Is it my internet, or...?

Leafy Joe·4/20/2017, 7:04:09 AM·1 votes·227 views

Starting since the newest patch i have been having a problem with the champion select screen and accepting matches. Sometimes while waiting for a match to come up, there will never be an option for me to accept and join. However in the times where it does allow me to accept, someone will be banning a champion and the countdown will stay on 0 until i exit the game causing me to get a temporary ban. I have only gotten into about 2 or 3 games without any problems happening. I have also initiated the full repair and have switched to two different internet sources but it seems to have no affect on the situation. Any help would be appreciated. Thanks!

1 Comments

Deep Terror Nami4/20/2017, 7:49:57 AM1 votes

Hey there, sorry you're having these issues. It sounds like your problems may be connection related, so please head over to the Connection Troubleshooting Guide for steps on ensuring your client is receiving a stable internet connection. Even slight disruptions may lead to missed queues and incorrect champ select timers, so we need to look for those.

The guide will direct you through some troubleshooting steps. Please work through the solutions it suggests, and if you need assistance or they do not work post on the Help & Support board and we'll try to help.

You can help narrow down a source of latency or packet loss by downloading the WinMTR Network Diagnostic Tool, then use that to run a traceroute to the following IP for NA (allow this to run for 5-15 minutes);

104.160.131.1

https://i.gyazo.com/865d2bc6092141bd4137c073f7bc4ba2.gif