I believe I have been wrongly banned
So i was playing a game as braum with a few friends of mine. When we finished the game, the league client was nowhere to be seen on my screen, it was like it dissipated or shut down on its own. I get an email on my phone with the headline "regarding your league account", and i thought it was about my alt account, so i open it and get this message "Hello Summoner,
Your account: nonstickcookingspray was banned due to the use of malicious 3rd party programs or modifications to your League of Legends client. We believe that all players should play on equal footing in an effort to promote competitive sportsmanship. You should be aware that modifying your League of Legends client is against the terms of use: link here. We hope that you can see that it is unsatisfying to play against other players who are using a tool to gain an advantage over others.
If you wish to dispute the actions taken against your account, you may contact us via this link: link here
What I don't understand is that the only 3rd party program i use is LVOC, and a rioter already said changing the voice overs is not a bannable offence. I've gone to the support page several times and it won't give me options to dispute the ban, or if it is possible. I feel i have been wrongly banned and would wish to have some possibility to repeal my ban, or if it is an option.