Riot? Do you listen to us?

xXDankMemer123Xx·8/5/2018, 5:47:34 AM·33 votes·11,824 views

I'm not sure if riot has even noticed or cares really, but lots of us are having issues after champ select with connecting to the game. This is frustrating for two reasons: I can't play, obviously, and second, we won't be able to do the pool party quests. In my opinion, the least riot could do after fixing the issue, if they even do, is make the event longer. Lots of us are missing out on xp, be, emotes, and everything else. I'm really frustrated because this has been going on since the new patch. And what's the point of fixing emotes if we can't use them?

Pls fix rito.

66 Comments

Sugarbones8/5/2018, 8:14:39 AM12 votes

They don't. There is no info about it. The game is unplayable for 5 days and still no single official reply from staff, no client warning. Support answers us with pre-created messages that reads as: "I don't understand what is happening to the client, but here's what YOU can do (can't, but I don't want to investigate anything and use formulaic messages to keep my butt at this office) with OUR fault". Previous posts in this topic attempt to justify Riot's idleness for some reason, but no. They don't. We're too small, I guess.

sawdust8/5/2018, 5:25:21 PM5 votes

"Nah"- Riot Games

ScaryWaffleMan8/5/2018, 6:46:08 AM4 votes

well riot actually does listen to us it just things like this take a long time to fix because they have to fix it for windows 6,7,8 etc mac laptops diffrent types of pcs networks list goes on actually i submitited a support ticket an the rioter Corndog gave me these solutions the client repair worked for me ///////////////////////////////////////////////// Corndog here to serve up some fresh answers on the situation.

Running into an issue where a match doesn't load in as it should would certainly be a rough start to a Ranked situation D:

From what it sounds like, you either had an interfering 3rd party program running at the time, a corrupt game file that needs to be replaced, or firewall preventing the game from opening as it should. I realize you didn't mean for this problem to happen, and it feels pretty misplaced to get a Leaver Buster. To clarify, the point of the Leaver Buster system is to get you to stop playing until you've addressed the problem that is causing it to happen. If you happen to be having a technical-related issue, then we don't want you to queue up until it's fixed, or else you'll risk getting more wait times and neither of us want that. This is to avoid un-due stress to the other players as well, cause no one likes to get stuck with a 4v5 D:

Sadly, I can't replace the lost LP but I can offer a few fixes that should be able to prevent this from happening again.

Heads up: You will want to test the changes we make in Custom games only until we have this resolved. Please don't risk further Ranked games until we have a solid fix.

To help with conflicting 3rd party programs, I'd like you to run a CLEAN BOOT to get rid of any extra processes you might have running.
Temporarily uninstall your antivirus/firewall software. For the purpose of this diagnostic, we just want to eliminate it as a possibility of it causing your issue. Antivirus software contain background processes that could hinder necessary data files from being accessed or downloaded. After diagnostics, I recommend installing an antivirus/firewall back on after recording logs.
Files sometimes become corrupted during the patching process, usually due to connection issues. Forcing a re-patch should have resolve this issue without resorting to a full client repair. You can do this in the repair tool by checking the “Force Repatch” option and running it.

The repair tool creates a .zip file and places it on your desktop after running. Attach that file to this ticket and I can investigate further.

Corndog Riot Games Player Support Thresh Main

(Thank Corndog not me)

Kürama8/5/2018, 7:09:52 AM4 votes

The frustration is understood and is heard and they do indeed care.

HungryAngry2SPP8/5/2018, 10:37:12 PM3 votes

Looks like some kids came here to downvote almost every comment [slayer-jinx-unamused] [darius-angry]

Godhri8/5/2018, 11:05:54 PM1 votes

So it seems you feel ignored because you (for whatever reason) believe Riot has taken no action to help resolve your problems. You believe the problem is so glaringly obvious that Riot should have had it resolved yesterday. In the midst of all this, you have not made any mention of having utilized the different avenues by which Riot has provided or made available to find a resolution. Interesting.