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Perm Banned Without a Reason Provided. I've never been Muted/Banned. Reported Once Ever

Wurzy Upponent··6 votes·1,148 views

This is basically every thread thats already been posted under Player Behavior, and I'm sure that I'll likely be seen in the same light about my plight. But here's what I have to say.

Sometime during 2016 my account was compromised. I used a pretty expansive password and committed to changing my passwords every 90 days to something unique. I was unaware of this until about 5 months ago when I was able to get assistance from customer support to have my account recovered, wherein I was able to log in. My name had been changed, and the friends list wiped and replaced with some rather toxic types. Customer Support once again helped out and changed my account name back to what it previously was before the theft. Thanks to them on that!

Over the last 5 months, I've played maybe a total of 30-50 games. Not an incredible amount of overall, but I spend a lot of time at work and I've suddenly gotten interested in Overwatch. After experiencing the expansive sea of Salt that OW Competitive has I decided to take a break and return to League and try out Xayah ( Who is pretty cool IMO )

Three nights ago I received an email stating the following:

> Greetings #######, > > Actions that have been performed on your account are in violation of the League of Legends Terms of Use. You can review these terms at http://www.leagueoflegends.com/legal/termsofuse > > Due to the severity of this violation, your League of Legends account has been banned until Fri Jan 01 00:00:00 UTC 2100 > > If you have any questions, contact our Player Support team at https://support.leagueoflegends.com/home > > Riot Games Player Support

I've been playing since Leona was released. I was eligible for all RIot gifts that were provided, and I've never experienced a disciplinary action that I can remember. I've sent in a support ticket that has now been bounced out of the Player Support department into the Accounts Department, But it seems like they think my account is needing recovered again. I just want to be able to log on and play, but this situation is kind of impossible to believe. Is it common for a ban to happen like this without any detail given into what exactly the offender did wrong? Or is this a case of mistaken identity?

tl;dr: Banned, Not sure for what reason. Ticket is getting bounced around and I think Support is confused about whats wrong and has gotten nowhere in 3 days.

17 Comments

èGirl Nami2 votes

The year 2100 means someone tried to get into your account (by requesting It from support page I believe)

Your account isn't really banned, it's locked for security reasons, You have to contact support to get it unlocked.

Submit a ticket

RallerenP2 votes

Source

OnlyYouCanHearMe1 votes

Thanks for that link! I've been looking for what some of these codes mean for a while, and hadn't seen that archive post before.

èGirl Nami1 votes

didn't have one (I read it somewhere but i didn't save the link) so i didn't say anything about a source but i got one now lol thanks for the cover i suppose

RallerenP1 votes

Yeah, I just wanted to also add credibility to your comment, as well as giving people something to refer to in the future :)

OnlyYouCanHearMe2 votes

In the case of potential account compromise, Riot does have a policy of locking the accounts when it is detected for the protection of the account's owner. But while it would come with a pop-up alert saying that the account was suspended, it does not usually come with an email stating that there were actions which violated the ToS. The pop-ups are generally there to encourage the account owners to contact support ASAP to provide details confirming that they are the account owner (lots of little details that only the owner would know, like first champions, IP addresses, locations, etc) and it is not the same as a typical account suspension.

When you try to log into the League client, what message appears? Does it have a Reform Card? That would at least let us know if someone had used your account to either be extremely toxic, or to intentionally feed. Hopefully it will be something easily resolved, where if it was compromised, the person did not actually do anything bad on your account. Best of luck with Support, and while I know it must be very confusing and frustrating, try to be patient with them. They are there to help you, and it will make the entire process smoother if you can do your best to not take your frustration out on them.

Wurzy Upponent1 votes

No reform card at all. I'm working with an agent through email now that asked me to verify a lot of details as you mentioned. I also sent them a picture of me + my ID and work badge with name/picture. I've had my account back for about 5 months now after someone stole it and changed the name. Maybe they did something serious 5 months ago and the ban is just now hitting. Or maybe they're trying to recover it now.

OnlyYouCanHearMe1 votes

Hmm, if they are going through all those steps, hopefully it is nothing more than an account compromise, and nothing more for you to worry about once you have that straightened out. It can be a bit of a pain trying to remember all those details, but as long as you give them as much information as you can remember, it should be fine even if you cannot answer every single question. Just answer as many as you can.

And while some bans are delayed a bit, like the cheats/hacks/third party programs, because Riot is trying to keep the programmers from figuring out exactly when and how they were caught, they usually don't let them linger quite that long. I've seen them take quite a few weeks, because they wait to release the bans in waves, but I don't know of any cases that go out longer than 2-3 months. Perhaps one of the Arbiters can pop in with some additional information, but as far as I know they don't hold on to any of the ban waves for that long.

It is possible though that the person who stole the account before was trying to recover it again, as one of the other commenters, Zielmann, mentioned.

UnboundHades1 votes

there have been a lot of random perma bans going out caused by an error in riots banning system so that's what most likely happened to you. you should be able to get your account back soon so I wouldn't worry about it that much(tf2>ow)

Dehitay1 votes

{quoted}

there have been a lot of random perma bans going out caused by an error in riots banning system so that's what most likely happened to you. you should be able to get your account back soon so I wouldn't worry about it that much(tf2>ow)

That actually sounds like a cause for concern (ow=tf3)

Wurzy Upponent1 votes

If this is the case, I've gotta say getting caught in the drag net isn't fun. The potential of permanently losing an account without doing anything after spending so many hours and dollars on it is kinda soul crushing.

archerno11 votes

UTC 2100 i believe means account security is compromised for some reason. Did u let someone play on your account?

Wurzy Upponent1 votes

No way. After how much money I've spent on this account I wouldn't let a soul play on it. I may take long term breaks, But I know that if I end up wanting to play I can always just boot the game up. Same thing with my Wow account. No matter how good of friends, Its not worth the potential risk.

Zielmann1 votes

Most likely, whoever stole the account played on it using scripts. That, or Riot might have reason to think the account may have been compromised again (they will pre-emptively lock accounts with suspicious activity and contact the owner asking them to talk to support).

So, as they said in the notice you received, contact support and talk to them about it. They're the only ones that can help you with this. It'll probably help if you have ticket numbers from the account recovery stuff you did, and cite those in the ticket.

Wurzy Upponent1 votes

Yeah I have a ticket open on this account. But they transferred the ticket to a different department, and now they're opening a totally different ticket on an email address that I dont have a League account on. Which is kind of strange. 3 Days in so far. I can imagine their work load is pretty nuts so I'm not mad about the time frames. But the entire situation is pretty rough. I figured putting in the ticket and opening this thread would help with visibility of the issue, Hopefully this isn't a drag net as I mentioned in a previous comment, that multiple innocent folks got pulled into.

Zielmann1 votes

Nah, the instance the other person was talking about was a one-off thing. They found the cause, fixed it, and took care of the handful of accounts that were affected. That was probably a couple months ago already.

I'm guessing somebody is still trying to get their hands on your account for some reason. Unsure why they moved the ticket to another email... that's kinda odd. But be patient while they investigate. Sometimes they just need to review the info they have to work everything out, and it just takes time. If they need more info, they'll ask. I'm sure you experienced similar when recovering the account to begin with.

Sauceyapples1 votes

Just so you know, this does sound different than the random toxic player screaming for help "I wasn't toxic, why would those rito idjits ban my behavior? They were toxic, not me." #validation

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