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[CRASH] [CLIENT] Simultaneous Game disconnect followed by failure of client to load

PlaidChocobo·1/9/2015, 8:26:27 AM·17 votes·1,310 views

The following has happened several times (say, 8ish) since late december (possibly patch 4.21). I do not know how to reproduce it, but it has happened in this PRECISE way each time (well, one of two different ways, you'll see). (My wife and I play on MacBook Pros OS X 10.9.5, sharing the same internet connection, queued and skyping with friends playing on PCs.)

During the game, we will crash SIMULTANEOUSLY - screen freeze, eventually after a minute or so will resolve to the "reconnect" page. Our internet had not stopped functioning, as evidenced by skype and network usage graphs. Reconnect will load until getting to 100%, wait a while, then crash again, back to the reconnect page (occassionally, friends will say that they got a reconnect message in game, then a disconnect). This is true even when our reconnects are staggered. When we simultaneously DC, we never successfully reconnect. This is opposed to other crashes, where we have been able to reconnect. AFTER THE GAME ENDS, it will never fail to load, and will happily load into the defeat screen.

Alternatively, if we quit the league of legends client and attempt to restart it, the league of legends logo will appear (pre "launch screen"), last for a minute or so, then give the "an unspecified error occurred, check the logs" page. This will repeat ad infinitum, SO LONG AS the actual game is continuing. AFTER THE GAME ENDS, the client loads immediately, one can log in easily, etc etc.

Will post the logs if desired. (Need to download things to do so...)

6 Comments

VelliStar1/9/2015, 9:58:42 AM1 votes

this happened to me as well, and i was in a game. my team won the match, and it shows up in my match history as a leave and i actually lost LP. i don't know who to go to to resolve that. it was undeserving for me to have that leave and loss of LP for a error on the clients part.

edit: i also play on a macbook, it happened 445 am on NA. east coast.

MTS 2031/9/2015, 1:36:43 PM1 votes

me the same and not only i dc in 1 game

Oelyk1/9/2015, 6:36:17 PM1 votes

I play on a MacBook Pro OS X 10.8.5, and this happende to me, I was doing fine in a game, but about 30-35 minutes into the game I crashed, no biggie right? happens sometimes. I try to reconnect, get some firewall BS but after one retry it starts loading, etc, and the seconds I load, I crash, this happens maybe 4 time in a row, and the game ended then. Confused, because this is extremely unusual I play a bot game to see if this was something that would keep happening, and sure enough, it did. I managed to reconnect maybe 3 tries later, (only filmed 2) and im unsure if i want to play unless this issues resolved. I did have to force quit several times, when in freezes, but when it does, it doesn't come back, heres it is http://youtu.be/rhJMS_hds5M

Zed2g1/10/2015, 7:33:30 PM1 votes

im seriously considering to sue riot right now...

PlaidChocobo1/11/2015, 3:55:08 AM

Dear people who reply to bug posts: the purpose of this is to give useful facts to riot to help them fix the bugs, not to complain about lost games or DCs or even about the leave system (which belongs to a different forum). I posted this, as opposed to many other crashes, because it was CONSISTENT, because the SIMULTANEOUS crashing helps to rule out a lot of possibilities, and because the SIMILARITY between the GAME CLIENT issue and the LAUNCHER CLIENT issue made them seem related, which could also help pin down the bug. Please, let it help! Someone at riot, whose job is fixing bugs not PR, is presumably reading these posts, so don't clutter up their lives. That said, my argument says I shouldn't have written this post, so I'm sorry. Thanks to Lazy Cat for a substantive post.