help-support/KpBjBIeV-verify-owner-of-account-to-protect-it?comment=0001

Bryson TiIIer2 votes

Thanks for the reply and yeah I hope they can verify everything. It just sucks that this happened. I appreciate the advice and the link to a similar situation as mine. It was helpful and yeah I definitely am not bumping the ticket because I am not in a rush to get my account back. I don't want to seem rude either as they have a lot of tickets to view most likely.

LostFr0st2 votes

Good stuff. Yeah, I know it sucks but it does happen and they understand. For future reference, you'll get it back faster because you didn't bump^^ Bumping it will pull the person to the back of the line.
Don't worry, Riot support can tell the difference between you and the Hacker. They'll sort it out for ya.

Bryson TiIIer2 votes

Haha yeah I read that it sends you to the bottom if you keep adding stuff to the ticket and there's no need to add more of a headache to these people's job when they get a lot of troll tickets. I'm just hoping for the best since I invested so much time, money, and effort into my account. It sucks because when I started playing League two seasons ago, I was very toxic and I got punished for it and learned from it. Maybe if I didn't do that before I would have only gotten a warning from this hacker instead of a perma.

LostFr0st1 votes

No, once they detect that the account is compromised even on a "perfect" account without the hacker trolling it'll get perma'd.

[slayer-pantheon-popcorn] That's how they stop the hacker from doing further harm until they can track down the real owner.

Kei1431 votes

Keep in mind its the weekend and the NA behavioral team aren't working at this time.

It might take a little longer before you get the account gets unlocked.

Bryson TiIIer1 votes

Yeah I was guessing that they're closed since I haven't gotten an update yet but all I can do now is sit and wait and just be very hopeful!

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