Permanently banned randomly without an email

Matumtatumz·Sep 24, 2017·2 votes·373 views

Hello,

I've been playing the game for quite a few months and haven't been very toxic at all and haven't received any previous violations/suspensions, which is why i was super surprised when i logged on to find out that i got permanently banned. It says there was an email sent explaining the reasoning, but haven't received anything. I put in a toxic to riot support 2 days ago, but still haven't heard back. Is there any other way of getting in contact with riot support to get this fixed? I've put a good amount of money in skins and such and i'll be disappointed in losing these and starting all over again.

11 Comments

Friendly RamSep 24, 20171 votes

hey can you take a screenshot?

if it says permanent suspension without any logs it means the account was just locked for security reasons and you can contact player support at the bottom of the page to get it unlocked.

MatumtatumzSep 24, 20171 votes

I'm unsure of how to post the screenshot but this is what the message says "This account has been permanently suspended. Please check the email address associated with your League of Legends account for additional details." still no emails or anything yet.

Friendly RamSep 24, 20171 votes

yep just due to security issues with the account. all you need to do is contact support to retrieve your account.

MatumtatumzSep 24, 20171 votes

How else do you recommend contacting support? I tweeted at them and did the ticket thing.

Friendly RamSep 25, 20172 votes

support ticket is the best way i know of without getting a red to come to a post.

ChermorgSep 24, 20171 votes

Generally speaking, if it says "permanent suspension" and does not provide chat logs, it's one of a few things:

One of your RP purchases was "charged back", in other words Riot didn't get the money from your bank/credit card, and they locked the account until the payment is resolved.
Your account looked like it was being or had been hacked into by someone else, and so they put a suspension on it until you can verify your ownership of the account.
They manually suspended you for third party scripts/similar and the system's not showing you that message for some reason.

Whatever the issue is, the best way for you to resolve it will be to submit a support ticket - they'll be able to tell you what the problem was and how to fix it.

MatumtatumzSep 24, 20171 votes

Thank you for the response! I'm hoping there is someway i can get my account back, i've been waiting for a little over a day now for a response on the ticket but i understand how busy/big they are. Just hoping for the best.

AJStarhikerSep 24, 20171 votes

Were there chat logs with the login? If not, it was either done through a manual review, or it was for a reason other than chat-related.

As far as not getting the email: double check that you know which email is associated with your account and that you have access to it. Then double check your junk file in case it went there instead of your inbox.

MatumtatumzSep 24, 20171 votes

Nope, there was no chat logs with the login. I checked both of those already and still nothing, appreciate the response though!

UnboundHadesSep 24, 20171 votes

i thought they stopped doing emails for bans and just did the pop up thing once u sign in saying you got banned reasoning and links

AJStarhikerSep 25, 20171 votes

Like Friendly Ram said, the support ticket is your best choice to find out what's going on with your account. They won't post any kind of personal information publicly, such as here or twitter, but they will give you further information via email.

SInce this is likely an account security issue, you'll need to be prepared to answer a bunch of questions to prove the account is (and has always been) yours and that you took reasonable precautions to protect it.