Just wondering if there's any way of getting another Player Behaviour "specialist" to look at your account and handle your ticket if you feel the response to the original to be dissatisfactory? Judging by what I've seen just looking at this board it seems I'm not alone in this matter and how Riot has handled people's cases.
Deep Terror Nami3 votesYou can ask them in your ticket. If you're being uncooperative yourself prepare to get shut down though; most of the time the response is "unsatisfactory" it's actually that the player won't accept the reality of his situation, not Player Support was wrong or unfair.
DoctorWolf181 votesYet they have not been at all kind to me even with the new people I have gotten. They openly admitted to me that have no zero nadda none no experience or training with autism. Meaning they have no experience on how to handle a matter or to talk to someone who has autism or aspergers. The response I got was basically saying that autistic people are no different than normal people. And I have been trying my best to be kind and fair to them they were also rude to my legal guardian who knows how autistic people are.
Deep Terror Nami1 votesI don't really know how autism might translate through a text conversation (like tourettes won't, for example), but I find it hard to believe they were rude whether they had training in handling it or not. If you feel they are unprofessional and not properly trained then that is an issue, and I advise submitting a ticket specifically about that.
DoctorWolf181 votesI can explain on how autism works both in real life conversations and text conversations. Not sure here cause it will be long but hey get some popcorn cause it's time to get into the news. Aspergers is part of the autism spectrum but just like Autism both have levels. I never knew what level I am in the aspergers but I was diagnosed with it as a kid cause a teacher noticed it cause her kid had it. Aspergers makes it harder to socialize with people in real life and mainly online is more like of a home a family to me. But also having depression is not a great combo with Aspergers. It makes it harder for me to not retaliate even though I been practicing all my life to not to but it is hard and not at all easy. And I know it is hard to believe but they have been the way they been wording there sentences I can tell. I been bullied from day one of pre-school all the way to high-school I know every form of bullying, or just being a prick. And they have been to me and I wouldn't even know how to Nami unless you want to help me out on how to write out a ticket for that well that be nice.
Vistha Kai1 votesThat's what he said.
When I'm cooperative, my ticket gets ignored for over a month and counting. Then when I send another about another issue, I'm basically told to fuck off and respond to the previous, unrelated ticket with a warning, that bumping a ticket, puts it at the end of the review queue.
That's simply insulting.
elduris3 votesTickets are answered in the order they are received. Sorry you find that insulting, but a queue is necessary to keep order. Trying to get around the queue by flooding them with tickets isn't going to help anyone.
Vistha Kai1 votesI don't think, you've read my post carefully, so I'll make a detailed step-by-step of the situation.
Now, if you actually read all of those points, tell me, if that's how you are suppose to treat people, who have concerns about moderation?
In case there are still problems with reading comprehension, I wrote all of the above, in a slightly different manner in this comment.
ModWuks2 votesThat sounds pretty frustrating. Do you have the ticket numbers of those requests?
Vistha Kai1 votesWhy, of course!
#21560881 - mistakenly closed, no big deal. #21658866 - follow-up to the above, a month and counting without a response. #22233346 - not related to previous tickets, where I was nearly told to fuck off.
ModWuks2 votesOn it like an Onyx. Thanks.
Vistha Kai1 votesNow, the outcome is something different entirely.
I'm very surprised, that not only you could reach out to the guy handling my ticket, but that I got a compensation for lack of response. (Which I'd only wish, it was for my main champ, but that's still more, than I'd ever expect. Don't mind the whining, I'm still grateful.)
One fact remains, that I wasn't given a direct answer about the issue of my posts being removed and my account being suspended from Boards, like there wasn't even a "Those punishments were justified" kind of response, but I suppose, I can let it slide this time.
Do you know, if there's any kind of movement of Player Support being properly updated/modified to handle Boards requests?
As it is now, there isn't even a proper ticket type for anything Boards-related.
I'm either picking "I have a question about League of Legends/Riot Games" or "Account Recovery", both of which kind of work and don't work at the same time.
I'm sure, a proper ticket type would help both sides, to make solutions easier and faster.
ModWuks1 votesThe removal of posts from the Boards is an entirely moderation issue; I imagine Riot doesn't have more specific features within the ticket system to ensure that the tier 2+ specialists can focus on tickets without having to spend time to redirect them. The tickets will be reviewed by a tier 1 specialist who can ensure that the ticket does in fact go to the correct department.
Glad you could get your request resolved!
centuriation552 votesWhat do yoiu expect when you deal with minimum-wage earning customer service reps. This is the equivalent of a cashier at mcdonalds. They dont give a fuck about their jobs, Riot doesnt give a fuck about your account and if banned HOPE if you come back you wont be 1) toxic 2) cheap with your money.
Blåbæret1 votesLmao this comment. +1
Cpt Jack Bird1 votesYou can just continue replying until the ticket closes, and then opening another ticket in follow-up. It'll give you a different staff member, more often than not.
What DTN said is true. On the other hand, if they're wrong, they've got a job description, so I don't think they can really admit it beyond obvious things like typos or incorrect copy-pastes (I've got a few choice inconsistencies they have failed to address over the course of a lot of different player behaviour staff -- they tried once, and when their explanations were just plain incorrect, starting closing tickets instantly).
ModUlanopo1 votesIt really depends on why you're dissatisfied. Posting your reform card would probably help us advise you.
Vistha Kai1 votesThe last two times I used Player support went like this.
The first one:
Second time some time later:
Kei1431 votesthe support system doesn't have anything to do with the boards.
They'll just tell you that the boards are looked over by private company mods individuals like "TheCurator".
If you want the mods to notice you, try starting a thread here with @TheCurator in the title.
Vistha Kai1 votesWrong, I had my thread reinstated by the Player Support once, after it was unrightfully removed for being posted in wrong sub-Board, which was actually the right sub-Board.
And I'm sure as hell, not going to talk with a feminazi, that was most likely responsible for my suspensions and removed comments.
