Just wondering if there's any way of getting another Player Behaviour "specialist" to look at your account and handle your ticket if you feel the response to the original to be dissatisfactory? Judging by what I've seen just looking at this board it seems I'm not alone in this matter and how Riot has handled people's cases.
You can ask them in your ticket. If you're being uncooperative yourself prepare to get shut down though; most of the time the response is "unsatisfactory" it's actually that the player won't accept the reality of his situation, not Player Support was wrong or unfair.
What do yoiu expect when you deal with minimum-wage earning customer service reps. This is the equivalent of a cashier at mcdonalds. They dont give a fuck about their jobs, Riot doesnt give a fuck about your account and if banned HOPE if you come back you wont be 1) toxic 2) cheap with your money.
You can just continue replying until the ticket closes, and then opening another ticket in follow-up. It'll give you a different staff member, more often than not.
What DTN said is true. On the other hand, if they're wrong, they've got a job description, so I don't think they can really admit it beyond obvious things like typos or incorrect copy-pastes (I've got a few choice inconsistencies they have failed to address over the course of a lot of different player behaviour staff -- they tried once, and when their explanations were just plain incorrect, starting closing tickets instantly).
It really depends on why you're dissatisfied. Posting your reform card would probably help us advise you.
The last two times I used Player support went like this.
The first one:
Second time some time later:
