Looting Bug?

Dreg Silven·Apr 3, 2017·1 votes·203 views

I was just looting not 5 mins ago, I had 4 key fragments, which I made in to a key, but when I clicked on the OPEN button for the chests, It just disappeared and I got nothing, and my key is gone. Help?

5 Comments

Deep Terror NamiApr 3, 20171 votes

I think it's a visual bug when you craft a key and immediately open a box which contains permanent content (no shards). Could you check your Store > Profile > Purchase History and see if you received a Summoner Icon? Icons are permanent only and go directly to your account, and come with some Essence too.

If this isn't what happened, you can post over in Help & Support and they'll take a peek into your content history to see what happened.

Dreg SilvenApr 3, 20171 votes

I forgot to mention that i got an icon after I had tried relogging to see if that fixed it (it didn't). But it's the april fools icon and It was given out yesterday, I guess I was late in getting it

Dreg SilvenApr 3, 20171 votes

Okay, I checked and it doesn't show that I've gotten anything new recently.

Deep Terror NamiApr 3, 20171 votes

Ok I'd go post over in Help & Support, they can take a look.

Dreg SilvenApr 3, 20171 votes

I did that before I came here