Ok, Riot, I feel bad for such a negative feedback, one of your nice Riot support employees told me to post my rant here if I have any hope of making changes, so, again i'm sorry, but here is what I told him:

"Your policies are ridiculous, and the system is SO RIGGED, do you have any idea how many times I've reported a person for slamming the n word with the hard R and don't get a feedback report? You wouldn't believe all the crap I get literally just for playing your game, you could play almost any other game with a chat system and literally no one cares, everybody is happy with the privilege to swear casually if they need to. You know why your company has permanent bans for crap this unreasonable? Because you're money vampires that prey upon in game addicts because you'll know they'll have no choice to come back and let the money dump into another account all over again. Make permanent bans a 30 day suspension, do something about your corrupt establishment and watch as the sunny days come soaring back into the games knowing you finally pulled your heads out of your loaded asses and stopped thinking like preschool disciplinary instructors, my god... I think i'm done wasting my time with this game. "3 years later and this game is still shit," and I couldn't agree more with the dozens and dozens of people who have said exactly that. You mentioned something about the slurs used on this account? I've counted 5. This game was one of them. Sorry you had to be the employee to manage this conversation, but I just thought I would vent a bit because I just think this should be said. I tried being polite, I've tried being reasonable, I've tried being patient and accepting, but nothing works. It never goes the players way, you see? That's the problem with your game. It ALWAYS goes Riot's way, they never TRULY take into heart what the players want. Thank you for your time."

Personally, take World of Warcraft for example. If anyone gets flamed, the other guy flames back so they both feel good about venting, both give peices of there mind... and that's it! And that's literally all there is to it. Nobody cries, nobody gets hurt, its just, "whatever." 15-45 minute matches of pvp, there's always going to be flame here and there, but it should never be bannable. You know what I think will be hilarious to do to people who have gotten reported too many times? Humiliate them by giving them like, 100 games with chat restrictions or something as the final penalty, or like, put a symbol on their loading screen to show that they are dishonorable, kind of like wearing a cone hat that says "dunce" in a classroom, instead of a permanent ban. This way people can learn a fair lesson not to be so belligerent all the time. Perma bans is just too harsh, it's way too uncalled for----for anybody! No matter what they say, honestly that's just wrong. Don't perma ban and just watch the waves come rolling back to the shoreline, the community will probably much more moral. Another idea, and just shooting in the dark here--its just a thought. There's another game I like playing on mobile called Arcane Legends, it's an MMORPG that has an ultrasafe system, that immediately puts a chat lock on anybody who said a curse word beyond "Damn" and "Hell," I always thought it was funny how some guy would act like a total douche to me, and I would out-wit him into getting enraged, and I would immediately know he got muted by the system because I made him mad. How hilarious would that be? Just saying... This way, no one even gets banned because language and other violations against the summoner's code won't even exist. I'm begging you guys, let people play without feeling like they're in a verbal cage, and watch as the community flips around again. I really hope that you can find it in your hearts to hear this message out, as I'm pretty sure a lot of people, and hopefully you guys as well, can agree with me. So with that, thank you for hearing me out, and thank you for your time. I gotta go to bed now, I've been at this way longer than expected.