Account "permanently suspended" with no email (no reason or justification)

UNCjer·May 17, 2016·2 votes·1,426 views

I just got back into league of legends about one week ago. My account is about three years old so I have a lot of champs and ruins I've bought over the years. Sometime between Saturday (5/14/2016) night and Monday (5/16/2016) night my account was permanently suspended. I have no email in any email that has ever been associated with my account (I checked all of them) in any of my folders including inbox, spam, junk, and trash.

Has anyone else been suspended like this recently? I have two separate tickets open (different issues) with support but they stopped responding to me on Friday of last week. Any ideas? Thanks.

17 Comments

INCEN5May 17, 20162 votes

Same exact thing happened to me man. And its been about 10 hours or so. Riot isnt looking to respond either. No emails detailing what happened. I put in two tickets and no response..

Deep Terror NamiMay 17, 20161 votes

You don't need to spam this on every thread about a ban. A ban wave has gone out and a lot of people will have been hit at once. Tickets can take several days to get answered due to the large amount of tickets for these. Putting in more tickets or bumping them only makes it take longer, so please stop making them; they will get to your ticket.

INCEN5May 17, 20161 votes

I like the trust you have in riot. Because they won't ever ban you randomly due to being an Arbiter. But I'm going to take your word for it. I'm going to trust that Riot and their employees are perfect human beings that don't ever make mistakes.

Deep Terror NamiMay 17, 20161 votes

Nobody is getting special privileges, and nobody is being "randomly banned".

Nobody has ever said Riot is perfect and doesn't make mistakes, either. Being punished by error is not "random", it's just a mistake. If they can determine it was an error it will be fixed.

INCEN5May 17, 20161 votes

So do you have any feeling of doubt in Riot that they made a mistake in some cases?

I mean most of these people who got perma'd for being toxic is what they deserve well all of them. But you need to keep in mind that a ban on a person who follows the rules and plays this game consistently without details as to why in my E-mail (which Riot say's is sent) is absolutely outrageous.

That's like being thrown in Jail with no charges

Deep Terror NamiMay 17, 20161 votes

So do you have any feeling of doubt in Riot that they made a mistake in some cases?

It's impossible to have a perfect system, so yes. The vast majority of the time their systems are working just fine, and players either don't realize they were doing something wrong or won't admit it. Those players flood the boards and make it appear like it's not working, and that's often their intention.

If a player needs more information or believe there was an error then they need to submit a support ticket. Having a fit on the boards because it isn't answered in a few hours doesn't help, and bumping or submitting new tickets just makes the process take longer. Riot goes over every ticket and will respond to them. It's not a question of faith, it's a fact of how tickets are handled.

INCEN5May 17, 2016

Yeah I see where you are coming from. The genuine questions as to why they were permabanned are flooded with a bunch of mad toxic kids. I completely understand. So I apologize for coming off a bit rude and sarcastic.

But yes I hope this error gets resolved even if my account is forever lost. (hopefully not) Instead of just bumping threads saying "me too" I'll help calm them a little and tell them to put in a ticket.

Deep Terror NamiMay 17, 20161 votes

Make sure the correct email is verified with the account by clicking your profile on the top right and going to Settings. After you've made sure it's correct, you can submit a Support Ticket. If the email shown is not yours, then your account had been compromised and you need to secure your email and account and submit a ticket for account recovery.

https://support.riotgames.com/hc/en-us/articles/201751694-Recovering-Your-Account

UNCjerMay 17, 20161 votes

I've already verified that my account is tied to the correct email.

I've already submitted a support ticket with no response.

Deep Terror NamiMay 17, 20161 votes

It can take up to a few days for tickets to be answered when there is a large amount of tickets, which is expected after a ban wave. Please be patient, and do not bump your ticket or it'll be pushed to the back of the queue.

ku ni chi waMay 17, 20161 votes

http://www.lolking.net/summoner/na/37273954#profile

you Sir getting Banned for Elo Boosting! obvious.

UNCjerMay 17, 20161 votes

What does that mean? Or are you being sarcastic? I've always been a Silver 1 or lower player. I've been playing with my bronze friend recently because he just got a job at Riot and he starts in two weeks. Is that illegal or something? O.O;;

ku ni chi waMay 17, 20161 votes

the curve on Jan 15 until Jan 16 dude is heavy. and ur Kalista skills puhhh dude ... if its not boosting its because u used scripts!

INCEN5May 17, 20161 votes

u say that as if bronze isnt a braindead easy elo to climb out of.

ku ni chi waMay 17, 20161 votes

dude Bronze isnt easy to climb out of it for a Bronze Player! just because a Diamond Player gets easy af out of it doesn't mean its easy for the Bronze Player! get it?

INCEN5May 17, 20161 votes

Still the fact that you are accusing people for cheating just for climbing out of an elo is ridiculous.

lT feedsMay 17, 20161 votes

same thing happened to me. from my account of 5 years. They dont care an wont respond. i however did read that there recent "ban wave" will ban anyting from macro keys regardless of use, ban any ram "savers", skin changers etc. pretty much anything running lol besides league. your best saying screw it and go to dota 2 or any other game that has way less toxic community. and And game developers who actually listen an help