Black loading screen, got demoted

Vondrej·7/13/2017, 12:46:11 PM·3 votes·493 views

So I decided to queue up for a soloQ game today. I couldn't connect all I saw was a black screen and the game kept telling me it couldn't connect and to reconnect. So the game got remaked and I got fucking demoted after carrying numerous trashes to get where I was at. I want my LP back and this game fixed.

2 Comments

NinagTjUr7/13/2017, 6:19:23 PM1 votes

Same here

RealIronis7/14/2017, 6:52:13 AM1 votes

Yeah well, I submitted this same problem to Riot webcare team. They say I got connection problems. No shit. So I did all steps on their connection problem page, nothing seems to be wrong on my side. The only thing standing out was tracert to euw-servers stopping within their data center. 100% packet loss from there. Told this to the webcare team and they keep insisting it's a Firewall / Antivirus issue. Which I don't have on my Mac.

I also issued a player support ticket with applicable logfiles and tracert logs. Been over 12 hours and no response yet. Seen quite some posts on this issue.

To me, there are two seperate issues:

  1. black screen with summoner names, game loading eventually or after reconnect or alt-tab.
  2. black screen. period. not able to reload, force quitting the game application and trying to reconnect won't work and restarting client and automatic reconnect won't work.

The first one is annoying, but not blocking. The second one, the problem I have (and I think TS too) is blocking. Bur riot doesn't seem to response adequately so far.

What's your specs? I'm on a 2011 mbp , customized w/ SSD and 8Gb ram. I am usually among the fastest to load to 100%. Never any problems up until patch 7.14.