I was banned out of nowhere

Nezzard·Dec 8, 2017·1 votes·476 views

I was banned out of nowhere, and my ticket that i submitted has a ridiculously long wait time. I want answers now, because i am not about to raise another league of legends account out of a random ban from nowhere. I honestly am very frustrated right now because this is my only league of legends account, first and last. I have made this post in order to get attention from Riot support so that maybe they can get back to me faster.

I was told to go to my email, and i clicked the link to be redirected to the ticket board. still nothing on my ban.

14 Comments

LostFr0stDec 8, 20172 votes

Player Support really are the only people who can directly help you. The boards are for discussion, but you'd still need to go through player support for anything to be done about it.

If the punishment is for chat logs, posting them onto the boards will allow others to weigh in on what caused the ban. If it's for something else then player support is best.

Also: remember not to bump your ticket until you get a response. Doing that will put you back to the end of the waiting line.

NezzardDec 8, 20171 votes

its not for chat logs, when i log in i cant even get into my account because it says i got a permanent suspension.

LostFr0stDec 8, 20171 votes

There are many reasons for a permaban to be placed onto an account.

Sometimes it's behaviour (chat or boosting), sometimes it's monetary (a chargeback on merch). There's also bans for buying the account and sometimes they detect that the account was compromised (hacked) so they perma the account until they can verify that the account is back with its owner (This one is called a shield ban).

There is probably a "banned until" date there right? Those dates correspond to codes for what the account was banned for. Unfortunately I don't remember offhand which code year is which, but it can be googled.

Edit: Its late where I am so I'm going to sleep. I apologize in advance for not replying after this until tommorow.

ChermorgDec 8, 20171 votes

Were you able to see the email you were sent?

LostFr0stDec 8, 20171 votes

Chermorg, if I may ask, are people who receive permanent suspensions always sent an associated e-mail? Would like to know for future reference.

ChermorgDec 8, 20172 votes

It depends on the reason behind the ban. If it's a chat related ban, they do not - the information is given to them in the client. If it's a boosting ban, they will. If it's any other type of ban it seems like a hit or miss, likely due to other factors.

LostFr0stDec 8, 20171 votes

Ah, ok. Thank you for the information.

RedPanndaDec 8, 20171 votes

Banned for boosting I assume?

NezzardDec 8, 20171 votes

im not that good, plus i dont even boost or want to get boosted.

ReynardDec 8, 20171 votes

He has no ranked games.

LostFr0stDec 8, 20172 votes

Indeed he does not.

But there are many reasons an account can be banned.

Sure there's a boosting wave right now, but there are also people getting notifications for account selling/buying and behaviour problems. That's in addition to those people who get shield bans for compromised accounts. OP didn't give enough info to know which it was :(

RaeyxxDec 8, 20171 votes

Unfortunately, Riot Proper (not the board mods) doesn't really interact with the boards much, so you probably won't get any helpful answers here. That leaves you stuck waiting for your ticket.

Crappy answer, I know. (I'm sorry.) But it's probably the best you're going to get here.

Best of luck on your ticket.

ReynardDec 8, 20171 votes

Check your email your account is registered under. It'll have an email from Riot explaining what the ban is for.

Jo0oDec 8, 20171 votes

"Permanent suspension" is probably a security issue. Perhaps somebody hacked you, or maybe there was some questionable credit card activity on the account.

Sucks you've got a long wait for your support ticket, but once you get in contact with them and confirm that you're the original owner of the account, you'll get it back.