5 Hextech Chest and Key Bundle Not Giving Bonus Essence

Zekarius·Mar 17, 2016·8 votes·51,704 views

So, I decided to pick up a '5 Hextech Chests & Keys + Bonus Essence' Bundle today to celebrate hextech crafting finally being implemented; I've been waiting for this for a while and have been so psyched! I had 175 orange essence before I bought the bundle, and I have 175 essence now. This occurred while buying the bundle from the store page and not from the loot menu, so I have no idea if the problem is there too.

I'm in no hurry, since I mostly got champion shards from the chests, but I thought you guys should know that there's a bug with the bundle.

Zekarius

16 Comments

RiotChagerMar 17, 20162 votes

Hey Zekarius,

Doing a quick scan I see the 50 essence granted when you bought the 5 bundle, but if the numbers aren't showing up right for you please put in a PS ticket and one of our kick ass player support folks can help you dig into the details.

Thanks, -Chager

Ikora ReyMar 17, 20161 votes

{quoted}

Hey Zekarius,

Doing a quick scan I see the 50 essence granted when you bought the 5 bundle, but if the numbers aren't showing up right for you please put in a PS ticket and one of our kick ass player support folks can help you dig into the details.

Thanks, -Chager

I have a quick question that's related to something similar. In the 1950RP bundle of Hextech chests/keys that you can purchase in the live store right now is there a guaranteed gemstone? I had two friends each buy two of those bundles yesterday and from each bundle they both got a gemstone. Just wondering if they're super lucky or if it's bugged somehow.

Thanks!

Psychotic PoroMar 20, 20161 votes

Super lucky. I have 1 gem stone, I don't even wanna say how many boxes I've opened.

ChairmanMåoMar 20, 20161 votes

Hey Charger,

I have the same problem too. I didnt get any bonus essence [zombie-brand-mindblown] . Can you see if there is a bug or smthing ?

Many Thanks, BenjaAsian

CoG TiivitaaviMay 1, 20162 votes

The bonus is only 50 so thats why you might have not noticed.

ZekariusMar 21, 20163 votes

Thanks Chager for the quick response. I guess I didn't realize it was only 50. I probably just didn't notice the difference. Maybe for CLARITY's sake (lol) you guys should list somewhere how much the bonus essence is. I still would have bought it, since I was buying the bundle for the chests and not the essence, but it would cut down on confusion.

Thanks for everything,

Zekarius

PsyrikMar 24, 20161 votes

Same thing here

god sennaMar 29, 20161 votes

same problem didn't get the bonus essence at all

ZAKing969May 27, 20161 votes

Hey guys I didnt receice any essence too ok its only 50 essnce but i didnt get it :/ First time I thought it might be in the chests when we get the premium chest but still i didnt get any