need help about my Suspension

Calipch··1 votes·261 views

Hey there, please allow me to introduce about my case. I have been AFK for years in LOL, recently came back in May and start playing, made quite a lot of purchases in just month. And several days ago, my account is SUSPENDED. After I set up a ticket asking why? Riot said that because they notified a abnormal activity in my account ( what abnormal? just because I came back to play after AFK). So they asked me to said some info when I created my account, which date back years ago when I wasn't even 18, so at that time I just wrote date of birth and other thing in random just to look old (admit it, some of you did it). So I responded that I cannot recall details when I set up this account? But I am certainly able to provide EXTENSIVE details about my activity this month. What they said, however, is that because of security reason, i cannot get the account back. And I must recall memory years ago to retrieve my account, or it is gonna suspended forever. So I wonder if providing recent info can help me :( [zombie-nunu-tears]

5 Comments

NinjaGuy691 votes

They probably suspended the account because they noticed some suspicious activity on it. It could be that your personal information on your account was compromised. I'd submit another support ticket and ask them if this is the case.

KORGtuners1 votes

Talk it out with Riot support. None of us here can influence their decision.

Calipch1 votes

I tried, but they only focus on asking details when I set up the account, which I mostly forgot since it happened ages ago :(

ModThe Djinn1 votes

{quoted}

I tried, but they only focus on asking details when I set up the account, which I mostly forgot since it happened ages ago :(

Unfortunately, the reason they do this is to confirm that you're the person who started the account. If an account had been hacked, the hacker could, likely, tell you about the past month of that account's behavior. They would be less likely to know things like birthday, first champions purchased, etc.

I'm not sure there is much you will be able to do, sadly, if you do not remember that information. Due to the sensitive nature of account information (credit card numbers and so on) Riot can't afford to take ANY chances.

Calipch1 votes

So I was wondering if any of you guys have experience the same issue where you got temp suspended but cannot remember all the setup details for account recovery. What did you do to recover/ didn't recover.

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