Placement Duo/Solo sProblem (Masteries)

Whenever I tried to solo or duo queue, my runes and masteries just erases in game for no reason and it is getting very fustrated because ive lost 2 of them because of that is there anyhow Riot could fix this? Thank you very much

http://www.lolking.net/summoner/na/32914257 Games between 12-3:30 AM at 1/25/2016