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Unable to Connect to Authentication Service

Xyráz·11/14/2018, 9:19:53 PM·13 votes·12,339 views

Cant Login, Server is online. Friend can login without any problems.

17 Comments

ContDeCaterinca111/14/2018, 9:24:22 PM1 votes

Same here

Snagerboy11/14/2018, 9:24:47 PM1 votes

same here

HiHi11/14/2018, 9:25:47 PM1 votes

Same^

Dà Chuí Bä Shí11/14/2018, 9:26:43 PM1 votes

sameee

Gökdeniz11/14/2018, 9:27:14 PM1 votes

Same!

Lingbei11/14/2018, 9:28:53 PM1 votes

same, the game froze in a game and unable to log back in

Chadwick205111/14/2018, 9:29:58 PM1 votes

Same, help?

HolygunIL11/14/2018, 9:30:04 PM1 votes

same and i was in a middle of a game than got disconnected and cant log in again

WhiteWolf196911/14/2018, 9:30:58 PM1 votes

same problem

Projectile Vomit11/14/2018, 9:31:04 PM1 votes

Same.

Shellaz11/14/2018, 9:41:55 PM1 votes

Same.

It seems to be caused by some OpenID/SSL problem.

Here's what I've tried (posted in another thread, see https://boards.na.leagueoflegends.com/en/c/bug-report/rx7pyVij-openid-authentication-error-ssl-cannot-authenticate-in-client):

Hi,

As of today, I'm currently unable to log into the League Client.

Process I've gone through to debug:

  • Connect via a different network -- this works, so I figured that there must be something wrong with how I've configured my local network.
  • Different DNS servers (local DNS, different local DNS, 8.8.8.8, 1.1.1.1) -- does not fix
  • HexTech Repair Tool -- does not fix
  • Disabling (1) ESET antivirus, running local on the computer that I'm trying to connect; (2) application/rule processing on traffic at the network gateway level; (3) disabling IPS/IDS; (4) local and network firewall.
  • nslookup auth.riotgames.com -- then I whitelisted the two IPs (this caused the little "thinking" ball to start whirling in the client)

Server: UnKnown Address: fe80::8c35:4dff:fed0:2c0c Non-authoritative answer: Name: auth.riotgames.com.cdn.cloudflare.net Addresses: 104.16.119.50 104.16.120.50 Aliases: auth.riotgames.com

  • Disabled network firewall and IPS
  • Bypass all traffic from my local matching to port 53

Current Network Setup:

  • ISP: Verizon FIOS
  • Router: Untangle UTM
  • Client OS, the computer I'm trying to log in on: Windows 10

League Log Error Output:

This seems to be the error that I'm getting:

001.008| OKAY| SSL failure in HTTP request https://auth.riotgames.com/.well-known/openid-configuration: Zero certificates recorded 000001.008| WARN| rso-auth| rso-auth: Request for openid configuration failed with error Could not connect to the server: Plugin "rcp-be-rso-auth" couldn't talk to "https://auth.riotgames.com/.well-known/openid-configuration" because: 60 - "SSL certificate problem: unable to get local issuer certificate". and with headers 000001.183| OKAY| SSL failure in HTTP request https://auth.riotgames.com/.well-known/openid-configuration: Zero certificates recorded 000001.183| WARN| rso-auth| rso-auth: Request for openid configuration failed with error Could not connect to the server: Plugin "rcp-be-rso-auth" couldn't talk to "https://auth.riotgames.com/.well-known/openid-configuration" because: 60 - "SSL certificate problem: unable to get local issuer certificate". and with headers

Traceroute

Tracing route to auth.riotgames.com.cdn.cloudflare.net [104.16.119.50] over a maximum of 30 hops: 1 33 ms 28 ms 28 ms 10.8.0.1 2 33 ms 32 ms 34 ms 104.16.119.50 Trace complete.

edit: added traceroute

Marcel0Marcel11/14/2018, 9:43:44 PM1 votes

ip is taken from other eu post

Tracing route to 31.186.224.42 over a maximum of 30 hops

1 3 ms 10 ms 2 ms 192.168.0.1 2 16 ms 14 ms 14 ms 109.255.22.1 3 16 ms 16 ms 17 ms 109.255.255.254 4 55 ms 66 ms 50 ms ie-dub01a-rc1-ae31-0.aorta.net [84.116.238.42] 5 * * * Request timed out. 6 * * * Request timed out. 7 42 ms 38 ms 51 ms fr-par02b-rd1-ae11-0.aorta.net [84.116.134.134] 8 38 ms 36 ms 34 ms fr-par02c-ri1-ae0-0.aorta.net [84.116.134.198] 9 33 ms 42 ms 32 ms uk-lon01a-bt-peer.aorta.net [213.46.174.98] 10 46 ms 56 ms 42 ms ae-5.r03.parsfr02.fr.bb.gin.ntt.net [129.250.4.37] 11 41 ms 40 ms 43 ms ae-8.r02.parsfr02.fr.bb.gin.ntt.net [129.250.4.133] 12 43 ms 47 ms 42 ms ae-10.r24.amstnl02.nl.bb.gin.ntt.net [129.250.2.196] 13 49 ms 52 ms 52 ms ae-0.a01.amstnl02.nl.bb.gin.ntt.net [129.250.4.39] 14 44 ms 44 ms 44 ms ae-0.internap.amstnl02.nl.bb.gin.ntt.net [81.20.69.230] 15 41 ms 37 ms 41 ms border3.ae1-bbnet1.ams004.pnap.net [95.172.78.38] 16 44 ms 41 ms 44 ms edge1.ae1-edgenet.ams004.pnap.net [64.74.80.66] 17 42 ms 47 ms 44 ms 95.172.78.102 18 49 ms 52 ms 42 ms 204.2.250.2 19 49 ms 44 ms 42 ms 95.172.78.133 20 50 ms 46 ms 47 ms 95.172.78.134 21 51 ms 40 ms 46 ms 95.172.78.133 22 45 ms 44 ms 42 ms 95.172.78.134 23 47 ms 42 ms 43 ms 95.172.78.133 24 45 ms 44 ms 47 ms 95.172.78.134 25 45 ms 45 ms 43 ms 95.172.78.133 26 45 ms 46 ms 47 ms 95.172.78.134 27 51 ms 41 ms 50 ms 95.172.78.133 28 46 ms 43 ms 45 ms 95.172.78.134 29 42 ms 44 ms 42 ms 95.172.78.133 30 52 ms 47 ms 42 ms 95.172.78.134

Trace complete.

Looks like this is problem on pnap.net - Netherlands - Internap Network Services Corporation by https://db-ip.com/

packets are buncing from one device to another

Shellaz11/14/2018, 9:57:12 PM1 votes

I don't know, maybe....my traceroute seems to be fine (in NA), but still can't login

Traceroute

Tracing route to auth.riotgames.com.cdn.cloudflare.net [104.16.119.50] over a maximum of 30 hops: 1 33 ms 28 ms 28 ms 10.8.0.1 2 33 ms 32 ms 34 ms 104.16.119.50 Trace complete.

Framer110111/14/2018, 10:27:48 PM1 votes

Got the problem when i swapped from using a microsoft account to using a local account on my laptop. When i swapped back the problem resolved itself. Seems wierd though.

Shellaz11/17/2018, 8:33:34 PM1 votes

Anything?

Moegil11/20/2018, 10:45:31 AM1 votes

Time to leave game in 1 2 3