Boards›Player Behavior

Riot needs a policy change

BowDownPeons·1/23/2017, 2:13:28 PM·2 votes·458 views

My account got hacked not too long ago & even though I was proven owner, Riot banned the account due to how it was "compromised". Like this is bullshit, when my account got hacked on WOW, they got it back for me, blizzard support. Didn't ban account. This company is a joke. Here is riot support reply to my ticket

Hello ViktorHeartBreak,

Unfortunately, this account has been permanently suspended due to the extent to which it has been compromised. Accounts that have been highly-compromised pose a risk for other players, and, as mentioned previously, are at risk for suspension. All players are responsible for the security of their accounts.

Please let me know if you have any constructive feedback. I’m sorry if this decision disappoints you, but it is final.

MarledFox Riot Games Player Support Jinx Bot

Here was my reply to their garbage support team & toward this company's HORRIBLE POLICIES.

Yeah I have some feedback. When I play blizzard games or Runescape, when my account got hacked they DIDNT PERMABANNED IT and customer support was actually helpful. Not only does your policy suck, your customer support sucks too. You guys dont even have live chat, what a joke. Should rewrite your garbage policies & you along with the other support team needs to be replaced because your teamm cannot please players what so ever.

Riot is a billion dollar company, doesn't have live chat, cant hire actual customer support & when you someone they're a cold heartless jerk who doesn't connect to the players like Blizzard support & other customer support from other gaming companies that ACTUALLY CARE. I can get better customer at Walmart than RIOT GAMES. A greedy, cold, out of touch company with the player base.

5 Comments

SrbLud1/23/2017, 2:20:31 PM1 votes

The account is not yours. They rent it to you. Same with purchases. You buy rp. You spend it to rent stuff.

So what happened was you made a mistake and got hacked. It's not your account that got compromised. It was riots. So basically you enabled someone to hack riots intelectual property. Intentional or not...doesn't matter. The rules are clear.

StoryDuck1/23/2017, 2:23:50 PM1 votes

This is a pretty common thing for companies to do. It's for your protection too if you think about it. If your account is hacked the hacker can steal your payment information. By suspending the account they protect you and others (what if they pose like you to get others to give money?). Keep your Anti-virus programs up to date. Make a password that contains numbers, letters, and symbols (better yet make several and rotate them once every 6 months). Be careful about suspicious downloads/emails. It sucks when things like this happens but that is why it is important to take measures to protect yourself digitally.

BowDownPeons1/23/2017, 2:26:22 PM1 votes

Yes, support riot's shitty policy. It's fine, fuck you all. I invested time and actual money into the account just to have it wasted by some loser who for some reason wanted it. I hope you guys get hacked then have riot say this to you. I am out, fuck this shitty community and company.

Zielmann1/23/2017, 5:36:55 PM1 votes

How long did they have the account, and did they play a lot of games on it?