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Unfair permaban. Refund possible?

The 13th·8/13/2019, 4:49:47 AM·2 votes·2,430 views
https://imgur.com/vBDUzBI

So.. I was playing one of my first games as yasuo. And up until the first time I said "I've been ganked how many times now ugh" is when our jungler started going ham and telling me im bad, and everything's my fault, and etc. Everyone else also started ganging up on me on everything I said or did, etc. That i was only good as a shield. So you can imagine your entire team and the enemy team having full on discussions about how bad you are while the yasuo on the other team is so much better. I would get random pings and "there goes yasuo bot", "get him", etc etc. It was quite confusing and annoying. To the point where I just didn't want to play anymore, the team was so toxic. but I still trumped through, and continued farming minons and pushing bot lane while everyone was mid. Where I would get another round of criticism for going bot lane, another round of your useless blah blah. The jungler then googles my stats and starts saying all these horrible things about how I only have a 22% win rate etc I suck. So then the game ends and everyone on my team reports me- convinced by the jungler. These people are actually horrible, like I have never seen such despicable people in my life with such horrible bullying attitudes. Anyways, somehow I got a perma ban. And it was only two days ago I think that I spent $20 for a new skin. I was wondering if there was any way to get that money back- cause i feel i absolutely did not deserve this. These people were 100% out to get me and as per riot's algorithm it looks like they succeeded.

chat log (from my side)

Game 1 Pre-Game The 13th: mid In-Game The 13th: tilted The 13th: dont The 13th: dont The 13th: ur bad The 13th: just stop The 13th: i been ganked how many times now ugh The 13th: have u The 13th: xactly The 13th: free mid then The 13th: when tf was i afk lol what the actualk The 13th: says the guy whos jg is camping for him The 13th: what a dumb idiot The 13th: suck my balls The 13th: two top and still no tower The 13th: suck it The 13th: afk (i didnt actually go afk here) The 13th: fk u g uys The 13th: nah fk this team The 13th: im done playing with them The 13th: done nothing but talk sht all game The 13th: fk u if u think ima keep playing (and yet i still did) The 13th: reported The 13th: u mean u have your jungle camp u The 13th: he came once.. literally The 13th: never said that The 13th: i quote said "i have been ganked like 6 times now" The 13th: and then voli went off The 13th: whole team went off on how im trash. The 13th: def a 4 man duo The 13th: ^ The 13th: its more than a bad game. its a toxic af team The 13th: see how voli is so out to get me. searching up my stats lmao The 13th: i dont think anyone does that The 13th: its actually one of my first times playing yas The 13th: i did The 13th: for.... ? The 13th: im reporting entire team except mord Post-Game The 13th: and im reporting u all The 13th: what u think The 13th: hmm The 13th: probably The 13th: thanks. yours too The 13th: u have literally nothing to report me for The 13th: have fun The 13th: how mad are u The 13th: lmao The 13th: ur obsessed The 13th: ty \\

chat log from their side was something like: trash trash trash you suck yasuo the other yasuo is the good yasuo you did nothing there goes yasuo again bot im reporting you for afk (I wasnt) [all chat] this yasuo is r%%%%%ed [all chat] to be honest yasuo you are only good for throwing up a shield [all chat] if you leave ur getting a perma ban [all chat] your dad better work for riot [all chat] everyone report yasuo

basically along the lines of that for 30 minutes. these people were like obssessed with antogonizing me but I felt that I remained pretty calm and neutral for the most part. I don't think people who are being bullied in game should just shut up and not say anything back. I wish I had screenshotted stuff during the game actually cause much worse things were said.

So I'm thinking of quitting the game for good now, never looking back. But unfortunately I had just spent $20 like a day or two ago. I really wish that I hadn't. And I probably will never spend anything on this game again. But i was wondering if anyone had any luck getting their money back after a ban?

24 Comments

Hotarµ8/13/2019, 5:03:14 AM6 votes

Unfair permaban. Refund possible?

Not going to happen as per the ToU you agreed to.

##2.2. What happens if my account is terminated? (No LoL for you.)

"If your account is terminated, you’ll no longer have access to it, including any of the associated data or content (e.g., champions, skins, Riot Points, etc.). You’ll not be entitled to any refunds and we’ll have no liability to you. We also reserve the right to terminate any other accounts you may have created, as well as your access to any other Riot Services (also without any refunds or liability to you).

You understand and agree that using the Riot Services comes with the risk that your account may be terminated or suspended and that, whenever you use the Riot Services, you’ll bear this risk in mind and always conduct yourself appropriately."

 these people were like obssessed with antogonizing me but I felt that I remained pretty calm and neutral for the most part. 

Someone else breaking the rules doesn't give you permission to do so yourself. Saying things like "stop, ur bad", "what a dumb idiot, suck my balls", and "fk u guys, I'm done playing with this team" is 100% not neutral or constructive in any way, shape, or form.

KFCeytron8/13/2019, 5:26:56 AM4 votes

So, it has come to this: someone displayed misbehavior in a LoL match in flagrant disregard for the game's rules, ToS, EULA, and Summoner's Code. That's unfortunate, and I'm sorry you had to deal with it. If this misbehavior happened in chat (including emotes or ping) and they don't respond positively to a single, courteous, constructive request to focus on the game, your best option is to mute that player. Submit a report after the match. This is equivalent to dealing with a noisy person in a library by asking them to keep it down and then notifying library staff and moving to another area.

Do not respond with misbehavior of your own! If you do that, your teammates may mute and report you, and those reports would be valid. This is equivalent to dealing with a noisy person in a library by getting into a shouting match with them. Just because someone else started it doesn't justify you in continuing it. I'm sure you're familiar with the "s/he started it" trope, where two children get into an argument or fight and then try to claim innocence of any wrongdoing by claiming that they didn't instigate it. As any parent, teacher, or other supervisor of children will tell you, that excuse doesn't fly. When Dad is trying to drive you to Disneyland and your annoying brother starts making faces at you as he's previously been told not to, you should calmly ask him to stop, and then, if that doesn't work, calmly notify your parents of the problem. Making faces at him or shouting at him has never been a good way to get him to stop, and it makes you just as guilty of that as he.

Riot doesn't care who started it. Someone else's misbehavior does not justify your own.

From Riot's support knowledgebase:

  • Simply speaking, retaliation is not an acceptable or justifiable behavior. An argument between two players can easily create a negative experience for the rest of the players in the game with you. Regardless of the other player’s actions, this does not justify your own behavior. You alone are responsible for your actions within the game.If you encounter a toxic player like this, the best option is to simply report their behavior and move on.
  • Reports are a vital piece to the puzzle. If you are not sure of what sort of behavior is reportable take a look at the Reporting a Player FAQ

If you misbehave but a teammate or opponent does or says something even worse, you should definitely report them after the match, just as someone reported you for your own misbehavior. Yes, that's certainly possible. Reports are not a limited resource. Any time someone believes that another player violated LoL's behavioral standards, they can report that player. Punishments are similarly not limited: if more than one player in a game merits a punishment, they can both get a punishment. This can happen even if the players in question were antagonizing each other. The IFS doesn't need to weigh the severity of all reported players' actions and then "award" the "winner" with a punishment; it's not a contest.

Think of it like dealing with a noisy person in a library: ask them to keep it down, and then notify library staff and move to another area if that doesn't work. If you get into a shouting match with them, you're just as likely to be removed, even if you weren't shouting quite as loudly as they were. The goal is a quiet library.

From Riot's support knowledgebase:

It only takes one report for our systems to review a game.

From Riot's support knowledgebase:

Do not threaten or repeatedly tell a player you will report them. Doing so can encourage players who are already negative to continue their behavior. Whether they know they are being reported or not has no bearing to whether the system will act on them. But most importantly, repeatedly threatening or arguing with a negative player can end up derailing the game for everyone else and then open yourself up to reports and possible disciplinary action as well. Avoid negative thoughts and useless chatting with poor performing teammates! Focus on victory by muting the offending player and then reporting them at the end of the game.

Do not ask other players in the match to report the offending player. It only takes one report for our systems to review a game. Additional reports will not do anything for the offending player; however as mentioned above, it could open yourself up to a report of your own; especially if you are derailing the match by constantly demanding reports of other players.

Permabans are a punishment, not a free name change.

As for the reason you were banned, you spent the whole damn match flaming your team. I'm guessing the two-week gap in your match history between 5/25 and 6/10 was a 14-day suspension, during which you were very clearly told to cut it out and behave. Instead, you decided that "ur bad" and "free mid then" and "what a dumb idiot" and "suck my balls" and "suck it" and "afk" and "fk u g uys" and "nah fk this team" and "reported" and "im reporting entire team except mord" and "and im reporting u all" would be good and appropriate things to say, interspersed with all your other general arguing and bickering.

So I'm thinking of quitting the game for good now, never looking back.

That's exactly what Riot wants you to do. They would rather permabanned players quit forever and never spend any more money than have those permabanned players make a new account and continue to drive away dozens or hundreds of customers.

reprot8/13/2019, 7:22:59 AM1 votes

You¨re lucky you only spent 20 bucks. Years ago i got an account perm banned that I've used over 700 dollars on.

Zombie Gerbil8/13/2019, 7:39:06 AM1 votes

Nope. You already gave Riot approval to never give you refunds. Period. That is what happens when you don't read the TOS.

Read before you agree or sign anything and it will not be used against you or your knowledge. They need to teach these kinds of things in preschools as well as their ABC's before they're released on the internet. Or give them a series of questions or pictures so these people understand what they're agreeing to.

ModThe Djinn8/13/2019, 12:12:30 PM1 votes

The 13th: ur bad The 13th: what a dumb idiot The 13th: suck my balls The 13th: suck it The 13th: fk u g uys

If you had a previous 14-day ban, this sort of behavior will trigger a permanent ban, yes. Other players behaving worse does not remove the expectation that you will follow the rules.

endless nights8/13/2019, 2:45:57 PM1 votes

This is literally "two wrongs don't make a right" but you still went for it anyway

Red Buster8/13/2019, 3:41:44 PM1 votes

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