Some of my skins are not letting me use them

BettyBoyJangles·1/10/2016, 1:21:48 AM·1 votes·790 views

A friend and I were gifting skins and some of the skins I just received are not showing up or say I don't have them and tell me buy them but they show up in my gifting history. I reset the client and it didn't work I don't know what to do

2 Comments

Vesarixx1/10/2016, 4:13:04 AM1 votes

send a support ticket

Riotmoonstones1/13/2016, 11:12:03 PM1 votes

Hey Chi3f AlxIII,

There are a couple reasons content may no longer be available on your account.

  1. If a player participates in Refer-A-Friend fraud to acquire IP or RP, then any champions/skins gifted with this IP or RP are removed.

  2. If a player purchases RP and gifts content with it, and subsequently issues a chargeback for the money spent on that RP, we will remove that content.

If you believe that content you have purchased/received on your account has gone missing and is not due to either of these two scenarios, make sure to submit a ticket! We can look into your account and investigate further!